Military OneSource

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What Military OneSource can do for Service Members and Families of the United States Miltiary and their families all over the world!!

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  • Intro self, background, establish credibility
  • Military OneSource

    1. 1. Military OneSource You name it… We can help Cheryl Courtright Military OneSource Consultant Southern California Cell 714-248-1210
    2. 2. Overview www.militaryonesource.com Extension of existing services Accessed via telephone, online, or face-to-face Staffed by masters- level consultants At no cost to you Eligibility: active duty, Guard and Reserve, families Private service Customized research
    3. 3. Range of Support Healthy Habits Moving Special Needs Transition and more… <ul><li>Shopping & Services </li></ul><ul><li>Community resources </li></ul><ul><li>Consumer purchases </li></ul><ul><li>Pet care </li></ul><ul><li>Spouse Training, Education & Career </li></ul><ul><li>Spouse employment </li></ul><ul><li>Career development </li></ul><ul><li>Managing change </li></ul><ul><li>Life-Long Learning </li></ul><ul><li>College locator </li></ul><ul><li>Loans & scholarships </li></ul><ul><li>Continuing education </li></ul><ul><li>Distance learning </li></ul><ul><li>Children & Youth </li></ul><ul><li>K-12 public and private </li></ul><ul><li>Special needs </li></ul><ul><li>Child care </li></ul><ul><li>Parenting </li></ul><ul><li>Deployment </li></ul><ul><li>Preparation </li></ul><ul><li>Separation </li></ul><ul><li>Reunion/reintegration </li></ul><ul><li>Money Matters </li></ul><ul><li>Budgeting </li></ul><ul><li>Debt management </li></ul><ul><li>Savings/investing </li></ul><ul><li>Counseling - Need to Talk? </li></ul><ul><li>Relationships </li></ul><ul><li>Family issues </li></ul><ul><li>Problem solving </li></ul><ul><li>Self-help Groups </li></ul><ul><li>Drug & alcohol abuse </li></ul><ul><li>Gambling addiction </li></ul><ul><li>Eating disorders </li></ul>
    4. 4. Translation Assistance <ul><li>Document translation </li></ul><ul><ul><li>Over 150 different languages </li></ul></ul><ul><ul><li>Official personal documents </li></ul></ul><ul><ul><ul><li>Examples - passports, marriage certificates </li></ul></ul></ul><ul><ul><ul><li>Cannot translate medical documents </li></ul></ul></ul><ul><ul><li>Certified & notarized when needed </li></ul></ul><ul><li>Simultaneous interpretation </li></ul><ul><ul><li>Over 160 languages </li></ul></ul><ul><ul><li>Interpreter facilitates three-way call </li></ul></ul>
    5. 5. Specialty Consultations <ul><li>Financial counseling </li></ul><ul><li>Stress management </li></ul><ul><li>Education </li></ul><ul><li>Decision making </li></ul><ul><li>Adoption </li></ul><ul><li>Special needs </li></ul><ul><li>Spouse Education & </li></ul><ul><ul><li>Employment—Career Advancement Account Referrals </li></ul></ul><ul><li>Health Coaching </li></ul><ul><li>Communication </li></ul><ul><li>Nanny </li></ul><ul><li>Adult disability </li></ul><ul><li>Elder care </li></ul><ul><li>Parenting skills </li></ul><ul><li>Grief </li></ul>
    6. 6. Face to Face Counseling Referrals <ul><li>Available in U.S., Puerto Rico, and the Virgin Islands </li></ul><ul><li>Up to six non-medical consultations in the community with licensed counselors </li></ul><ul><li>Short-term problem resolution, non-medical counseling </li></ul><ul><ul><li>Family concerns </li></ul></ul><ul><ul><li>Adjusting to deployment or reunion </li></ul></ul><ul><ul><li>Grief counseling </li></ul></ul><ul><ul><li>Couples concerns </li></ul></ul><ul><ul><li>Stress management </li></ul></ul>
    7. 7. Short Term Solution Focused-Telephonic (STSF-T) Consultations <ul><li>Alternative support for OCONUS and remote locations </li></ul><ul><li>Up to six non-medical, scheduled, telephonic sessions with STSF-T- trained mental health professionals </li></ul><ul><li>Non-medical, strength-based and action/goal-oriented </li></ul><ul><ul><li>Adjustment to situational stressors </li></ul></ul><ul><ul><li>Stress management </li></ul></ul><ul><ul><li>Decision making </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Parenting-skills issues </li></ul></ul>
    8. 8. New! Healthy Habits Health Coaching <ul><li>Personal, telephonic coaching from a dedicated, experienced health coach </li></ul><ul><ul><li>Weight Management (iCanChange) </li></ul></ul><ul><ul><li>Stress Management (iCanRelax) </li></ul></ul><ul><ul><li>Cardiovascular Health (iCanThrive) </li></ul></ul><ul><li>Includes toolkit with an educational workbook and other items </li></ul><ul><li>Healthy Habits Web site with online line tools and educational materials </li></ul><ul><li>Eligible: Active Duty, National Guard and Reserve service members (regardless of activation status) and their family members </li></ul><ul><li>Registration and login to www.militaryonesource.com required </li></ul><ul><li>Access program by calling to request enrollment or completing online health assessment </li></ul><ul><li>Health coach makes contact within three business days. </li></ul><ul><li>Session numbers vary according to need (average is seven sessions) </li></ul>
    9. 9. New! Spouse Education and Career Program <ul><li>Telephonic consultation with trained education and career advisors </li></ul><ul><li>Spouse Career Advancement Account screening and referral to Education Service Officer for application process </li></ul><ul><li>Education and career goal identification and evaluation  </li></ul><ul><li>Aptitude test planning </li></ul><ul><li>Identification of portable career fields  </li></ul><ul><li>Research on compensation, training, and education requirements for various careers </li></ul><ul><li>Educational resources and associated costs  </li></ul><ul><li>Career credentialing and licensing information </li></ul><ul><li>(including state requirements)  </li></ul>
    10. 10. www.MilitaryOneSource.com <ul><li>Email a Consultant </li></ul><ul><li>Search & decision tools </li></ul><ul><li>Online workshops </li></ul><ul><li>Discussion boards </li></ul><ul><li>Pod casts </li></ul><ul><li>Self-assessment tools & quizzes </li></ul><ul><li>Educational materials </li></ul><ul><li>Military resource links </li></ul>New Design in 2008!
    11. 11. New Online Libraries <ul><li>TumbleReadables online books for kids K-12, </li></ul><ul><li>Customized college and distance-learning searches </li></ul><ul><li>Auto Repair Reference Center </li></ul><ul><li>Home Improvement Center </li></ul><ul><li>Prep for standardized tests like the SAT, ACT, GRE, and CLEP </li></ul><ul><li>Type “online </li></ul><ul><li>library” in the </li></ul><ul><li> search function </li></ul>
    12. 12. Educational Materials <ul><li>View articles </li></ul><ul><li>Audio downloads </li></ul><ul><li>Receive personal copies </li></ul><ul><li>Order online or call a consultant </li></ul>
    13. 13. Commitment to Quality <ul><li>Ease of access to Military OneSource </li></ul><ul><li>Phones are answered live 24/7/365 </li></ul><ul><li>Follow-up as mutually agreed upon </li></ul><ul><li>Customer satisfaction surveys </li></ul><ul><li>Customer recovery </li></ul>
    14. 14. Joint Family Support Program <ul><li>Team </li></ul><ul><ul><li>MOS Consultants located in every state . </li></ul></ul><ul><li>Mission </li></ul><ul><ul><li>Augment family services by providing mobile services to members far from base support. </li></ul></ul><ul><li>Team member responsibilities </li></ul><ul><ul><li>Enhance community capacity by coordinating with state, local, and military organizations on services and programs. </li></ul></ul><ul><ul><li>Increase availability and awareness of support services among service members, leadership, and service providers. </li></ul></ul><ul><ul><li>Sponsor volunteers & family support professionals. </li></ul></ul>
    15. 15. Relationship Management <ul><li>Team </li></ul><ul><ul><li>8 relationship managers dedicated to Service branches and worldwide regions. </li></ul></ul><ul><ul><li>Outreach Assistants nation-wide </li></ul></ul><ul><li>Mission </li></ul><ul><ul><li>Build local relationships with leaders and military community support providers and provide customized support to ensure service continuity. </li></ul></ul><ul><li>Team member responsibilities </li></ul><ul><ul><li>Primary MOS points of contact to branches or components. </li></ul></ul><ul><ul><li>Liaison with OSD programs and community agencies. </li></ul></ul><ul><ul><li>Coordinate outreach efforts by working closely with branches, </li></ul></ul><ul><ul><li>support services, and MOS Call Center teams. </li></ul></ul>
    16. 16. Regional Support Service Features <ul><li>Each team’s mission is to provide consultation, feedback, and resources customized to the region, installation and unit. </li></ul><ul><li>Multi-faceted teams: </li></ul><ul><ul><li>Call Center Team </li></ul></ul><ul><ul><ul><li>Service Delivery Manager </li></ul></ul></ul><ul><ul><ul><li>Clinical Supervisor </li></ul></ul></ul><ul><ul><ul><li>Researchers and consultants </li></ul></ul></ul><ul><ul><li>Outreach Team </li></ul></ul><ul><ul><ul><li>Relationship Manager </li></ul></ul></ul><ul><ul><ul><li>Outreach Assistants </li></ul></ul></ul><ul><ul><ul><li>MOS representatives from the Joint Family Support Assistance Program team (where available) </li></ul></ul></ul>
    17. 17. Regional Support <ul><ul><li>Deployment support </li></ul></ul><ul><ul><li>Reintegration and reunion support </li></ul></ul><ul><ul><li>Mission readiness </li></ul></ul><ul><ul><li>Marketing material bulk order requests </li></ul></ul><ul><ul><li>Event postings </li></ul></ul><ul><ul><li>Presentation requests </li></ul></ul><ul><ul><li>Research requests </li></ul></ul><ul><ul><li>MOS service explanation or clarification </li></ul></ul><ul><ul><li>Document translation </li></ul></ul><ul><ul><li>Webinar requests </li></ul></ul><ul><ul><li>Workplace situations </li></ul></ul><ul><ul><li>Critical incident response coordination </li></ul></ul>
    18. 18. Summary <ul><li>24-hour worldwide service, every day </li></ul><ul><ul><li>Telephone, face to face, online </li></ul></ul><ul><li>No cost & private </li></ul><ul><li>Solution-focused </li></ul><ul><li>Objective, experienced, real people </li></ul><ul><li>Extension of existing installation services </li></ul>
    19. 19. Call or Visit Online! Anywhere, Anytime 24/7 United States: 1-800-342-9647 Overseas: 800-3429-6477 Access codes can be found online. Overseas collect: 484-530-5908 Contact an international operator first www.MilitaryOneSource.com

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