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Military OneSource



What Military OneSource can do for Service Members and Families of the United States Miltiary and their families all over the world!!

What Military OneSource can do for Service Members and Families of the United States Miltiary and their families all over the world!!



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Military OneSource Military OneSource Presentation Transcript

  • Military OneSource You name it… We can help Cheryl Courtright Military OneSource Consultant Southern California Cell 714-248-1210
  • Overview www.militaryonesource.com Extension of existing services Accessed via telephone, online, or face-to-face Staffed by masters- level consultants At no cost to you Eligibility: active duty, Guard and Reserve, families Private service Customized research
  • Range of Support Healthy Habits Moving Special Needs Transition and more…
    • Shopping & Services
    • Community resources
    • Consumer purchases
    • Pet care
    • Spouse Training, Education & Career
    • Spouse employment
    • Career development
    • Managing change
    • Life-Long Learning
    • College locator
    • Loans & scholarships
    • Continuing education
    • Distance learning
    • Children & Youth
    • K-12 public and private
    • Special needs
    • Child care
    • Parenting
    • Deployment
    • Preparation
    • Separation
    • Reunion/reintegration
    • Money Matters
    • Budgeting
    • Debt management
    • Savings/investing
    • Counseling - Need to Talk?
    • Relationships
    • Family issues
    • Problem solving
    • Self-help Groups
    • Drug & alcohol abuse
    • Gambling addiction
    • Eating disorders
  • Translation Assistance
    • Document translation
      • Over 150 different languages
      • Official personal documents
        • Examples - passports, marriage certificates
        • Cannot translate medical documents
      • Certified & notarized when needed
    • Simultaneous interpretation
      • Over 160 languages
      • Interpreter facilitates three-way call
  • Specialty Consultations
    • Financial counseling
    • Stress management
    • Education
    • Decision making
    • Adoption
    • Special needs
    • Spouse Education &
      • Employment—Career Advancement Account Referrals
    • Health Coaching
    • Communication
    • Nanny
    • Adult disability
    • Elder care
    • Parenting skills
    • Grief
  • Face to Face Counseling Referrals
    • Available in U.S., Puerto Rico, and the Virgin Islands
    • Up to six non-medical consultations in the community with licensed counselors
    • Short-term problem resolution, non-medical counseling
      • Family concerns
      • Adjusting to deployment or reunion
      • Grief counseling
      • Couples concerns
      • Stress management
  • Short Term Solution Focused-Telephonic (STSF-T) Consultations
    • Alternative support for OCONUS and remote locations
    • Up to six non-medical, scheduled, telephonic sessions with STSF-T- trained mental health professionals
    • Non-medical, strength-based and action/goal-oriented
      • Adjustment to situational stressors
      • Stress management
      • Decision making
      • Communication
      • Parenting-skills issues
  • New! Healthy Habits Health Coaching
    • Personal, telephonic coaching from a dedicated, experienced health coach
      • Weight Management (iCanChange)
      • Stress Management (iCanRelax)
      • Cardiovascular Health (iCanThrive)
    • Includes toolkit with an educational workbook and other items
    • Healthy Habits Web site with online line tools and educational materials
    • Eligible: Active Duty, National Guard and Reserve service members (regardless of activation status) and their family members
    • Registration and login to www.militaryonesource.com required
    • Access program by calling to request enrollment or completing online health assessment
    • Health coach makes contact within three business days.
    • Session numbers vary according to need (average is seven sessions)
  • New! Spouse Education and Career Program
    • Telephonic consultation with trained education and career advisors
    • Spouse Career Advancement Account screening and referral to Education Service Officer for application process
    • Education and career goal identification and evaluation 
    • Aptitude test planning
    • Identification of portable career fields 
    • Research on compensation, training, and education requirements for various careers
    • Educational resources and associated costs 
    • Career credentialing and licensing information
    • (including state requirements) 
  • www.MilitaryOneSource.com
    • Email a Consultant
    • Search & decision tools
    • Online workshops
    • Discussion boards
    • Pod casts
    • Self-assessment tools & quizzes
    • Educational materials
    • Military resource links
    New Design in 2008!
  • New Online Libraries
    • TumbleReadables online books for kids K-12,
    • Customized college and distance-learning searches
    • Auto Repair Reference Center
    • Home Improvement Center
    • Prep for standardized tests like the SAT, ACT, GRE, and CLEP
    • Type “online
    • library” in the
    • search function
  • Educational Materials
    • View articles
    • Audio downloads
    • Receive personal copies
    • Order online or call a consultant
  • Commitment to Quality
    • Ease of access to Military OneSource
    • Phones are answered live 24/7/365
    • Follow-up as mutually agreed upon
    • Customer satisfaction surveys
    • Customer recovery
  • Joint Family Support Program
    • Team
      • MOS Consultants located in every state .
    • Mission
      • Augment family services by providing mobile services to members far from base support.
    • Team member responsibilities
      • Enhance community capacity by coordinating with state, local, and military organizations on services and programs.
      • Increase availability and awareness of support services among service members, leadership, and service providers.
      • Sponsor volunteers & family support professionals.
  • Relationship Management
    • Team
      • 8 relationship managers dedicated to Service branches and worldwide regions.
      • Outreach Assistants nation-wide
    • Mission
      • Build local relationships with leaders and military community support providers and provide customized support to ensure service continuity.
    • Team member responsibilities
      • Primary MOS points of contact to branches or components.
      • Liaison with OSD programs and community agencies.
      • Coordinate outreach efforts by working closely with branches,
      • support services, and MOS Call Center teams.
  • Regional Support Service Features
    • Each team’s mission is to provide consultation, feedback, and resources customized to the region, installation and unit.
    • Multi-faceted teams:
      • Call Center Team
        • Service Delivery Manager
        • Clinical Supervisor
        • Researchers and consultants
      • Outreach Team
        • Relationship Manager
        • Outreach Assistants
        • MOS representatives from the Joint Family Support Assistance Program team (where available)
  • Regional Support
      • Deployment support
      • Reintegration and reunion support
      • Mission readiness
      • Marketing material bulk order requests
      • Event postings
      • Presentation requests
      • Research requests
      • MOS service explanation or clarification
      • Document translation
      • Webinar requests
      • Workplace situations
      • Critical incident response coordination
  • Summary
    • 24-hour worldwide service, every day
      • Telephone, face to face, online
    • No cost & private
    • Solution-focused
    • Objective, experienced, real people
    • Extension of existing installation services
  • Call or Visit Online! Anywhere, Anytime 24/7 United States: 1-800-342-9647 Overseas: 800-3429-6477 Access codes can be found online. Overseas collect: 484-530-5908 Contact an international operator first www.MilitaryOneSource.com