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Making connections: my role as a welfare officer

Making connections: my role as a welfare officer






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    Making connections: my role as a welfare officer Making connections: my role as a welfare officer Presentation Transcript

    • `
      Making Connections:
      My role as a
      University Welfare Officer
      Julia Coats
      Welfare Officer (International)
    • Job title: Welfare Officer (International)
      What does that actually mean?
      • Primary role as a Welfare Officer but I specialise in areas relating to International Students
      I work within the Student Welfare Service which falls under the UoL Student Support and Development Service (SSDS)
      SSDS is one of 7 divisions within the University of Leicester’s Corporate Services
    • Welfare Officer (International) : Where does my role fit in the University structure?
      UoL Corporate Services
      Academic and Research Services
      Estates Office
      IT Services
      Finance and Business Development
      Human Resources
      Marketing and Communications
      Student Support and Development Service (SSDS)
      Student Development
      AccessAbility Centre
      Health and Wellbeing Services
    • Student Welfare Service (SWS)
      The Student Welfare Service provides these services for all students:
      Practical and personal support
      Response to emergency situations
      Financial advice and information
      Pastoral care for students living in University accommodation
      Community Liaison
      Health Promotion
      Referral for free legal advice
    • Student Welfare Service (SWS)
      In addition the Student Welfare Service offers the following support for
      International Students:
      Immigration advice and visa renewal service
      Cultural adjustment
      Orientation programmes and hospitality schemes
      Family related information and advice
      Guidance on returning home
      Advocacy in some legal cases
    • Student Welfare Service (SWS)
      Advice is provided by trained and qualified Welfare Officers
      Each Welfare Officer also has the responsibility of:
      * Responding to critical incidents and emergencies
      * Being ‘on-call’ during the evenings and over the weekend
      * Usually being the first point of contact for most departments
      if a student needs help or if departmental staff have a specific query
    • Welfare Officer (International) : Where does my role fit in the Student Welfare Service?
      Student Welfare Service
      Head of Department
      Senior Welfare Officer
      Welfare Officer (Finance) x 2
      Welfare Officer (International) x 3
      Welfare Officer (Accommodation) x 1
      Hardship Fund Administrator
      Part-time Accommodation Assistant
      25 Student Assistants
      Visa Renewal officer
      International Administrator
      TULIP Intern
    • Journey from Medical Genetics to Welfare Officer..
    • Began as a student…
      President of the MedBioGen Society
      Treasurer of the Mixed Hockey Club
      Elected Medicine and Biological Science
      Faculty Representative
      Club Captain of the Mixed Hockey Club
      ULSU Sports Executive
      Nightline Volunteer
    • Continued as a Graduate..
      Student’s Union VicePresidentWelfare
      2006- 2007
      Students’ Union
      Vice President Welfare (re-elect)
    • Campaigned on student issues
      Lights, Camera Action!
      Following a number of attacks on students I launched a campaign in 2005 for more lighting and CCTV coverage on Victoria Park...in March 2008 the City Council agreed to support the campaign and spent £50,000 on new lights and cameras!
      The campaign has even made it’s way on to Wikipedia!
    • Campaigned on student issues
      Worked with Mental Health advisers
      promoting mental health wellbeing
      Ran Healthy Living campaigns
      Worked with Leicestershire Aids Support
      Services (LASS) and NHS Chlamydia Screening
      Team promoting sexual health awareness
    • Campaigned on student issues
      Worked towards Fairtrade status
      for the University and the SU
      Worked with City Council, introduction of
      Accreditation schemes for student houses
    • Career in Welfare continued..
      …after Sabbatical
      Senior Student Assistant within Student Welfare Service.
      Assisted with organising the International Students’ Welcome Programme for over 1500 new international students
      …After Senior Student Assistant applied for Welfare Officer vacancy 2008.
    • Qualifications
      Degree essential plus at least 2 years experience of working in a similar role (International Students in Higher in Education)
      Further qualifications:
      University of Nottingham School of Education:
      Certificate for International Education Professionals (CIEP)
      Can take up to 3 years, I completed in 1.5 years
      • Advisory role/boundaries
      • Immigration legislation
      • Fee Status
      • Cultural awareness
      • Mental health awareness
      • Recruitment + Marketing
      • Hardship, funding, managing money
      • Annual training conference
      Open College Network ‘Mediation in the workplace’ certificate
      Qualified mediator
    • Skills needed
      Interpersonal skills/ability to empathise
      Ability to work independently and as part of a team
      Good communicator
      Good organisational skills
      Prioritise heavy workloads
      Work flexibility important (long days!)
    • Good days
      Job satisfaction
      Very rewarding role
      Meet new people almost every day
      No two days are the same
      Occasional study visits..
      Singapore and Taiwan in January 2011
      Expect the unexpected!
    • Bad days
      Some very long days
      Heavy caseload
      Some distressing cases
      Keeping up with legislation changes!
    • Still interested?
      Work in an area that you are genuinely interested in
      Gain work experience (unpaid and paid experience)
      Talk to people in a similar role – ways in (feel free to contact the SWS and speak to any of the officers)
      Useful websites for job vacancies:
      Institutional job vacancy pages (Colleges, Universities, private education providers)
      www.jobs.guardian.co.uk (Education)
    • Thank you
      You can ask me questions now
      or in the tea break