About My role is involved in the pre-sales, design, implementation, delivery and administration process to ensure that a solution is scoped correctly from a technology, this requires to be extremely adept at understanding Customer’s needs and implications of various technologies, so as to ensure solution accuracy and excellent customer experience upon delivery.
*Principal Duties & Responsibilities:
-Determine technology feasibility and develop the best solution for the given customer needs.
-Ensure compliance to Service Level Agreements (SLA’s).
-Review Proposals and Statements of work (SOW).
-Maintain & Track information required for metrics reporting purposes.