A deep dive into questions by @cjforms at UxLx
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How to ask better questions and how to assess UX using surveys. ...
How to ask better questions and how to assess UX using surveys.
This workshop at UXLX 2014 in Lisbon was a deep dive into two important topics in survey design for user research.
We used the four-step model of how people answer questions to work on better questions, then we focused on two special uses of questionnaires in user research: the post-test assessment of satisfaction, and then how to gather information from users for redesign.
Thanks to all the attendees for making this workshop a lot of fun.
Caroline Jarrett @cjforms
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