How to ask better questions and how to assess UX using surveys. …
How to ask better questions and how to assess UX using surveys.
This workshop at UXLX 2014 in Lisbon was a deep dive into two important topics in survey design for user research.
We used the four-step model of how people answer questions to work on better questions, then we focused on two special uses of questionnaires in user research: the post-test assessment of satisfaction, and then how to gather information from users for redesign.
Thanks to all the attendees for making this workshop a lot of fun.
Caroline Jarrett @cjforms
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