Getting started-for-upa2010

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Slides that summarise the points I made in the UPA2010 panel on Usability Fundamentals (if we'd had slides). …

Slides that summarise the points I made in the UPA2010 panel on Usability Fundamentals (if we'd had slides).

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  • CHI 2010 Caroline Jarrett     
  • CHI 2010 Caroline Jarrett     
  • CHI 2010 Caroline Jarrett     

Transcript

  • 1. How I got started in forms and usability Caroline Jarrett UPA 2010 Munich FORMS CONTENT
  • 2. A bit about me: Caroline Jarrett
    • Consultancy: www.effortmark.co.uk [email_address]
    • Forms advice: www.formsthatwork.com twitter @cjforms
    • Training: www.usabilitythatworks.com
    • Editing tips: www.editingthatworks.com
    Jarrett and Gaffney (2008) Forms that work: Designing web forms for usability Morgan Kaufmann Stone, Jarrett, Woodroffe and Minocha (2005) User interface design and evaluation Morgan Kaufmann
  • 3. Why is a tax form worrying when it is still in the envelope?
  • 4. The relationship of forms: the goals of user and organisation
    • Users and their goals
      • Who are the users?
      • What do they want to achieve by filling in this form?
      • Where are they filling it in?
      • How do they feel about it?
    • Organisations and their goals
      • What are they collecting this data for?
      • Who will make a decision based on this data?
  • 5. The conversation of forms: understanding the question, finding the answer
  • 6. The appearance of forms: if it looks good, it will be easier to use
  • 7.
  • 8. I got started through working on tax forms. It’s more conventional to apply for a job.
    • Two columns that are relevant:
    • “ How not to get a job in usability”
    • http://www.usabilitynews.com/news/article1841.asp
    • “ How to get a job in usability”
    • http://www.usabilitynews.com/news/article5784.asp
  • 9. Question time Caroline Jarrett [email_address] Twitter @cjforms +44 1525 370379 I’m a consultant, hire me: Consultancy: www.effortmark.co.uk Training: www.usabilitythatworks.com Free stuff: Forms advice: www.formsthatwork.com Editing: www.editingthatworks.com Columns: www.usabilitynews.com “Caroline’s Corner” www.uxmatters.com “Good Questions”