Innovatia Overview Feb 3 2009

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  • 1.
    • Innovatia Overview
  • 2. Agenda
    • The Information Challenge
    • Innovatia
      • Corporate Overview
      • Capabilities and Experience
      • Business Lines
  • 3. Innovatia is an experienced knowledge management company with deep roots. Canada’s largest communications company. One of North America’s largest regional communications providers. A wholly-owned subsidiary of Bell Aliant Offering knowledge management solutions to customers world-wide One of Canada’s largest information Technology companies.
  • 4. The Challenge: Poor knowledge management impacts the bottom line. Employees in offices spend 35% of productive time searching for information online. − Working Council for Chief Information Officers
  • 5. The Challenge: Poor knowledge management impacts the bottom line. The Fortune 1000 stands to waste at least $2.5 billion per year due to an inability to locate and retrieve information. − IDC, The High Cost of Not Finding Information
  • 6.
    • The right information to the right people at the right time
    • Information that is always at your fingertips
    • Always reliable, accurate, and up-to-date
    • One answer – the RIGHT answer
    • Accessible anywhere in the world 24/7
    The Solution: Innovatia’s world of perfect information.
  • 7. Our mission is to energize knowledge into performance.
  • 8. Innovatia’s integrated knowledge management solutions include four core competencies.
  • 9. Innovatia develops world-class, topic-based information products for multiple outputs.
    • Installation Methods and Procedures
    • Configuration Guides
    • On Line Help and User Guides
    • Solution Integration Guides
    • Interactive Guides (web enabled)
    • Mobile Ready Documents
  • 10.
    • Challenge
    • Quantity of information
    • Quality (consistency, accuracy, up-to-date)
    • Multiple vendors and technologies
    • Development cost and time pressures
    Case Study: Our information development expertise provides better documentation at reduced cost.
  • 11.
    • Challenge
    • Quantity of information
    • Quality (consistency, accuracy, up-to-date)
    • Multiple vendors and technologies
    • Development cost and time pressures
    • Results
    • User analysis
    • Information consolidation
    • Rigorous quality assurance
    • Faster delivery
    • Improved customer satisfaction
    • 10-20% cost reduction year-over-year
    Case Study: Our information development expertise provides better documentation at reduced cost.
  • 12. Innovatia delivers documentation on time with measurable improvements in customer satisfaction, cost, and Subject Matter Expert (SME) usage.
  • 13. Innovatia delivers comprehensive end-to-end eLearning solutions.
  • 14. Innovatia delivers comprehensive end-to-end eLearning solutions. Design
    • Learning Strategies
    • Learning Architecture
    • Curriculum Design
    • Course Design
    • Business Case
    Develop Deliver
    • World-Class Learning Management Systems
    • Competency Management
    • Installation and Hosting
    • 7/24 Support
    • Collaboration Tools
    • Online Labs
    • Online Mentoring
    • Course Content
    • Quality Assurance
    • Testing
    • Rapid Conversion to “e”
  • 15. Consistent reliability is a key component in our eLearning infrastructure. 99.98% Availability
  • 16. Case Study: We’ve unlocked the barriers to successful eLearning.
    • Challenge
    • Rising costs of training and travel
    • Hundreds of classroom-based courses
    • Resistance to eLearning adoption
  • 17. Case Study: We’ve unlocked the barriers to successful eLearning.
    • Challenge
    • Rising costs of training and travel
    • Hundreds of classroom-based courses
    • Resistance to eLearning adoption
    • Results
    • Blended learning approach followed by complete conversion to “e”
    • Largest training portfolio conversion to “e” in telecom history
    • $1M training cost savings in first year
    • Outstanding learner feedback
  • 18. Our customers measure their success in terms of the rate of eLearning adoption by their customers.
  • 19. Our team delivers 7x24x365 multi-lingual multi-channel support service. Service in over 150 languages
    • Welcome Desk
    • Registration
    • Login Support
    • Learner Support
    • Mentor Support
    • Triage
    • Tier 0 – Tier 2 Technical Support
  • 20. Case Study: We exceed client expectations for consistent and seamless technical support services.
    • Challenge
    • Cost pressures of global technical support delivery
    • Service quality (consistency, accuracy, language)
    • High customer expectations
    • Rapidly changing information and procedures
  • 21. Case Study: We exceed client expectations for consistent and seamless technical support services.
    • Challenge
    • Cost pressures of global technical support delivery
    • Service quality (consistency, accuracy, language)
    • High customer expectations
    • Rapidly changing information and procedures
    • Results
    • Rigorous quality assurance
    • Highly-skilled, multilingual resource pool
    • Real-time standard operating procedures
    • Improved customer satisfaction
    • Improved call-handling times and case closure rates
    • Cost savings
  • 22. Our technical support team consistently exceeds client expectations for service quality. Service Level Targets and Actuals
  • 23.
    • Audits
      • Performance Gap Analysis
      • Training Needs Analysis
      • Information Audits
    • Learner/User Centric focus
    • Information Architecture
    • Information Development and Design
    • Training Design
    • Program/Project Management
    • Business Analytics and Root Cause Analysis
    Our professional services consultants define and solve knowledge management issues.
  • 24. We’ve developed user-centric information solutions to increase new product adoption and retention.
    • Challenge
    • Launching new complex product
    • Multiple audiences
    • Information quality (accuracy, consistency)
    • Information accessibility and usability
  • 25. We’ve developed user-centric information solutions to increase new product adoption and retention.
    • Results
    • Information audit & audience analysis
    • Online solution
    • The right information tool for the job
    • Re-useable content – multiple information outputs
    • Lower-cost
    • Increased customer satisfaction
    • Challenge
    • Launching new complex product
    • Multiple audiences
    • Information quality (accuracy, consistency)
    • Information accessibility and usability
  • 26.
    • Our Solutions:
    • Flexible
    • Scalable
    • Cost Effective
    • Open Standards
    • Proven track record with Fortune 500 clients
    Innovatia delivers cost effective, scalable, and flexible solutions. 
  • 27. Innovatia delivers in 150 languages across 29 countries.
  • 28. Innovatia serves customers in a wide variety of industries - from telecom and IT to healthcare and energy.
  • 29. Our Single-Source approach to content development delivers the information you need when and where you need it.
  • 30.
    • 22% savings in one project
    Innovatia invests in continuous process improvement to deliver high value solutions to our clients.
  • 31.
    • “ If you need talented and innovative people, look no further. “Thanks” doesn’t seem enough for all your help!!”
    • - Jim Hill, Global Manager Physician Training and support at AMO
    • Project:   Changes and improvements to AMO Learning Management System
    Innovatia knows that it’s ALL about our customers.
  • 32. Innovatia knows that it’s ALL about our customers.
    • “ [Innovatia] supplied excellent service from initial contact through work assessment, proposal, contract negotiation and completion which were achieved both on schedule and budget.”
    • - Sam Ellis, VP Operations at TenXc wireless
  • 33.
    • “ We have outsourced training development and delivery to Innovatia, who has a reputation for excellence in training and service. This will allow us to better serve our customers and focus on product and solution development.”
    • - Stan Chilton, Senior VP of Operations at Movius Corporation
    • Project:  Preferred training development and delivery provider for Movius Corporation
    Innovatia knows that it’s ALL about our customers.
  • 34. Innovatia knows that it’s ALL about our customers.
    • “ The goal of any company leveraging an outsourced center is to have that provider become a seamless extension of their business model. I think it’s safe to say that Innovatia has both met and exceeded that goal.”
    • - Steve Keylor, Nortel Networks
    • Project:  Tier 0 – Tier 2 Technical Support Services for Nortel Networks
  • 35. Innovatia knows that it’s ALL about our customers.
    • “ You guys have done a really stellar job in terms of Customer Experience. You have the best documentation of any Logitech product, have put in the most hours of customer testing and no doubt have customer support as primed as they could be.”
    • - Glenn Rogers, Logitech Director of Customer Experience
    • Project: Interactive Feature Guide for new product launch for Logitech
  • 36.
    • Contractual
    • Solution
    • Pricing
    • No one knows what the road ahead brings.
    • Innovatia will help you with our flexible win win track record.
    Innovatia has the flexibility and scalability to meet organizations ever evolving business requirements.
  • 37. The Innovatia team includes highly skilled information development professionals.
    • Project Managers
    • Process Engineers
    • Information Architects
    • Information Developers
    • Instructional Designers
    • Technical Specialists
    • Graphics Designers/Artists
    • Business Analysts
  • 38. The Innovatia executive will ensure your satisfaction and project success.
  • 39. Thank you.