8 knc and beyond
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8 knc and beyond 8 knc and beyond Presentation Transcript

  • KNC AND BEYOND: evolving learning commons facilities at the Main Library, HKU Y.C. Wan and A. Yiu The University of Hong Kong Libraries June 2011
  • 1991 Opening of the New Library Building G/F Atrium dedicated to user search workstations.
  • 1995 The atrium transformed to an Electronic Information Centre , offering 61 networked PCs
  • 1998 Re-designed as the Knowledge Navigation Centre , offering a one-stop shop convenience for research and learning
  • How satisfied are our users on KNC? Surveys in 2005, 2008 and 2011
  • Profile of Respondents Mostly Undergraduates and Postgraduates Growing presence of SPACE students No. of respondents 217 219 398
  • Usage Pattern Please tell us your usage pattern over the past week.
  • How many times have you used the facilities at the KNC? Slight increase in “ > 6 times per week” in 2011 More users come “ < 3 times per week”
  • On which day did you visit the KNC? Shift to Saturdays and Sundays
  • At what time of the day did you visit KNC? Shift to afternoons and evenings
  • On average, how much time did you spend in the KNC per visit?
  • Purpose of visit (2011)
  • Satisfaction Level for different aspects 3-year comparison
  • Overall Satisfaction: 3-year comparison
  • And, pages of freeform comments: KNC is usually crowded and full during weekdays. More facilities are needed, esp. more students will be coming to HKU in 2012 Insufficient power sockets and unstable wireless connection are the barriers to our study! Need IMPROVEMENT! You don’t have new version of MS2010 Please get faster desktop PCs More printer is needed Takes so long to re-start Re: Green efforts – please open the curtains and reduce the artificial lighting y dont have msn ? All chairs for computer users should be equipped with armrest
  • Key messages
    • A diverse user population , not just UG, PG, staff but also SPACE users and alumni
    • KNC is a one-size-fits-all space, designed in the mid-1990s
    • The facility needs to be expanded to provide a variety of spaces
    • Need to enhance the infrastructure and service delivery as well
  • The New Library Commons
    • A learning commons style facility over 2,780 m 2
    • A range of learning spaces suitable to:
      • different learning styles
      • reflective self-study
      • collaborative study in small and larger groups
      • rooms suitable for tutorials (15 people)
    • Technology rich environment
    • Flexibility
    • Some 24 hour access
    • ca 300 additional spaces
    • Extension to our existing space
  • Main Library 3/F (2,780 m 2 ): A month Ago
  • Latest Design: zone A
  • Zone A: Quiet and Reflective
  • Zone B
  • Zone B: Vibrant and Collaborative
  • New Wing 3/F
  • Zone C: Social and Interactive
  • Zone E: Fully Flexible to Meet Changing Needs
  • Zone F: Orientation and Help
  • In the meantime:
    • Fine tune and improve the design
    • Populate the LC with technology
    • How to deliver service: service points, hours of operation, services provided, etc.
    • Staffing requirements: at what levels, no of shifts, number of staff members per shift, training, etc.
    • Signage & publicity
    • Knock-on effects of vacating 3/F: relegation & relocation of books, insufficient seating spaces before the LC opens, noise during the construction period, etc
  • 3/F NEW WING WILL RE-OPEN BY END OCTOBER 2011
  • THANK YOU!