20140425 cisec-human factor-f-reuzeau

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The study of interactions between man and machine is key in aviation. Recent years have seen these relationships be transformed, and the emergence of interactions technologies called "natural" or concepts of Augmented Human, or collaborative robotics.
The objective of the studies in Human Factors is always to anticipate tomorrow's world by focusing the development of new operations concepts or new technologies on human, so as to optimize the Human Machine relations and therefore uses.
It is therefore to establish a Human Factors Engineering integrated to the cycle of design and development and operation of complex systems in particular, and to develop the Human Factors disciplines appropriate to the expected changes in the industry, operators and users.

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20140425 cisec-human factor-f-reuzeau

  1. 1. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. HUMAN FACTORS IN AIRBUS DESIGN FLORENCE REUZEAU (EYDN) Page 1
  2. 2. archi 2008
  3. 3. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 3 The representation of Human factors : past and future, the same story • « The human at work »: the best compromise between working situation and human characteristics in term of safety, health (physical and psychological), efficiency, comfort and satisfaction at work. Oversimplification ?? Human, work, situations !
  4. 4. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 4 Your brain Friday debriefing
  5. 5. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Introduction: Airbus HF network & competences Page 5 Test ( flight & lab) Certification Ops Training Airline feedback Accident/ incident analysis Design (cabin, cockpit, maintaina bility) EDYDN Human Factors Psychology Physiology Ergonomics Sociology HM-interaction Health & Safety Toxicology
  6. 6. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 6 HUMAN IS EVERYWHERE Neuro science psychology H-H-M: Role and responsibility sharing -Automation •Team cooperation -Decision making … Interaction H-M - controls (sticks, voice…) -information (displays) -Means of interaction: trackball, keyboard, voice, audio… Working environment - on board, on ground - Air Traffic Management…
  7. 7. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Introduction to Human Factors in Aviation Page 7 Understanding the Human… Physiology Psychology Linguistic Sociology •Comprehension and decision making • Automation • Human error • Workload & cognitive resources management … • Human perception • Stress • Alertness & Fatigue • Hypoxia … • Terminology • Syntax • Controlled language … • Human to Human cooperation and communication • Effect of culture Human is a complex marvelous system which is capable of adaptation but with some limits that we have to consider. Human Factors in Flight
  8. 8. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 8 Human Factors mission in Airbus EDYDN goal : •Predict/understand the end users behavior during all operations, when interacting with Airbus design • Ensure that the missions are acceptable for the end users • Ensure that interaction is acceptable for end users, =>Airbus takes the best compromises for the End-Users
  9. 9. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 9 Human capability and vulnerabilities • Human errors: link with social organisation of team tasks. PlaneFunatChinaAirlines.pps • Normal situation for a pilot !
  10. 10. archi 2008 Pilots, maintainers, cabin crew, yourself ? : human being !
  11. 11. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 11 Physiology, exercice Draw a 6 with right hand Draw a circle with your right foot
  12. 12. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 12 Psychology, Exercise How many 'F' in the following text ? (10sec) +++++++++++++++++++++++++++ FINISHED FILES ARE THE RE- SULT OF YEARS OF SCIENTIF- IC STUDY COMBINED WITH THE EXPERIENCE OF YEARS IN THE FUN OF THE EXPERIMENT. +++++++++++++++++++++++++++
  13. 13. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 13 results Those who were right (8) are geniuses… 5 or 6 or 7 are quite scarce people… 4 is more frequent. Less than 4, please change your glasses… 8 is the right one! Explanation : While reading quickly eyes are performing “microsaccades”, Eyes are focused by "lexical“ word, jumping over grammatical words (article, conjunction, ...). The 3 "OF“ into the text are not directly fixed…
  14. 14. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 14 Psychology,linguistics Exercice : You can not prevent your brain from working alone • If yuo can raed tihs txet , it’s bceuase yuo hvae aslo a good brian. Not all teh poelpe are albe to undrestnda tihs txet . Flolownig a sudty form Unievristy of Cmabridge, the odrer of the lteters is not so mcuh imotprante. The fisrt and the lsat leteters are imotprante.
  15. 15. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 15 Psychology Exercise • Fixe during 30 secondes the black point in the next picture, • Without moving the eyes, go to the next page • It will be colored • It will become black and white as soon as you avert your eyes
  16. 16. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 16
  17. 17. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 17
  18. 18. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 18 Psychology, Exercice • Mental computation: • Take 1000 and add 40. Add 1000 • Add 30 and again 1000 • Add 20. Add 1000, then 10 • Result ?
  19. 19. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 19 Psychology, Exercice • Mental computation: • Take 1000 and add 40. Add 1000 • Add 30 and again 1000 • Add 20. Add 1000, then 10 • Result : 5000 ????? OR 4100 Our brain jump more easily towards the higher decimal
  20. 20. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 20 Psychology,, Exercice : Color Test , give the color of the letters RED GREEN BLUE Yellow Black GREEN RED ORANGE Tell me the colour of the word? Read the color
  21. 21. archi 2008 Apply Human factors in Design and Certification
  22. 22. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 22 High level principles: anticipate the real operations and support the design until certification demonstration Explore, learn, rationalise, consolidate, demonstrate Flight Crew OPS Concept Crew Interface Solution Defined Crew Interface Design Implementation Integrated Flight Crew Test and Evaluation Flight Crew Interface Requirements Capture CERTIFICATION Cockpit Philosophy Controlled Language D E S I G N EVALUATION Systemic & systematic approach in REALISTIC operational Contexts of use Pilots or relevant End users involvement: test pilots & training pilots & airlines pilots, Atcontrollers….. Human Factors methods complying with HF certification Consistency rules
  23. 23. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 23 Mental Model Observation Interpretation Action plan Execution •Experience/expertise + situation Checking through theAircraft feedback Goals driven Data driven
  24. 24. archi 2008 BAD DESIGN ?
  25. 25. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 25 Bad design and HF issue: adequate feedback, affordance, clear information, prediction of system behavior
  26. 26. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 26 WARNING: TO MAINTAIN WATER-RESISTANCE, DO NOT PRESS ANY BUTTONS UNDER WATER Bad design and HF issue: utility of the system, clear information, prediction of system behavior
  27. 27. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 27 Bad design: guidance, affordance
  28. 28. ©AIRBUSFRANCES.A.S.Allrightsreserved.Confidentialandproprietarydocument.. Page 28 © AIRBUS S.A.S. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS S.A.S.. No intellectual property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written consent of AIRBUS S.A.S. This document and its content shall not be used for any purpose other than that for which it is supplied. The statements made herein do not constitute an offer. They are based on the mentioned assumptions and are expressed in good faith. Where the supporting grounds for these statements are not shown, AIRBUS S.A.S. will be pleased to explain the basis thereof. AIRBUS, its logo, A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M are registered trademarks.

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