Cloud Briefing andExperiencesRaj PatelVP, Technical Engineering and Operations© 2011 Cisco and/or its affiliates. All righ...
Cloud                                                                                 Virtualization                      ...
Software as a Service                                                           Utility Computing                         ...
486 Exabytes                     Global Consumer Internet Traffic (Annual)                     Video Traffic              ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   5
Data Centers                                                                                           Mobile Devices     ...
Adoption Curve                                                             Traditional       Cloud Computing              ...
Content and ApplicationsBusiness                                                                                     Consu...
TELEPRESENCE                                              CUSTOMER CARE                                                   ...
Wide Variety of Collaboration Needs   Cloud                                                                               ...
Cloud Computing             Peak of Inflated             Expectations                                                     ...
Pre-cloud Operations                                     Cloud Operations•  Minimal input into customized                 ...
•  Availability                                                                7x24x365                                   ...
Service    Enterprise                                                           Providers   Customers                     ...
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Cisco Cloud Briefing and Experiences for Cloud Slam 2011

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This presentation highlights practical key learnings on operating a global saas cloud. It focuses on the release management approach, core dna elements of saas ops, and new engagement models with product and engineering.

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Cisco Cloud Briefing and Experiences for Cloud Slam 2011

  1. 1. Cloud Briefing andExperiencesRaj PatelVP, Technical Engineering and Operations© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  2. 2. Cloud Virtualization Web Client Server Minicomputer Mainframe© 2011 Cisco and/or its affiliates. All rights reserved. 2010 Cisco Confidential 2
  3. 3. Software as a Service Utility Computing Grid Computing Platform as a Service Database as a Service Application Hosting Virtualization Infrastructure as a Service Storage as a Service© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  4. 4. 486 Exabytes Global Consumer Internet Traffic (Annual) Video Traffic 180 Exabytes 91% of all Consumer Internet 36 Exabytes Traffic will be Video in 2013Source: Cisco Visual Networking Index© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  5. 5. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  6. 6. Data Centers Mobile Devices Sensors Data CenterReference: J. Rabaey, “A Brand New Wireless Day,” Keynote Presentation, ASPDAC Jan. 2008© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  7. 7. Adoption Curve Traditional Cloud Computing Data Centers Public or Private ..............................© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  8. 8. Content and ApplicationsBusiness ConsumerServices Services Virtual Infrastructure (Compute, Storage, Networking) On-Demand, At Scale, Multitenant© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  9. 9. TELEPRESENCE CUSTOMER CARE MESSAGING IP COMMUNICATIONS MOBILE APPLICATIONS ENTERPRISE SOCIAL SOFTWARE ON PREMISE HYBRID ON DEMAND© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  10. 10. Wide Variety of Collaboration Needs Cloud On-Premises Mobile, Office, Home, Smartphones, Tablets, Video, Voice, Web, Inter-Company Laptops, Thin Clients Social, Business Apps© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  11. 11. Cloud Computing Peak of Inflated Expectations Plateau of Productivity $ ¥ Trough of € £ disillusionment $ Application Delivery Platform, Infrastructure, Data Center Services© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  12. 12. Pre-cloud Operations Cloud Operations•  Minimal input into customized •  Carefully chosen technologies applications , and none for shrink during conception of product wrapped software •  Joint planning with product and•  Mostly focused on delivery to software engineering with production environment and tactical operational excellence incident management •  Agile and frequent deployments•  No feedback from lessons learned in deployment  lifecycle back to •  Manage, optimize and feedback into design next release Design Run the Site Design Run th e Optimize Lessons Learnt Site© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  13. 13. •  Availability 7x24x365 Active-Active-Active serving model “Follow the Sun” operations •  Performance Response from  to eyeball Massive amounts of backend data Carefully chosen technologies during conception of product •  Scale Global footprint Millions of “Things” Scale Out, not Up Predictability of incremental cost •  Agility Frequent deployments Leverage common services Repeatable processes •  Single owner for accountability© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  14. 14. Service Enterprise Providers Customers Customers Customers Customers Locked Locked Version Version Rolling Rolling Rolling release 1 release 2 release 3 Base Release•  Juggle a minimum of four rolling releases, two locked versions and n schedules•  Must provide a on/off switch for major feature/functionality to all customers•  Managing control with uniqueness vs. multi-tenancy and lesser control© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

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