Your SlideShare is downloading. ×
0
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Where did we go wrong in the financial industry in Europe and America
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Where did we go wrong in the financial industry in Europe and America

88

Published on

Kilian Wawoe, Ph.D., VU University Amsterdam, Wawoe Consult

Kilian Wawoe, Ph.D., VU University Amsterdam, Wawoe Consult

Published in: Economy & Finance, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
88
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  1.    Dr.Kilian  Wawoe  Improving  Performance  
  2. Introduc*on  Kilian  Wawoe  §  Psychologist  §  ABN-­‐AMRO  Bank  HR  trainee  §  Head  of  Human  Resources  Europe  §  PhD  on  reward  /  performance  mgt  Banks  §  Professor  at  VU  University  /  Webster  University  §  HR  professional  for  banks  in  emerging  markets  
  3. 2013    1813    
  4. Performance  management  §  Strategy  §  Banks  goal  §  Objec*ves  §  Reward  OrganisationIndividual
  5. Bonus  Scheme  Target Actual Bonus30Mortgages35Mortgages$ 1.000,-
  6. The  risk  of  planning  
  7. Lesson  1:  Managers  prefer  too  simple  targets        Performance  Management  
  8. Lesson  2:  people  overes:mate  their  own  performance  Performance  Management  
  9.  Lesson  3:    Armstrong’s  Law:  12  months  is  oUen  too  quick  Performance  Management  
  10. Lesson  4:  Gaming:    too  much  focus  on  targets  Performance  Management  
  11. Lesson  5:  fraud:    a  combina:on  of  high  targets  and  high  bonuses  Performance  Management  
  12.  Lesson  6:  The  Beverly  Hills  syndrome:          Comparing  yourself  with  peers  Performance  Management  
  13. Lessons  learned  1:  Managers  prefer  too  simple  targets  2:  People  overes*mate  their  own  performance  3:  Armstrong’s  Law:  12  months  is  oUen  too  quick  4:  Gaming:    too  much  focus  on  targets  5:  Fraud:    a  combina*on  of  high  targets  and  high  bonuses  6:  The  Beverly  Hills  syndrome:  Comparing  yourself  with  peers  
  14. 2013    1813    
  15.    Dr.Kilian  Wawoe  Healthy  Banking:  Improving  Performance  
  16. Healthy Banking§  10  years  of  research  §  What  makes  a  bank  healthy  §  Knowledge,  skills,  compliance,  Engagement  §  All  in  one  survey  §  http://www.hrmlink.nl/dev/qm.only2/index.php?l=8&u=eeg0002&p=4912
  17. Research in the CIS countries§  12.000  bankers  were  approached  in  CIS  countries  §  Around  5.000  par*cipated  between    11/2012  and  3  /  2013  §  Compared  to  the  Global  Financial  Services  Norm  
  18. CIS  Bankers  0   10   20   30   40   50   60   70   80   90   100  Performance  Mgt  Salary  Innova*on  knowledge  Stay  Inten*on  Engagement  
  19. CIS  Bankers  vs  Global  Banking  Norm  -­‐23  -­‐21  -­‐19  11  12  15  Stay  Inten:on  Performance  Management  knowledge  Salary  Engagement  Innova:on    %  posive  answers  against  benchmark  
  20. Conclusion§  Many  issues  is  banks  are  the  same  §  Many  are  Human  Resources  related  §  Most  employees  are  mo*vated  §  They  need  to  be  managed  §  They  need  to  be  trained  
  21. Not the will, but the skill

×