Dr.Kilian	  Wawoe	  Improving	  Performance	  
Introduc*on	  Kilian	  Wawoe	  §  Psychologist	  §  ABN-­‐AMRO	  Bank	  HR	  trainee	  §  Head	  of	  Human	  Resources...
2013	  	  1813	  	  
Performance	  management	  §  Strategy	  §  Banks	  goal	  §  Objec*ves	  §  Reward	  OrganisationIndividual
Bonus	  Scheme	  Target Actual Bonus30Mortgages35Mortgages$ 1.000,-
The	  risk	  of	  planning	  
Lesson	  1:	  Managers	  prefer	  too	  simple	  targets	  	  	  	  Performance	  Management	  
Lesson	  2:	  people	  overes:mate	  their	  own	  performance	  Performance	  Management	  
 Lesson	  3:	  	  Armstrong’s	  Law:	  12	  months	  is	  oUen	  too	  quick	  Performance	  Management	  
Lesson	  4:	  Gaming:	  	  too	  much	  focus	  on	  targets	  Performance	  Management	  
Lesson	  5:	  fraud:	  	  a	  combina:on	  of	  high	  targets	  and	  high	  bonuses	  Performance	  Management	  
 Lesson	  6:	  The	  Beverly	  Hills	  syndrome:	  	  	  	  	  Comparing	  yourself	  with	  peers	  Performance	  Managem...
Lessons	  learned	  1:	  Managers	  prefer	  too	  simple	  targets	  2:	  People	  overes*mate	  their	  own	  performanc...
2013	  	  1813	  	  
 	  Dr.Kilian	  Wawoe	  Healthy	  Banking:	  Improving	  Performance	  
Healthy Banking§  10	  years	  of	  research	  §  What	  makes	  a	  bank	  healthy	  §  Knowledge,	  skills,	  complia...
Research in the CIS countries§  12.000	  bankers	  were	  approached	  in	  CIS	  countries	  §  Around	  5.000	  par*ci...
CIS	  Bankers	  0	   10	   20	   30	   40	   50	   60	   70	   80	   90	   100	  Performance	  Mgt	  Salary	  Innova*on	  ...
CIS	  Bankers	  vs	  Global	  Banking	  Norm	  -­‐23	  -­‐21	  -­‐19	  11	  12	  15	  Stay	  Inten:on	  Performance	  Mana...
Conclusion§  Many	  issues	  is	  banks	  are	  the	  same	  §  Many	  are	  Human	  Resources	  related	  §  Most	  em...
Not the will, but the skill
Where did we go wrong in the financial industry in Europe and America
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Where did we go wrong in the financial industry in Europe and America

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Kilian Wawoe, Ph.D., VU University Amsterdam, Wawoe Consult

Published in: Economy & Finance, Business
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Where did we go wrong in the financial industry in Europe and America

  1. 1.    Dr.Kilian  Wawoe  Improving  Performance  
  2. 2. Introduc*on  Kilian  Wawoe  §  Psychologist  §  ABN-­‐AMRO  Bank  HR  trainee  §  Head  of  Human  Resources  Europe  §  PhD  on  reward  /  performance  mgt  Banks  §  Professor  at  VU  University  /  Webster  University  §  HR  professional  for  banks  in  emerging  markets  
  3. 3. 2013    1813    
  4. 4. Performance  management  §  Strategy  §  Banks  goal  §  Objec*ves  §  Reward  OrganisationIndividual
  5. 5. Bonus  Scheme  Target Actual Bonus30Mortgages35Mortgages$ 1.000,-
  6. 6. The  risk  of  planning  
  7. 7. Lesson  1:  Managers  prefer  too  simple  targets        Performance  Management  
  8. 8. Lesson  2:  people  overes:mate  their  own  performance  Performance  Management  
  9. 9.  Lesson  3:    Armstrong’s  Law:  12  months  is  oUen  too  quick  Performance  Management  
  10. 10. Lesson  4:  Gaming:    too  much  focus  on  targets  Performance  Management  
  11. 11. Lesson  5:  fraud:    a  combina:on  of  high  targets  and  high  bonuses  Performance  Management  
  12. 12.  Lesson  6:  The  Beverly  Hills  syndrome:          Comparing  yourself  with  peers  Performance  Management  
  13. 13. Lessons  learned  1:  Managers  prefer  too  simple  targets  2:  People  overes*mate  their  own  performance  3:  Armstrong’s  Law:  12  months  is  oUen  too  quick  4:  Gaming:    too  much  focus  on  targets  5:  Fraud:    a  combina*on  of  high  targets  and  high  bonuses  6:  The  Beverly  Hills  syndrome:  Comparing  yourself  with  peers  
  14. 14. 2013    1813    
  15. 15.    Dr.Kilian  Wawoe  Healthy  Banking:  Improving  Performance  
  16. 16. Healthy Banking§  10  years  of  research  §  What  makes  a  bank  healthy  §  Knowledge,  skills,  compliance,  Engagement  §  All  in  one  survey  §  http://www.hrmlink.nl/dev/qm.only2/index.php?l=8&u=eeg0002&p=4912
  17. 17. Research in the CIS countries§  12.000  bankers  were  approached  in  CIS  countries  §  Around  5.000  par*cipated  between    11/2012  and  3  /  2013  §  Compared  to  the  Global  Financial  Services  Norm  
  18. 18. CIS  Bankers  0   10   20   30   40   50   60   70   80   90   100  Performance  Mgt  Salary  Innova*on  knowledge  Stay  Inten*on  Engagement  
  19. 19. CIS  Bankers  vs  Global  Banking  Norm  -­‐23  -­‐21  -­‐19  11  12  15  Stay  Inten:on  Performance  Management  knowledge  Salary  Engagement  Innova:on    %  posive  answers  against  benchmark  
  20. 20. Conclusion§  Many  issues  is  banks  are  the  same  §  Many  are  Human  Resources  related  §  Most  employees  are  mo*vated  §  They  need  to  be  managed  §  They  need  to  be  trained  
  21. 21. Not the will, but the skill
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