1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Confidential
2 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialBusiness IT Transformation- New Strateg...
3 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialCore Systems Change is Driven from Two ...
4 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialLegacy IT architecture not ideally desi...
5 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialOracle Views this in the Context of the...
6 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialInternationalOperationsIslamic Banks Fu...
7 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for Banks...
8 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat modern IT systems can do for Banks...
9 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for Banke...
10 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialIMPROVED KNOWLEDGEWORKFORCE PRODUCTIVI...
11 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for Oper...
12 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialMEASURE & IMPROVE PERFORMANCEMANAGE RI...
13 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for IT s...
14 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialOPEN DEVELOPMENT ENVIRONMENTHARMONIZED...
15 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialLeading Bank in UAE Significantly Redu...
16 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialLeading Bank in UAE Replaced Legacy Sy...
17 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialTop Romanian Bank Meet High Performanc...
18 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialKEY OUTCOMES• All Channels are truly 2...
20 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Confidential
Business lead IT transformation
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Business lead IT transformation

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Nikos Goutsoulas, Vice President Consulting, Head of EMEA Region, Oracle Financial Services, Greece

Published in: Economy & Finance, Technology
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Business lead IT transformation

  1. 1. 1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Confidential
  2. 2. 2 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialBusiness IT Transformation- New Strategies & Goalposts
  3. 3. 3 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialCore Systems Change is Driven from Two DimensionsBusiness TransformationIT Transformation§ Replacement of legacy systems§ Elimination of non-priorityinitiatives, duplicate systems§ High performance and scalability§ Implementation of agile, service-oriented architecture§ Redefinition of businessprocesses§ Integration – frommanufacturing to distribution§ New business models
  4. 4. 4 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialLegacy IT architecture not ideally designed for today’s businessInability to support newbusiness models &distribution strategiesIncomplete view ofCustomerInability to support newmulti channelengagement modelsSub OptimalAutomation of BusinessProcessesBusiness Complexityentrenched in systemsilosProtracted timelines forimplementing newcapabilityFor many banks, technology has become a constraint rather than an enabler
  5. 5. 5 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialOracle Views this in the Context of the Human-Technology Interplaye-commerceVoice, Video &Instant MessagingSocialMediaMobilityDo It On YourOwn Trends
  6. 6. 6 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialInternationalOperationsIslamic Banks Fund & TransferAgentsDomesticCoreThere are 4 key Human’s in the Various Business ModelsCUSTOMERBANKEROPERATIONSITReach I Time to market I New products I Right Pricing I MobilityNew Products I New Business Models I Staff ProductivityCentralization I STP I Security I Measurement & ControlFlexibility I Architecture I Performance I Scalability
  7. 7. 7 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for Banks Customers§ Complete relationship view§ Ability to bank on multiplechannels§ Customized offers§ Proactive insights based onpredictive analytics§ End-to-end transaction capability§ Real-time offers based on location& customer profileNEWMEASUREMENTCRITERIATraditional Goalposts New Goalposts§ TIME SPENT AT ATM§ TRANSACTION TIME ON THE INTERNET§ NEW PRODUCT PURCHASE CYCLE TIME§ RELEVANCE OF OFFERS
  8. 8. 8 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat modern IT systems can do for Banks CustomersPERSONALIZED WEB EXPERIENCESELF-SERVICE CAPABILITIESASSISTED CHANNEL SUPPORTSUPERIOR MOBILE BANKING
  9. 9. 9 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for Bankers§ Faster transactions§ Better customer service§ Availability across channels§ Focus on revenue oriented andhigh priority transactions§ Maximize cross-sell & up-sell§ Profitability across channelsNEWMEASUREMENTCRITERIATraditional Goalposts New Goalposts§ PREDICTIVE, SYSTEM-DRIVEN ACTION§ OPERATIONS vs. SELLING TIME§ CUSTOMER CHURN REDUCTION§ PROFIT BY CHANNEL
  10. 10. 10 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialIMPROVED KNOWLEDGEWORKFORCE PRODUCTIVITYINCREASED CROSS-SELL & UP-SELLSEAMLESS INFORMATIONMANAGEMENT ACROSS THE BANKEND-TO-END SERVICING CAPABILITIESWhat modern IT systems can do for Bankers
  11. 11. 11 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for Operations staff§ Reduce operational costs§ Adhere to compliance§ Provision for MIS & Regulatoryreporting§ Reduce manual dependencies§ Improve business performance§ Framework to proactively managecompliance & reporting§ End-to-end business processautomationNEWMEASUREMENTCRITERIATraditional Goalposts New Goalposts§ STP RATE§ TIME SPENT IN REPORTING§ MANUAL vs. AUTOMATED PROCESSES§ REDUCTION IN MANUAL EFFORTS
  12. 12. 12 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialMEASURE & IMPROVE PERFORMANCEMANAGE RISK & COMPLIANCECOMPREHENSIVE SECURITYREGULATORY COMPLIANCE &REPORTINGWhat modern IT systems can do for Banks Ops
  13. 13. 13 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialWhat will transformation mean for IT staff§ IT cost reduction§ Enable launch of new / modifiedproducts§ Software qualification on hardware§ Minimize vendor dependency forcustomization§ Improve business value driven by IT§ Faster time to market§ Benchmarking for high performance§ Future-proofed ‘do-it-yourself’customizationNEWMEASUREMENTCRITERIATraditional Goalposts New Goalposts§ TIME TO MARKET OF NEW / MODIFIED PRODUCTS§ AUTOMATED vs. MANUAL CUSTOMIZATION & TESTINGEFFORTS§ RESPONSE TIME & THROUGHPUT§ INFRASTRUCTURE DOWNTIME
  14. 14. 14 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialOPEN DEVELOPMENT ENVIRONMENTHARMONIZED SOLUTIONSUPERIOR PERFORMANCECOMPLETE IT SECURITYWhat modern IT systems can do for Banks IT Staff
  15. 15. 15 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialLeading Bank in UAE Significantly Reduces TransactionResponse TimeCOMPANY OVERVIEW•  Present across the UAE, Egypt, Qatar, Kuwait and Bahrain•  Aspiring to be a “Super Regional Bank” in the region & Among the best performingbanks in the region with an Asset base of USD 23 billionSOLUTION•  Oracle FLEXCUBE•  The Core Banking transformationprogram includes 5 countries – UAE(Domestic Business) & Qatar ,Kuwait, Bahrain and Egypt.•  Full service Universal BankingModel with wide variety ofConsumer, SME & Corporateproducts & services•  Aspiring to become the # 1 in theME region by leveraging moderntechnology and particularlyengaging with customersthrough modern channel deliverymodelRESULTSBusiness SnapshotBUSINESS SCOPE•  Personal Banking, Corporate Banking, Business Banking, Islamic Banking,International Operations•  UAE Business: 1 M Customers, 1.2 M Accounts & 1500 Users•  Legacy system unable to meet the bank’s branch expansion objectives•  System changes in legacy system for complying with KYC and Basel II required significant effortin development and testing•  With more than 135 surviving applications and interfaces, enterprise integration became a bigchallenge with bank’s legacy system•  The Oracle FLEXCUBE implementation integrated 135 applications on a single Core Bankingplatform and replaced 40 applications and within a 11 month periodCHALLENGESAPPROACH
  16. 16. 16 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialLeading Bank in UAE Replaced Legacy System to driveTransformation and Business GrowthKEY OUTCOMES• Halved the response time for ATM Channel transactions.• Reduced response time by over 70% for internet banking fund transfer transactions.• Internet banking new users signing up by 32%• Halved the time to market of new products, increasing the Bank’s competitive advantage• Branch and Account expansion: No limit to the number of branches and accounts• Easy integration through standard interfaces for internal & external systems• Enterprise consolidation: integrated 135 applications on a single Core Banking platform andreplaced 40 applications• New features to drive business growth – Islamic Banking, Inventory management, LoanSyndication, Contract financing, Liquidity management, Advices, Payment templates, StandingInstructions and branding• Improved customer service: 360o view of portfolios & customer details
  17. 17. 17 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialTop Romanian Bank Meet High Performance RequirementsCOMPANY OVERVIEW•  Bank incorporated in 1994 with Universal banking model and with operations in retail,corporate and SME sectors•  Ranked #3 in Romania on the basis of asset size & Ranked #4 on the basis of networksize.•  Asset Size: US$ 5 Billion & Employees: 6000SOLUTION•  Oracle FLEXCUBE Universal Banking, Siebel CRM, Oracle Weblogic, Exalogic &Exadata,RESULTSBusiness SnapshotBUSINESS SCOPE•  Personal Banking, SME & Corporate Banking, Leasing, Factoring, AssetManagement & Cards•  Existing system was unable to scale to meet growing customer demands•  High performance & availability issues needed to be addressed•  Operational and maintenance cost of IT systems was high•  Existing system was inflexible to integrate with third party applications•  Oracle FLEXCUBE was implemented on Oracle Exalogic & Exadata in a matter of 24 months toaddress the bank’s scalability and high performance requirementsCHALLENGESAPPROACH•  3 Million Customers & 4 MillionAccounts, 500 plus branches•  Full service Universal BankingModel•  Wide variety of Consumer, SME& Corporate products & services•  Aspiring to become the # 1 in theRomanian Banking Market byleveraging modern technology
  18. 18. 18 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. ConfidentialKEY OUTCOMES• All Channels are truly 24*7 leading to enhanced customer service• New core system enabled broader portfolio of products• Ability to offer right Products & Product Bundles to different Customer Segments, runProduct Campaigns, offer Preferential Pricing• Extended Banking hours enhanced customer servicing 6 AM to 10 PM for Branches• Real Time View of information relating to Operations & User Activity• Improved operational efficiency with business process reengineering prior toimplementation• Significantly reduced implementation timeframe by leveraging extensive use of FLEXCUBEDevelopment Workbench for requirements which were not fully met out of the box• Enhanced the application’s capability to integrate with third party systems throughFLEXCUBE Gateway Web Services• Improved compliance in areas of Accounting and National Bank ReportingTop Romanian Bank benefits significantly from Core BankingTransformation
  19. 19. 20 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Confidential
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