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The "Social Three" Overview - Norris Networking

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Enjoy this short guide to understanding The Social Three concept. Social media, social networking, and social marketing and how they can benifit your business. ...

Enjoy this short guide to understanding The Social Three concept. Social media, social networking, and social marketing and how they can benifit your business.

A fifteen minute presentation by Kevin Mullett for the Norris Networking Group in Fort Wayne Indiana.

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  • An introduction to the “Social Three” and how to use them: Presented by Kevin Mullett for Cirrus ABS on November 19th 2010 for the Norris Advanced Networking in Fort Wayne Indiana.
  • An Introduction to the “Social Three”: Presented by Kevin Mullettfor Director of Product Development for Cirrus ABS. You can find Kevin: http://www.kevinmullett.com (blog), http://twitter.com/kmullett (twitter), http://www.facebook.com/kevinmullett (facebook), and on LinkedIn at http://www.linkedin.com/in/kevinmullett
  • You are here to find out about social media, but let’s start by actually talking about what I call the “social three”. Why? Because people use these terms interchangeably, when they are not in fact interchangeable. If you think about it we could just remove the “social” moniker off all of these and we would have good old fashion traditional media, networking, and marketing methods. Today we will discuss various aspects of the social sphere and social media optimization. Now the information I present today, much like search engine optimization information, will have a limited shelf life. A scant 6 years ago Facebook was created in a dorm room and now has more users than the population of the United States. A year ago many of you had no idea what Twitter was, now it has gone mainstream and is in countless TV commercials. I could waste the entirety of this seminar just talking about the rise and fall of various social services, percentage of market share, types of people who use each, etc. Instead I am going to breeze by some of those items at a high level, so I can spend more time giving you social marketing tips that will help your business.
  • First up we have social media which represents the tools we use for building followers, friendships, & contacts. Tools like twitter, facebook, linkedin, youtube, friendfeed, Buzz, foursquare, ning, to name only a fraction of the available services. Each have strengths and weaknesses and each need to be evaluated so we can put our time into the ones that will reap the largest ROI. I have both online and offline media tools represented because they are all just visibility tools.
  • Social networking is the day to day interaction we have with contacts built using the various social media tools/services, in other words the “social” part. It is no different then when you attend a party, that you might otherwise pass on, in order to touch base with clients or potential clients. Now some might also toss in social networks, but let’s not make things confusing. Each tool has the potential to reach a percentage of your ideal market segment, group, individuals, or demographic.
  • Social marketing is the subtle, or not so subtle, use of one or more online tool to promote your business to the network you have established. Again no different than reminding those people you meet at parties, “hey I build killer websites, you should have me do one for you”. Over simplified? Maybe, but the real reason we’re here is to learn how to put this all into motion. What we really want to do is use social media as a means of; winning new business, enhancing customer service, providing offers and notifications, press releases and general promotion, manage our brand and reputation, awareness of our industry, promoting knowledge experts, and keeping tabs on the competition.
  • Ok now that you know what the Social Three are, how do we apply it? Which social services should we use. Do we really have to participate in social media at all? If you have not been already, this will be the year you are inundated with people telling you to get into social media, and I will be among those asking you to take a look at it, but I want to explain some factors to consider before deciding where to put your money and efforts in 2010. I also want to show you a bit about how social media is affecting SEO and as importantly how it is not.  We are also going to discuss social media optimization (SMO). As we have heard from many clients, the chief concern is how do you get a return for the time invested.As I have been prone to repeat , this will be the year of talking to your audience in their preferred medium, that is to say those they pay attention to, not the ones you wish to participate in. In a down economy we are not afforded the opportunity to be steadfast in our ideals.
  • Social Media Optimization // What we really want to know is how to use social media as a means of; winning new business, enhancing customer service, providing offers and notifications, press releases and general promotion, manage our brand and reputation, awareness of our industry, promoting our knowledge experts, and keeping tabs on the competition.
  • Social Media Optimization // One of the common objections to participating in social networks for business use is privacy and mixing business with pleasure. In reality our information has been publically available for decades, albeit in a different format. It used to be on almost every street corner dangling at the ready for any stranger who took the time to peruse it.We used to do business with people we knew. They knew our kids, what we drove, our views, and sometimes when we where on vacation. A percentage of the market desires a move back to relationships with who we do business with.
  • Right now, you need to be going where the traffic is or more pointently, where you can be visible. And while being visible is great, if efforts are put into areas where there is no intent for action, ROI will be low. Just who or what do we want to be visible too? The obvious answer is people who would like to use our product or service. The not so obvious answer is where search bots frequent.
  • SMO // action 1: It is time to take some action. As I promised you are going to leave with things you can directly do. This presentation is filled with items you can go do, today, that can have a positive impact on your business. Let’s develop a unified elevator pitch for social profiles. Be specific about what you really do, who you really are as an organization. Each of the various social services will have a different length for the bio or information area. This means you need to first come up with a long and short version and tweak it for each individual service. Try to be consistent however as it should be the right message every time. It is also good to have a unified logo or picture you use across the various social services so friends from other services will know it is you. Now that of course is a very general statement and will not fit in all situations. Generally speaking you want to use photos for personal profiles and logos for businesses.
  • SMO // action 2: Use a service like namechk.com to go grab your brands social id’s. I think it is wise for both branding reasons, and for online marketing presence to grab them. If you have an intern, this would be a great task to set them out on. Which ones are important? Which ones don’t you want a competitor or squatter to have? While the backlink value for many is not high, the fact that search engines are constantly crawling these networks is worth noting. This is especially important while the crawl rate on your website is low. Posting links to some of these networks, like ning.com or mybloglog.com where the search engines already spend a significant amount of time, can lead to pages being indexed in under an hour and subsequently lead to radical improvement in new pages being indexed on your site.
  • This is where people normally suffer paralysis by analysis. I can hear the questions forming in your heads right now. How can we make this work for our organization? Won’t this take a huge chunk out of our day? The answer is not unlike any large project. We need to make plans, prioritize our goals, delegate responsibility to those who can do the job, optimize our efforts by using the right tools, and get organized. Although it can be very different for specific markets, by and large, we see internet activity run a normal cycle. People slowly ramp up in the morning, are very active during the lunch hour, then wind down till after supper. We can minimize our time commitment by first prioritizing when we post and interact. We can further maximize our time by using tools like tweetdeck or post once services to spread the news one time and have it appear on many services. Thought should be given to the message going out and the target service. This is at the root of social media activity and participation optimization.
  • One of the most common things I hear from companies for both their websites and their social efforts is that they have nothing to say, and no one would care anyway. We can get past that by remembering some simple suggestions. Be friendly and upbeat. Avoid issues that are hot buttons. Be helpful and listen first. Don’t be a comedian but be light hearted and engaging. We also encourage you to use RSS feeds and Google Alerts as additional ways to find good material you can comment on. It should go without saying, don’t copy other peoples articles. Instead, pull a snippet and summarize what that article means to your clients or business and include a link to the original article.
  • SMO // action 3: A sure fire way to lose followers or Facebook friends is to stuff your timeline with keywords or spammy words. Go ahead and include keywords, but do not treat them as a focus. First and foremost you want to sound like you are presenting information or participating in a conversation. Do use keywords and industry terms though so followers looking for information on the subject can find you, and so the search engines can include your posts in the real time search results.
  • The Difficult Truth, it's not about money it is about time, unless you don't have time, then you need to spend money. If you don't have the time, or someone on staff who does, you will need someone you can call to explain it.  Someone who will weed out fad from fact. Even if you engage us to help, we need you to show interest and participate in your marketing success. Let’s look at this like a good, better, and best scenario. This seminar was constructed so you would leave today with actionable items. Many of the day to day actions are best handled internally and can be done cost effectively. The tips I mention today can provide measurable impact on your marketing efforts. Knowing what your competition is doing allows you to extend efforts to the areas of highest return. And if all this seems too daunting, then it is time to call in reinforcements. 1.877.817.4442 // info@cirrusabs.com // http://www.cirrusabs.com
  • We at Cirrus ABS appreciate you taking the time to learn how to improve your internet marketing efforts. Please let us know how we can help you and if you liked this seminar please remember to sign up for our next event which will be on march 30th on NetCentered Marketing.
  • http://www.cirrusabs.com, http://www.twitter.com/cirrusabs, http://www.facebook.com/cirrusabs, http://www.youtube.com/user/cirrusabs, http://www.linkedin.com/compaines/cirrus-abs, by email: info@cirrusabs.com or by phone: 1.877.817.4442.
  • It would seem obvious, but many businesses simply don’t take advantage of the exposure they could have. We get busy just like you, and occasionally miss some opportunities. The key is to develop a structure that supports getting the word out to minimize those lost opportunities. Here we see two pictures added to my personal flickr photo sharing account. The first was uploaded on Feb 28th 2010, while second one has been there since May 6th 2009. How did the first one, which is arguably no more intriguing, earn so much traffic in one day? Because I told someone. Adding that picture to one social site, Stumbleupon, made people aware. It created a backlink to my picture and people followed that link.
  • SMO // bonas actions: Since we have mentioned it several times so far, and since most of the social services or social clients have a bit.ly tie in, I would suggest signing up for an account. This way you will have another way of checking traffic sources and volume. I know of well over 30 other url shortening service that are available to be used, and in fact a growing trend is for companies to create their own urlshorteners, but for our purposes bit.ly should do the trick.
  • SMO // bonus actions: Set up your Google Profile, tie in your various websites, social services, and create anchor text links in the about me section. You will also want to go through the process of verifying your name, which needs to be done through Google Knol. After you have your profile filled out and your name verified we optionally want to associate your Google profile with Google Buzz. Be aware though that as of right now, if you choose to cancel buzz it will close your Google Profile. Directly tying Twitter to Buzz is frowned upon because of the way Google pulls in tweets.While Google Buzz is still extremely new, it started life with a huge boost since it tied directly into to Gmail. Something that not everyone was crazy about. Either way it is already approaching the size of twitter in far less time. As with all the social services it really boils down to where you ideal client is spending time and what other perks come along for the ride.
  • SMO // bonus actions: Now lets shoot for some social visibility. This concepts takes content you post via your website, twitter, facebook, linkedin, delicious and posts it on other services where others are spending time and where the search engines are crawling. Each unique URL on each service is a page that Google could choose to serve up in a SERP (Search Engine Results Page).
  • SMO // bonus actions: Last but certainly not least lets go sign up for groups on the ning network and through our personal linkedin accounts. As you can see in this example we were able to promote our Fort Wayne Social Media Seminar on one of the groups we belong to on ning. This page was crawled within hours by google and ranked on page one for many terms within one day.
  • There are many tools we can use to automatically post for us on a schedule like hootsuite, or based on individual blog postings via twitterfeed and RSS feeds. These types of services must be weighed against potentially coming across as unauthentic. We can also use tools like selective tweets to post to both twitter and facebook while on the go or going the other way, facebook to twitter with “facebook to twitter” app.
  • SMO // bonus actions: Now use dandyid.org to store your social id’s in one spot. Not only does it have the most popular social media services but it also has a facebook application so you can display your social accounts on your facebook profile. You can even use the provided code to embed it on a website.

The "Social Three" Overview - Norris Networking The "Social Three" Overview - Norris Networking Presentation Transcript

  • An introduction to the “Social Three” // Kevin Mullett
    cirrusabs.comtwitter.com/cirrusabsfacebook.com/cirrusabsyoutube.com/user/cirrusabslinkedin.com/companies/cirrus-abs
  • An introduction to the “Social Three” // Kevin Mullett
    kevinmullett.comtwitter.com/kmullettfacebook.com/kevinmullettlinkedin.com/in/kevinmullettjust google “kevin mullett”
    director of product development
  • SMO // the “social three”
    social mediatake the social out of it and it is good old fashion media
    social networkingbusiness and personal networking, just online
    social marketingmarketing by any other name would spend as sweet
  • SMO // social media = tools
  • SMO // social networking = visibility
  • SMO // social marketing = application
  • SMO // visibility via preferred media
    preferred media not singular media
    specialty and niche social services
    the year of talking to your audiencewhere they are
  • SMO // for my business?
    how can social media help your business?
    visibility / brand awareness
    customer feedback (in real-time)
    traffic/backlinks (to pages or our site)
    to encourage page or site indexing
    likability factor (or not)
    “All things being equal, people want to do business with their friends. All things being not quite so equal, people STILL want to do business with their friends” – Jeffrey Gitomer
    promoting knowledge experts
  • SMO // but…my privacy!
    formerly found on street corners
    were you unlisted?
    who did we do business with 30 years ago?
  • SMO // where’s the intent?
    tv
    dm (direct mail)
    radio
    newspaper
    print (brochures/ads)
    email marketing
    social
    SEO
    search marketing
    tradeshows
    sponsorships (nascar etc.)
    yellow pages (not shown)
  • SMO // action 1
    develop your elevator pitch
    optimize your “what we do” paragraphthen adapt it to fit in various profile areas. (160 characters in twitter for example)
    photos for personal accounts, logos for businesses(generally speaking. in some instances you want to use photos)
  • SMO // action 2
    grab your brand
    mass id check with namechk.com
  • SMO // social activity optimization
    optimize your efforts
    schedule activity during peak times
    use tools to consolidate accounts
  • SMO // i’ve nothing to say & no one cares
    we hear it all the time. i don’t have anything to say & no one
    would care anyway. how do i attract followers / fans.
    friendly & upbeat
    avoid sensitive issues
    be helpful
    listen first
    engaging & funny
  • SMO // action 3
    posting tips
    use keywords & keyword phrases sparingly
    keywords should be relevant to subject
    avoid spammy wordsmake money, MLM, work from home, get rich…
    avoid hyperbole
    look informative
    appear conversational
  • SMO // good, better, best approach
    • good = know where your competition is, start there,start small, but start
    • better = watch alerts & filters, hashtags jump in when you can offer help
    • best = be an active & responsive participant with custom posts
    be willing to pay professionals
    for assistance & advice.
  • We'll Help You Master Internet Marketing
    These days it’s more important than ever for you to reach new prospects, satisfy customers, find new efficiencies, and grow your business. The Web's the way to do it. We can help. Call 1.877.817.4442
  • 1.877.817.4442
  • SMO // you have to tell someone
    the first picture was promoted, the second was
    not. six months of being found versus one day
    of being promoted.
  • SMO // bonus actions
    setup a bit.ly URL shortener account
    (i know of over 30 other url-shorteners, but bit.ly is trusted & widely used)
  • SMO // bonus actions
    setup google profiles for you & your businessgoogle.com/profiles
  • SMO // bonus actions
    article awareness, distributing RSS
    social visibility mybloglog.com
  • SMO // bonus actions
    network your brand
    join some groups on ning.com & linkedin.com
  • SMO // social activity optimization
    further optimize by
    delegating responsibility & automate
    monitor keywords & brands
  • SMO // bonus actions
    grab your brand
    mass id listing (with a facebook app) dandyid.org