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Client event november 2011   managed service
 

Client event november 2011 managed service

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  • The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.
  • The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.
  • The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.
  • The range of tasks and roles HR has to cover is extensive. Splitting them into Strategic, Operational and Transactional categories helps us determine the value of the time spent.It is true to say that the real value of HR is seen at the Strategic end. Although there is generally a huge amount of work carried out at the transactional end, this often tends to be below the radar. Most often it is the strategic input that presents the clear value to the management and leadership of the organisation.So, the clear issue is that HR spend vast amounts of their time down in the weeds, where their time and value is often unseen, and this value not always understood.Surround this with the technological requirements and the time and value that needs to be invested here and the picture soon builds to one where the work “down in the weeds” starts to take much of your time and effort.

Client event november 2011   managed service Client event november 2011 managed service Presentation Transcript

  • Managed ServicesSupporting HRGrant TaylorHead of Managed Services
  • Introduction- Organisations under pressure to cut costs & improve efficiencies- HR instrumental in this on 2 levels: - for HR themselves - assisting the rest of the business- HR need to make sure they are providing true value to their organisations
  • What do we mean by Managed Services?
  • THE HUMAN RESOURCES ENVIRONMENT transactional operational strategicTECHNOLOGY desired focus current focus
  • HR Strategy desired focus Manpower Staffing Planning Budgets strategicTHE HUMAN RESOURCES ENVIRONMENT Organisational Capability Retention Recruitment Tribunals operational The Issue Salary Review Monitor Process Staff Training Expense How to best use Absence Management HR’s Resources? Management transactional Salary Changes current focus Updates For Payroll Absence Management Capture Informing System Employee Information Others Housekeeping Changes TECHNOLOGY
  • HR Strategy your focus Manpower Staffing Planning Budgets strategicTHE HUMAN RESOURCES ENVIRONMENT Organisational Capability Retention Recruitment Tribunals operational Salary Review Monitor Process Staff Training Expense Absence Management Management transactional Salary Changes Updates For Payroll CIP focus Absence Management Capture Informing System Employee Information Others Housekeeping Changes TECHNOLOGY
  • HR Strategy your focus Manpower Staffing Planning Budgets strategicTHE HUMAN RESOURCES ENVIRONMENT Organisational Capability Retention Recruitment Tribunals operational Salary Review Monitor Process Staff Training Expense Absence Management Management transactional Salary Changes Updates For Payroll CIP focus Absence Management Capture Informing System Employee Information Others Housekeeping Changes TECHNOLOGY
  • Case study – KCOM Group- Communications Service provider- 2000 Employees- Complex business structure- 40 HR staff across the business
  • Managed Service for KCOM Group- Drivers for the managed service were: - Reduce manual admin to free up time for HR Advisors to add more value at an operational level - Improve cost efficiencies - Provide opportunity for HR advisors to enhance own personal development - Get more value out of Ciphr by using the experts at CIP #CiphrEvent
  • Something about Mary!- Mary was responsible for the regular HR MI reporting at KCOM- The majority of her time was spent creating, checking and distributing reports- CIP managed service worked with Mary to take on some of this responsibility- CIP now automatically distribute the less complex HR MI reports and help to create any new reports
  • Something about Mary!- Mary now able to add more value carrying out audits of the system, contributing to process improvements- which in turn: - adds more value to KCOM; and - enables Mary to utilise her knowledge and expertise
  • Other managed service tasks- Salary reviews- Bonus uploads- Importing of data- Notifications- Changes to Onboarding
  • Overall opinion“There was a little bit of pain to start, but we expected this duringthe testing phase. Generally, we are really pleased with the service.I have faith in the team’s availability and have built up arelationship over the years; also the team knows our business andsystem very well which helps.”Plans for the future?“Pass more transactional work over.An ongoing review of our transactional activities and what otherones we can pass over; it’s ongoing assessment and value cycle. Melanie Hitchin Group HR Services Manager
  • Examples of Managed Services tasks- Regular uploads or bulk changes of data into Ciphr- Regular exports of data to other systems in your business- Creation and distribution of all staff related communications- System maintenance processes (eg annual holiday rollover)- Setup of further information fields & custom data categories- Creation and maintenance of notifications- Branding changes to Ciphr Net- Organisation structure changes- Creation and distribution of required HR MI- Small configuration changes
  • Other Aspects of Managed Services- Dedicated HR Business Consultant- 2 Full HR Process and System Reviews- Unlimited training at Marlow- Regular Managed Service activity review
  • Benefits of Managed Services- Better use of HR Resources - Less time spent on low value transactional activity - Realigns focus on to high value strategic activity- We have the expertise that is available- More cost effective- HR focussed on what they need to be doing- Reduce costs – increased efficiencies
  • Any Questions?