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  • 1. User Experience for the acquired disabilitiesHCID2012 City University12 April 2012Caleb TangUX Consultant | FoolproofAccessibility Chair | UK UPA @calebtang
  • 2. People in the world currently living1 bil with a disability – 2011 WHO World report on disability
  • 3. Disability is realThey exist in different forms §  VisionThey can be visible or hidden §  HearingThey can be permanent, corrective or temporary §  MotorThey can be born, acquired or developmental §  Cognitive© 2012 Foolproof Limited 3
  • 4. Many people with disabilities do notconsider themselves disabled h"p://www.flickr.com/photos/djou/1265264550/  
  • 5. Medical vs. Social model of disability Medical Model Social Model© 2012 Foolproof Limited 5
  • 6. Many people with disabilities are not born disabled§  Disabilities can be acquired through injury, accident, illness or genetic inheritance§  Disabilities are not homogeneous, they: •  may not have the same condition, •  may not communicate the same way, •  may not use the same tools, •  may have different preference© 2012 Foolproof Limited 6
  • 7. Model of grief - Elisabeth Kübler-Ross “OK, I’ll get on with it” “This is not real” “OK, maybe this is “It’s not the end of the “its not that serious” temporary” world” “I’ll seek a second opinion” Stage 1: Denial Stage 5: Acceptance Stage 3: Bargaining Denial   Anger   Bargaining   Depression   Acceptance   “Why me?” “I’m doomed L” “This is not fair!!!” “I’m hopeless” Stage 2: Anger Stage 4: Depression© 2012 Foolproof Limited 7
  • 8. Sudden vs. Gradual change§  Sudden change •  Takes longer to learn •  Comparing to the mental model during the abled days •  Frustrated, angry, lack of patience, feeling hopeless etc§  Gradual change •  Unaware of the gradual development of disability •  Start preparing and learning new ways to live •  Trying to do as much as possible while they can •  Swing between “abled” and “disabled”© 2012 Foolproof Limited 8
  • 9. Born vs. Acquired disability learning model§  People who were born disabled may: •  Go through formal training and education Give  up  on  life   •  Be well connected with the community§  While people with an acquired disability may: •  Go through stages of grief •  Take a long time before they are ready to learn new ways to live Rely  on  others   •  Find learning challenging depending on age, motivation and personality Learn  to  be   independent  © 2012 Foolproof Limited 9
  • 10. What does that mean to UX?§  Disability is not homogeneous§  People with disabilities have emotions too§  Disabled is not what people with disability call themselves© 2012 Foolproof Limited 10
  • 11. Labelling: Accessibility or PreferencesAccessibility Preferences§  Not everyone with a disability §  Everyone has a preference considers themselves disabled §  You don’t have to be disabled to use§  They may not be aware or even accessibility features associate themselves with the §  Users are more likely to try out the features feature© 2012 Foolproof Limited 11
  • 12. Placement: Visible or hiddenVisible by default Hidden under accessibility page§  Users are more likely to use it if its §  Users have to find it readily available §  Users may not aware it exists§  It helps educate users that such §  It is technically accessible but not functionality exists usable§  People with no disabilities may find it suits their preference© 2012 Foolproof Limited 12
  • 13. Marketing: Primary or accessibility feature §  Siri is marketed as a primary feature but it is actually a tool developed for people with disabilities© 2012 Foolproof Limited 13
  • 14. BS8878: Step 7 - Degree of user experience§  What is BS8878? •  British standard to outline a framework for web accessibility when designing or commissioning web products. •  16 step process in creating accessible web products§  Step 7: Consider the degree of user-experience the web product will aim to provide •  Technically accessible •  Usable •  Satisfying or enjoyable© 2012 Foolproof Limited 14
  • 15. BS8878: Step 7 - Degree of user experience Technically   Usable   SaMsfying  or   accessible   enjoyable  © 2012 Foolproof Limited 15
  • 16. Blog: Personas – Inclusive requirements Start including disability experiences in your personas http://www.foolproof.co.uk/ personas-inclusive-requirements/© 2012 Foolproof Limited 16
  • 17. Questions?Thank you @calebtang