hcid2011 - Empathic Modelling, A Practical Workshop - Dr Simone Stumpf (HCID)Presentation Transcript
Empathic Modeling – a hands-on workshop Dr Simone Stumpf Lecturer, Centre for HCI Design City University London – Centre for HCI Design cityuni_hcid
Overview Why is Inclusive Design important? How to design to be inclusive? How to educate the designer? What is empathic modeling? Try it out! Round-table discussion
Why is Inclusive Design important?
Motivations Legal Equality Act 2010 Disability Discrimination Act 1995 Economic Estimated market of €30bn Usability Accessibility increases usability for all Demographic ~10% of population has registered disability Aging population Moral Everyone has the right to enjoy products and services
How to design to be inclusive? Think about accessibility and inclusive design early in the project Involve users and experts from the start Make sure designers and developers understand the special needs Design and implement to be accessible Evaluate, evaluate, evaluate!
How to educate the designer? Raising awareness Building empathy with user Understanding needs Personas adapted for inclusive design Providing solutions Guidelines and Best Practices (e.g. WCAG)
What is empathic modeling? A simulation of experience Designer puts themselves in position of disabled or impaired user using props and scenarios Great for awareness-raising and very quick-and-dirty evaluations of designs Gets you thinking but doesn’t remove need for user and expert involvement Difficult to simulate some impairments/disabilities Doesn’t take account of everyday experiences and adaptation
Hi-tech Examples Third Age suit (Loughborough) Restrictors located on the hands, elbow, neck, torso and knees (reduced joint mobility) Gloves (reduced tactile feedback) Spectacles (reduced acuity, increase glare sensitivity, a reduction in the sensitivity to blue wavelengths)
Lo-tech Examples Visual impairments Safety glasses Scarf/blindfolds Hearing impairments Earplugs White noise or other “noise” on headphones Decreased tactile sensitivity Surgical gloves Reduced joint mobility and pain Buttons taped to knuckles Beads on soles of feet
Try it out! Pair up - one of you will be a “guide” initially and the other person will wear the props. Later you will swap roles. The guide is responsible for the safety of the person wearing the props and to help you with putting on and taking off the props. The guide is also an observer and will be asked to describe what they noticed about the experience (it helps if the prop-wearer talks aloud). The prop-wearer should concentrate on challenges they faced with the task and their sensations and feelings.
Stations There are two “stations” with props and tasks. You have 10 minutes for each station (includes putting on and putting away props, and swapping roles half-way through) Dexterity station: Arthritis of hand Visual station: Cataracts
Think about the following as you are completing your tasks How are you affected? What do you find difficult? What is easy? How does it make you feel? What would make the tasks easier? Did you use adaptations to make it easier? How would the impairment affect the use of technology, e.g. using a mobile or using a computer (mouse, keyboard, display)?
Group Discussion What happened during the tasks? Briefly reflect on and describe your experience. How did your experience differ between being an observer and being the prop-wearer? What would you take away from this experience?