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Workforce Development and Training Resources

Workforce Development and Training Resources

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Business Services For Shrm Webinar 3 12 12 Business Services For Shrm Webinar 3 12 12 Presentation Transcript

  • presentsWorkforce Development & Training ResourcesBusiness Services for SHRM Webinar, March 29, 2012
  • Technical Information for Today’s Webinar• You will be connected to audio using your computers microphone and speakers (VoIP). A headset is recommended. Or, you may select Use Telephone after joining the Webinar.
 Toll: +1 (914) 339-0030
 Access Code: 607-919-822
 Audio PIN: Shown after joining the Webinar Webinar ID: 210-988-425• During the webinar, all callers will be muted. Please use the question panel to send any questions for the Q&A times provided throughout the webinar. Business Services for SHRM Webinar, March 29, 2012 2
  • Lehigh Valley Workforce Investment Board, Inc. and PA CareerLink® Lehigh Valley Workforce Development and Training Resources March 29, 2012Business Services for SHRM Webinar, March 29, 2012 3
  • Workforce Development and Training Resources Agenda1. LVWIB Overview and Industry Partnerships – Gina Kormanik, Lehigh Valley WIB1. Business Services and On-the-Job Training – Karen McAndrew-Bush, PA CareerLink® Lehigh Valley2. Youth Pipeline Development – Cindy Evans, Lehigh Valley WIB Business Services for SHRM Webinar, March 29, 2012 4
  • Vision Lehigh Valley has a world class competitive workforce MissionTo ensure an employer demand-driven world class workforce system aligned witheconomic development, education and the community focusing on targeted industryclusters. The goals are as follows:Goal #1: Analyze and identify those clusters with sustainable growth industries in the region as the primary workforce focus.Goal #2: Develop data driven innovative and cost effective workforce strategies that meet employer needs.Goal #3: Build key partnerships to align education, economic development and workforce development to meet employer needs.Goal #4: Restructure CareerLink® Operations to enhance employer and job seeker services to support family-sustaining employment opportunities.Goal #5: Maximize resource effectiveness at the federal, state, regional and local levels. Business Services for SHRM Webinar, March 29, 2012 5
  • The Changing Economy Landscape 30 Million Population Within 100 Miles 1 Day Drive to Reach 1/3 of U.S. and 1/2 of Canadian Consumers 11 Institutions of Higher Learning/more than 50,000 Students 2 Community Colleges  17 School Districts  3 Career and Technical Schools650,000 Population 327,000 Workforce 297,000 Employed 269,000 Jobs 15,300 Companies 35,000 CommutersEmployment Range # of Employers % of Total1,000+ Employees 18 0.1%500 to 999 31 0.2%250 to 499 77 0.5%100 to 249 328 2.2%50 to 99 595 4.1%20 to 49 1,440 9.8%10 to 19 1,882 12.9%5 to 9 2,936 20.1%Less Than 5 7,314 50.0%79% of population has high school, AA, BA, Graduate Degree $55,269 Median Household Income Business Services for SHRM Webinar, March 29, 2012 6
  • Where are Pennsylvanians Working Source: PA Department of Labor, Center for Workforce Information Analysis Business Services for SHRM Webinar, March 29, 2012 7
  • Lehigh Valley Model WORKFORCE DEVELOPMENT WORLD-CLASS COMPETITIVE WORKFORCE ECONOMIC EDUCATIONDEVELOPMENT Business Services for SHRM Webinar, March 29, 2012 8
  • Building RelationshipsPennsylvania Industry Clusters Lehigh Valley Industry Clusters Life Sciences Healthcare and Business Financial Services Life Sciences Education Diversified Manufacturing Advanced Materials and Including Supply Chain Diversified Manufacturing Building and Construction Financial Services, Agriculture and Food Production Business Services, IT Information and Communication Industry Energy and Green Logistics and Transportation Lumber and Wood Business Services for SHRM Webinar, March 29, 2012 9
  • Industry PartnershipsIndustry Partnerships bring together employers in the same industry cluster toaddress common workforce needs and provide training for incumbent workers. • Industry Partnerships build relationships with Business and Industry, Economic Development, Education and Community Based Organizations. • Employers connected to industry partnerships tell you where are the jobs, what are required skills, where are gaps. • IPs integrate with education and youth pipeline development DIVERSIFIED MANUFACTURING HEALTHCARE ENERGY Business Services for SHRM Webinar, March 29, 2012 10
  • Industry Partnerships Facts PENNSYLVANIA$112 million - Amount of State Industry Partnership Investment$116 million - Amount of Matching Contributions (In-Kind and Cash combined)39 - Industry Partnerships funded in 2011-2012105,000 - Number of workers trained to date LEHIGH VALLEYOver $5 million - Lehigh Valley Industry Partnership fundsOver 10,000 - Lehigh Valley workers trained Business Services for SHRM Webinar, March 29, 2012 11
  • Lehigh Valley Industry Partnerships Rules of Engagement:1. FACT: LVWIB integrated with PA CareerLink® Lehigh Valley. RULE: IP employers requesting training funds post jobs on CWDS.2. FACT: LVWIB integrated with youth pipeline development. RULE: IP employers requesting training funds must participate in youth pipeline development and other LVWIB activities. Business Services for SHRM Webinar, March 29, 2012 12
  • Diversified Manufacturing Industry Partnership EMPLOYERS EXAMPLES OF TRAININGB. Braun Medical, Inc. Manufacturing LeadershipCrayola Strategic PlanningAir Products New Business/MarketLoikits Industrial DevelopmentABEC Innovation in ManufacturingLutron Electronics, Inc. Process ImprovementWacker Chemical Advanced Industry-SpecificNestle Waters Regional Needs/Gap AnalysisCoca-Cola Bottling Supervisory TrainingFisher Clinical Services Career PathwaysPenske Leasing Succession PlanningKraft Foods Business Services for SHRM Webinar, March 29, 2012 13
  • Healthcare Employer Training• Lehigh Valley Health Network • Supervisory & Leadership• St. Luke’s University Health Skills Network • Customer Care• Sacred Heart Hospital • Technical Partner/Career• Good Shepherd Rehabilitation Matrix Program Network • Youth Pipeline Continuum• Health Network Laboratories • Team Effectiveness• Cetronia Ambulance • Advanced Level, Industry-• VNA of St. Luke’s Hospital & Specific Health Network • Regional Needs / Gap• Fellowship Community Analysis / Career Lattices• Moravian Hall Square• Family Answers• Phoebe Ministries Business Services for SHRM Webinar, March 29, 2012 14
  • Energy Employers Training• PPL Corporation • Management• UGI Utilities/UGI HVAC • Leadership• Met Ed/First Energy • BPI/RESNET• Hydac Corporation • Industry-Specific Training• Pencor Services Inc. Business Services for SHRM Webinar, March 29, 2012 15
  • Are you involved?Business Services for SHRM Webinar, March 29, 2012 16
  • Lehigh Valley Outlook TABLE OF CONTENTS Snapshot of the Economy …………............2 Preliminary Seasonally Adjusted Rate ......3 Job and Labor Market Overview ................3 Employment Trends………………………....6 Targeted Industry Clusters..........................7 Largest Lehigh Valley Employers...............9 High Demand Occupations.......................10 Jobs in the Lehigh Valley..........................11 New Hire Wages and Benefits..................12 Cutbacks and Plant Closings...................15www.careerlinklehighvalley.org Web Resources .........................................16 Business Services for SHRM Webinar, March 29, 2012 17
  • High Demand Occupations In Specific Career Clusters• Health Care Occupations• Hospitality, Food Service, and Retail Occupations• Transportation and Logistics• Semi-skilled Production Workers and Machine Operators• Skilled Crafts/Trades Workers• Customer Service and Inside Sales• Operations and Administrative Management• Engineering• Occupational Therapist• Phlebotomists• Physical Therapist• Industrial Maintenance Technicians• Precision Machining (CNC Programmers and Operators)• Machinists and Tool and Die Business Services for SHRM Webinar, March 29, 2012 18
  • Current and Projected Skill Gaps ● Reading, Writing and Math ● Locating Information ● Problem Solving and Identification ● Time Management ● Judgment/Decision Making ● Critical Thinking Management ● Technical Skills Business Services for SHRM Webinar, March 29, 2012 19
  • Newest Jobs• Chief Turnaround Officer • Advanced Dental Hygiene• Electro Neurodiagnostic Technologist Practitioners• Histotechnologist • Clinical Trial Assistants• Biomedical Photographer • Regulatory Compliance Assistance• Health Physicist • Forensic Technicians• Photonics Engineer • Trace Evidence Microscopists• Energy Engineer • Research Fishery Biologist• Nanotechnology Scientist • Protein Chemists• Financial Engineer • Cytogenetic Technicians• Decision Science Analyst • Air quality Analyst• Search Engine Optimization Specialist • Noise Analyst• Community Manager • Energy Policy Analysts• Corporate Blogger • Web Site Traffic Analyst• Restitution Specialist • Character Animator• Retinal Angiography • Global Business Credit Risk Analyst• Clinical Nurse Specialist • Trade Relations Coordinator• Radiology Practitioner Assistants • Software Localization Engineer Business Services for SHRM Webinar, March 29, 2012 20
  • www.paworkstats.state.pa.usBusiness Services for SHRM Webinar, March 29, 2012 21
  • Job and Labor Market Data• Occupational and Wage Data• Bureau of Labor Statistics Business Services for SHRM Webinar, March 29, 2012 22
  • QUESTIONS? Business Services for SHRM Webinar, March 29, 2012 23
  • Karen McAndrew-Bush Business Services for SHRM Webinar, March 29, 2012 24
  • PA CareerLink® Lehigh Valley Services for Employers Employment and Training • Statewide recruitment network • Assessments, screening, referral including Rapid Response • Consulting and referral services • Workforce training resources • Lehigh Valley Job Fair and company or industry specific job fairs Labor Market Information • The Outlook • Wage, salary and benefits information • Workforce demographics and worker availability Business and Community Resources Networks • Over 80 community and faith-based organizations • Greater Lehigh Valley Chamber of Commerce and Society for Human Resource Management • Local economic development agencies • Training and educational institutionsBusiness Services for SHRM Webinar, March 29, 2012 25
  • Business ServicesWe work with the economic development entitiesin the valley to retain companies and attract newcompanies by providing: - Job and Labor Market Information - Salary information - Assistance with recruiting by: ● Posting positions on the PA CareerLink www.pacareerlink.state.pa.us website ● Screening resumes ● Searching the PA CareerLink Database for candidates ● Holding Job Fairs, individual and/or annual Business Services for SHRM Webinar, March 29, 2012 26
  • www.careerlinklehighvalley.org Home Page Business Services for SHRM Webinar, March 29, 2012 27
  • www.careerlinklehighvalley.org Labor Market Data Business Services for SHRM Webinar, March 29, 2012 28
  • www.careerlinklehighvalley.org Occupational Wages Business Services for SHRM Webinar, March 29, 2012 29
  • www.careerlinklehighvalley.org Occupational Wages Business Services for SHRM Webinar, March 29, 2012 30
  • www.careerlinklehighvalley.org Occupational Wages Business Services for SHRM Webinar, March 29, 2012 31
  • www.careerlinklehighvalley.orgAffirmative Action Recruiting Resources Business Services for SHRM Webinar, March 29, 2012 32
  • www.careerlinklehighvalley.orgAffirmative Action Recruiting Resources Business Services for SHRM Webinar, March 29, 2012 33
  • www.lvprofessionals.orgLehigh Valley Professionals Business Services for SHRM Webinar, March 29, 2012 34
  • www.lvprofessionals.orgLehigh Valley Professionals Business Services for SHRM Webinar, March 29, 2012 35
  • PA Commonwealth Workforce Development System www.pacareerlink.state.pa.us Business Services for SHRM Webinar, March 29, 2012 36
  • www.pacareerlink.state.pa.us Business Services for SHRM Webinar, March 29, 2012 37
  • www.pacareerlink.state.pa.us Business Services for SHRM Webinar, March 29, 2012 38
  • www.pacareerlink.state.pa.us Business Services for SHRM Webinar, March 29, 2012 39
  • www.pacareerlink.state.pa.us Business Services for SHRM Webinar, March 29, 2012 40
  • www.pacareerlink.state.pa.us Business Services for SHRM Webinar, March 29, 2012 41
  • Job of the Day SHRM Webinar, March 29, 2012 42
  • Job of the Day SHRM Webinar, March 29, 2012 43
  • Employers On-the-Job Training (OJT) Fact Sheet Business Services for SHRM Webinar, March 29, 2012 44
  • OJT FACTS• The occupation offered must be in a high priority occupation within the following Lehigh Valley Targeted Industry Clusters approved by the Lehigh Valley Workforce Investment Board, Inc.: • Healthcare and Life Sciences • Diversified Manufacturing and Services (includes Supply Chain and Logistics) • Business and Professional Services • Information and Communication • Financial Services • Green and Energy Related Manufacturing and Services.• Position offered must be full time permanent, 35 hours or more, and pay $8.00/hour or more.• Funding of 50-90% is determined based on company size (number of employees the company employs at local site) and/or the skill gap of the new hire (depending on funding).• The employer worksite must be ADA compliant if business employs 15 or more employees locally. Business Services for SHRM Webinar, March 29, 2012 45
  • High Priority Occupations Business Services for SHRM Webinar, March 29, 2012 46
  • Employer ResourcesMarketing to Chamber Members Business Services for SHRM Webinar, March 29, 2012 47
  • Qualified Job Seekers for OJT Business Services for SHRM Webinar, March 29, 2012 48
  • Qualified Job Seekers for OJTBusiness Card Business Services for SHRM Webinar, March 29, 2012 49
  • Sample Training OutlineThe incumbent worker will be trained in the following areas involved in the successful performance ofthe duties and responsibilities of a Customer Service Representative:CUSTOMER SERVICE SUPPORT: The employee/trainee will be trained to place, track and logorders; handle inbound customer calls; make outbound follow-up calls as necessary; perform accountmaintenance (change address, history, new account set up); investigate and resolve invoicediscrepancies; initiate claim actions for damaged, misdirected, or lost shipments; generate salesquotations and revisions; produce and track Return Material Authorizations (RMAs); process and tracktrade-in equipment; place and track orders for Sales Representatives’ Sample Inventory Account; workwith external vendors to track orders and support customer service satisfaction; and work with otherdepartments to drive customer satisfaction. Training Time: 160 hoursSOFTWARE, REPORTS, AND CERTIFIED PROGRAMS: The employee/trainee will be trained in:the J D Edwards system; company products; soft skills (service with a smile), and cross-trained inMedical Products and Surgical Products. In addition, the employee/trainee will be trained to performthe collection and entry of field service reports and to ensure integrity of data provided prior to entry.This training will cover Financial Information Systems to be able to support financial programs. Training Time: 120 hoursINTERNAL DEPARTMENT SUPPORT: The employee/trainee will be trained to: act as a liaisonbetween customers, Sales Representatives, TAC, and FSEs; work with Healthcare Services to ensureGroup Purchasing Organization and Independent Healthcare Network pricing integrity is maintainedand adhered to; work with Inventory Operations to support inquires pertaining to loaner status, anddemo accounts . Training Time: 40 hoursNOMENCLATURE AND TERMINOLOGY: The employee/trainee will be trained in the nomenclatureand terminology of a our specialty product. Training Time: 40 hoursTOTAL TRAINING HOUR: 360 hours Business Services for SHRM Webinar, March 29, 2012 50
  • OJT Master Agreement with Lehigh Valley Workforce Investment Board, Inc.PURPOSEThe purpose of the Master Agreement is to provide for the occupational skill training of certainindividual(s) who are in the employ of the vendor and who have been certified as eligible and appropriateas described in the Private Industry Council of Lehigh Valley, Inc.’s Individual Employment Plans and/orService Strategies.AUTHORITYThis Master Agreement is executed pursuant to a resolution duly passed by the Board of Directors of LVWIBauthorizing it to enter such Master Agreement, and the following statutory, regulatory and policy provisions: A. The Workforce Investment Act of 1998 (WIA); B. The WIA implementing regulations; C. Personal Responsibility and Work Opportunity Reconciliation Act; D. The Lehigh Valley WIA Local Plan.TERMThe period of performance of this Master Agreement shall be from DATE 00, 2012 and shall continue untilsuch time as either party notifies the other of its intent to terminate the Master Agreement, with or withoutcause. The effective date of the termination shall be agreed to by both parties and communicated in writing.CONSIDERATIONIn consideration for the occupational skill training provided by the vendor to the participating employee(s) ofthe vendor, LVWIB shall pay the vendor amounts in accordance with the Skill Training Addendum attachedto and made part of this Master Agreement. Business Services for SHRM Webinar, March 29, 2012 51
  • Employer OJT Endorsement Business Services for SHRM Webinar, March 29, 2012 52
  • Employer OJT Endorsement Gary Bender, Chief Financial Officer of ABEC, Inc. indicated “The OJT programhas been great for ABEC. We have beenable to hire people with some transferableskills who would not have been hired dueto their lack of experience in the softwareused in the design and build environmentin the pharmaceutical industry. The OJTprogram has been a perfect solution” Business Services for SHRM Webinar, March 29, 2012 53
  • Employer OJT Endorsement Business Services for SHRM Webinar, March 29, 2012 54
  • Employer OJT EndorsementEric Schwartz, Chief Executive Officer ofWindkits LLC, a new company in theLehigh Valley, indicated: “By bringingqualified candidates to the interview table...you helped us shorten the time required toget key employees on the job. The OJTtraining reimbursement was very valuablenot only to help offset the cost during ourstart-up phase, but it really helped us keepon a training plan to make sure our skillmatrix was complete.” Business Services for SHRM Webinar, March 29, 2012 55
  • You Are In Good Company Business Services for SHRM Webinar, March 29, 2012 56
  • You Are In Good Company Business Services for SHRM Webinar, March 29, 2012 57
  • You Are In Good Company Business Services for SHRM Webinar, March 29, 2012 58
  • QUESTIONS? Business Services for SHRM Webinar, March 29, 2012 59
  • Cindy EvansBusiness Services for SHRM Webinar, March 29, 2012 60
  • Where? A HIGH SCHOOL STUDENT A HIGH SCHOOL TO COMMUNITY COLLEGE STUDENT TO COLLEGE Wow! Who? When? Continuing Education Career Choices YEA! Next Soft Skills Athletics Steps Service Clubs How to be Professional Career Clubs Clubs GlobalSoft Academics & Perspective Earning TechnicalSkills Study Abroad the Gold Higher Education Business Services for SHRM Webinar, March 29, 2012 61
  • MissionPennsylvania’s Mission Statement for Career Pathways: To create CareerPathways and Career Lattices in Pennsylvania’s targeted industry clustersthat provide industry-recognized credentials to the commonwealth’sworkers while meeting the needs of local employers.For the Career Pathways Technical Assistance project, the Department ofLabor & Industry will work with the Lehigh Valley Workforce InvestmentBoard, Inc. to ensure that dislocated, under-skilled, and/or underemployedadults in the Lehigh Valley area have access to remedial education, skillassessments, and curriculum that leads to industry-certified credentials inthe green energy trades. Business Services for SHRM Webinar, March 29, 2012 62
  • Sharing Expertise Career Pathways Arts and Humanities Health and Human ServicesBusiness and Communications Engineering and Technology Business Services for SHRM Webinar, March 29, 2012 63
  • Career awareness activities and interest Assessments [PA Academic Standards 13.1.11 A-F] Interviewing skills and preparation of Resumes, cover letters, briefs, job applications [PA Academic Standards 13.2.11 A-E] Interviews and workshops with human resource managers to discuss skills, interests, employer needs and expectations; soft skills exercises and more [PA Academic Standards 13.2.11 A-E and 13.3.11 A-G] Job shadowing opportunities at local Employers [PA Academic Standards 13.3.11 A] Career and Technical School, Community College and University Tours; Parent Workshop; Graduation Celebration [PA Academic Standards 13.4.11 B] Approved for Act 48 creditsBusiness Services for SHRM Webinar, March 29, 2012 64
  • 2006 Pinnacle Award Winner SHRM Webinar, March 29, 2012 65
  • Strategies for the Development of an Innovative Workforce SystemCAREERLINKING FUNDING JOB FAIRS NETWORKING ACADEMY HUMAN COMPANY INTERVIEWING RESUMES RESOURCE TOURS TOURS EXPERT Business Services for SHRM Webinar, March 29, 2012 66
  • Nestle Waters North America Lehigh Valley Health NetworkCoca Cola/Lehigh Valley Syrup Plant Good Shepherd Rehabilitation Network Business Services for SHRM Webinar, March 29, 2012 67
  • Business Services for SHRM Webinar, March 29, 2012 68
  • Business Services for SHRM Webinar, March 29, 2012 69
  • Strategies for the Development of an Innovative Workforce System Business Services for SHRM Webinar, March 29, 2012 70
  • YOU ARE INVITED LEHIGH VALLEY BUSINESS EDUCATION PARTNERSHIP SHOWCASES B. BRAUN EMPLOYEE-LED CAREER AWARENESS COURSEINVITED: Business and Industry Leaders, Superintendents, Educators and AdministratorsEVENT: Lehigh Valley Business/Education Partnership is holding an information session on October 18, 2011, at B. Braun’s Marcon Boulevard location. This event will showcase the successful career awareness course pilot program between Catasauqua High School and B. Braun Manufacturing that can be replicated in other area high schools.WHERE: B. Braun Medical, Inc. 901 Marcon Boulevard, Allentown, PA 18109WHEN: Tuesday, October 18, 2011; 8:30am-10:00am Business Services for SHRM Webinar, March 29, 2012 71
  • 45 Day Career Awareness CourseDays 1-5 Introduction, Employability Skills, Career PathwaysDays 6-7 Arts & Humanities Career PathwaysDays 8-9 B. Braun SpeakersDays 10-15 Attitude, Goal Setting, Preparation, Career DevelopmentDays 16-17 Business Career PathwayDays 18-19 B. Braun SpeakersDays 20-25 Teamwork, Collaboration, and Conflict ResolutionDays 26-27 Science & Technology Career PathwayDays 28-29 B. Braun SpeakersDays 30-35 Social NetworkingDays 36-37 Health & Human Services Career PathwayDays 38-39 B. Braun SpeakersDays 40-45 B. Braun Tour of Facility, Career Portfolio, Wrap Up Business Services for SHRM Webinar, March 29, 2012 72
  • Business Services for SHRM Webinar, March 29, 2012 73
  • Strategies for the Development of an Innovative Workforce System Business Services for SHRM Webinar, March 29, 2012 74
  • Work Site ExperienceBusiness Services for SHRM Webinar, March 29, 2012 75
  • SHRM Webinar, March 29, 2012 76
  • QUESTIONS? Business Services for SHRM Webinar, March 29, 2012 77
  • Business Services for SHRM Webinar, March 29, 2012 78
  • What’s Next for Workforce Development? • JobsFirst PA Initiative under PA Department of Labor and Industry: - Inter-agency partnerships - Keystone Works for rapid back-to-work employment - Comprehensive job matching tools SHRM Webinar, March 29, 2012 79
  • www.servicelocator.org Business Services for SHRM Webinar, March 29, 2012 80
  • Contact Gina Kormanik, Assistant Director Lehigh Valley Workforce Investment Board, Inc. Phone: 610-841-1006 Email: gkormanik@lvwib.orgKaren McAndrew-Bush, Business and Industry Relations Manager PA CareerLink® Lehigh Valley Phone: 610-841-1045 Email: kmcandrew-bush@careerlinklv.org Cindy Evans, Workforce Coordinator Lehigh Valley Workforce Investment Board, Inc. Phone: 610-841-1004 Email: cevans@lvwib.org Business Services for SHRM Webinar, March 29, 2012 81
  • Upcoming Events Join us on April 10th for our Monthly Breakfast Meeting Fee Disclosure Regulations to Impact Plan Sponsors in 2012Learn how to manage the U.S. Department of Labors fee disclosure requirements byunderstanding your responsibilities as a plan fiduciary. We will discuss how to helpminimize the potential impact to employers by reviewing how to properly benchmark aplans structure and cost Presenter: Julie Knight, Financial Advisor, and Michael Malz,CRPS, First Vice President, Morgan Stanley Smith BarneyTime: 8am BREAKFAST Meeting (Registration beginning at 7:30am)Location: Best Western, BethlehemCost: $25To register email shrmlv@ptd.net (by noon 4/9)HRCI Credit PendingSponsored by Unemployment Tax Advisory Service SHRM Webinar, March 29, 2012 82