It's Not Rocket Science, or is It? Large Scale Quality Engineering in Distance Learning Programs


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Conference presentation given at Sloan-C Conference in Orlando, November 11, 2011

ERAU-Worldwide presents its highly-centralized model of distance learning, delivering 200+ turnkey-style online courses, facilitated by 800+ instructors, to 36,000+ students across the globe. How do we ensure instructional quality is pervasive while innovating through emerging technologies and delivery mode diversification? What initiatives can smaller organizations take away and apply?

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  • PRODUCTION COORDINATOR (PC) This member of the production team coordinates and facilitates course production in primarily in partnership with the course developer. COURSE DEVELOPER (CD) This member of the production team is responsible for the content of online courses, serving as the subject matter expert, instructional designer (with the support of the PC), and lead course monitor. An CD is also responsible for teaching the first section of the course, at a minimum. INSTRUCTIONAL DESIGNER (ID) This member of the production team trains potential course developers to become competent in course design and provides instructional design assistance to current course developers upon request. Production coordinators may also submit requests for ID support from the instructional designer. ACADEMIC DEPARTMENT CHAIRS, EXECUTIVE DIRECTOR, OFFICE OF PROFESSIONAL PROGRAMS (OPE), ETC. These members of the production team identify new course developers and work with the Executive Director of IDD to determine the training, production, and teaching schedule for the CDs. These individuals also approve course planning documents and complete the academic reviews of the course as part of the last stage of the online course production process. EXECUTIVE DIRECTOR, INSTRUCTIONAL DESIGN AND DEVELOPMENT (IDD) This member of the production team schedule the production of all online courses and supervises the work of production coordinators and instructional designers. The Director is also responsible for managing faculty developer contracts. OPERATIONS MANAGER This member of the production team manages the front-end of Blackboard for Worldwide online courses, provides the production coordinator with technical support and helps with media production. MEDIA PRODUCTION Staff in this department create and insert graphics for online courses and are available for developing videos, animations, and other multimedia for use in courses. INFORMATION TECHNOLOGY This member of the production team creates course shells in Blackboard and manages the back-end operations associated with the learning management system. LEARNING MANAGEMENT SYSTEM (LMS) SUPPORT Staff members in this department are responsible for creating sections for courses, providing technical assistance to instructors, and managing update and revisions to live sections and builder templates. FACULTY CONTRACTS Staff in this department schedule courses and assign instructors. They also manage instructor teaching contracts and payment. FACULTY QUALITY MANAGEMENT Staff members in this department provide orientation and monitoring assistance to online course instructors. They also handle queries from students regarding instructor performance.
  • It's Not Rocket Science, or is It? Large Scale Quality Engineering in Distance Learning Programs

    1. 1. It's Not Rocket Science, or is It? Large Scale Quality Engineering in Distance Learning Programs November 11, 2011 - 10:40 a.m. - 12:00 p.m. Concurrent Session: 11 & 12 (combined) Room: Asia 4 Faculty and Professional Development & Support Presentation Site:  
    2. 2. <ul><ul><li>Introductions / Audience Interaction </li></ul></ul><ul><ul><li>Q & A / Wrap-Up </li></ul></ul>AGENDA <ul><ul><li>Large Scale </li></ul></ul><ul><li>Quality Engineering </li></ul>Large Scale Quality Engineering in Distance Learning
    3. 3. PRESENTERS <ul><li>Department of Online Instruction </li></ul><ul><ul><li>Dr. Rene Herron, Dean of Online Instruction </li></ul></ul><ul><ul><li>Kay Shomate, Faculty Quality Manager II </li></ul></ul><ul><ul><li>Kim Szathmary, Faculty Quality Manager II </li></ul></ul><ul><li>Instructional Design and Development </li></ul><ul><ul><li>Cinda Holsombach-Ebner, Production Coordinator II </li></ul></ul><ul><li>Guest Faculty Contributor </li></ul><ul><ul><li>Dr. Douglas Mikutel </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    4. 4. AUDIENCE INTERACTION <ul><li>Twitter Backchat Channel </li></ul><ul><ul><li>Use hashtag #erausloan2011 </li></ul></ul><ul><ul><li>Questions to be answered during Q&A </li></ul></ul><ul><li>Polls Everywhere Surveys </li></ul><ul><ul><li>When a poll is presented, t ext the survey code and your answer choice using the numbers given </li></ul></ul>Large Scale Quality Engineering in Distance Learning 10:50
    5. 5. Part I: Administration Large Scale Quality Engineering in Distance Learning
    6. 6. Polls Everywhere Survey Part I: Administration Large Scale Quality Engineering in Distance Learning
    7. 7. HISTORY OF ERAU <ul><li>Founding & Growth </li></ul><ul><ul><li>1925 founded in Cincinnati, Ohio </li></ul></ul><ul><ul><li>1965 moved to Daytona Beach </li></ul></ul><ul><ul><li>1970 gained University stature </li></ul></ul><ul><ul><li>Mid 70s opened Worldwide </li></ul></ul><ul><ul><li>teaching centers </li></ul></ul><ul><ul><li>1978 opened in Prescott, Az. </li></ul></ul><ul><ul><li>Distance Learning constant change between mid-70s and now </li></ul></ul><ul><ul><li>Best known for Aeronautical & Aerospace Engineering programs </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    8. 9. HISTORY OF WORLDWIDE <ul><li>Founding & Growth </li></ul><ul><ul><li>Teaching centers at military bases </li></ul></ul><ul><ul><li>Distance learning added shortly after </li></ul></ul><ul><ul><li>Online began 1994 – GR, 1999 – UG </li></ul></ul><ul><ul><li>EagleVision Classroom began  2007 </li></ul></ul><ul><ul><li>EagleVision Home began 2009 </li></ul></ul><ul><ul><li>Worldwide instructor pool 2,500 </li></ul></ul><ul><ul><li>Online instructor pool of 800+ </li></ul></ul><ul><li>  </li></ul>Large Scale Quality Engineering in Distance Learning
    9. 10. <ul><li>                                   Bachelor degrees </li></ul><ul><li>  </li></ul><ul><ul><li>Avia tion Business Administration           </li></ul></ul><ul><ul><li>Aviation Maintenance   </li></ul></ul><ul><ul><li>Professional Aeronautics                     </li></ul></ul><ul><ul><li>Engineering Science* </li></ul></ul><ul><ul><li>Fire Science                                          </li></ul></ul><ul><ul><li>Technical Management   </li></ul></ul><ul><ul><li>Technical Mangement - Logistics </li></ul></ul><ul><ul><li>Technical Mangement - Management of Information Systems                </li></ul></ul><ul><ul><li>Technical Mgmt. - Project Management  </li></ul></ul><ul><ul><li>Technical Mgmt. - Occupational Safety & Health   </li></ul></ul><ul><ul><li>Transportation </li></ul></ul><ul><li>*not offered online    </li></ul><ul><li>                                                                                                                                             </li></ul>ERAU - Worldwide Degree Programs Large Scale Quality Engineering in Distance Learning
    10. 11.                                     Ph.D. degree Aviation - joint program with ERAU - Daytona Beach   ERAU - Worldwide Degree Programs <ul><li>                                  Master degrees </li></ul><ul><li>  </li></ul><ul><ul><li>Aeronautical Science                            </li></ul></ul><ul><ul><li>Business Administration in Aviation  </li></ul></ul><ul><ul><li>Leadership                </li></ul></ul><ul><ul><li>Logistics & Supply Chain Management </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>Project Management         </li></ul></ul><ul><ul><li>Occupational Safety Management               </li></ul></ul><ul><ul><li>Systems Engineering* </li></ul></ul><ul><li>  *not offered online </li></ul><ul><li>                                                                                                                                                   </li></ul>Large Scale Quality Engineering in Distance Learning
    11. 12. More than 150 U.S. and international locations. Onground Campus Sites
    12. 15. Video Link:
    13. 16. WORLDWIDE FACULTY SENATE Large Scale Quality Engineering in Distance Learning 10:57
    14. 21. Actual & Projected Course Registrations: Regional Comparison (Academic Year to Date) Large Scale Quality Engineering in Distance Learning
    15. 22. ONLINE INSTRUCTION <ul><li>Overview </li></ul><ul><ul><li>12 UG terms, 132  turn-key UG courses </li></ul></ul><ul><ul><li>  5 GR terms, 97 turn-key GR courses </li></ul></ul><ul><ul><ul><li>academic departments & IDD </li></ul></ul></ul><ul><ul><li>800+ faculty cleared to teach online </li></ul></ul><ul><ul><ul><li>vetted - FCCA & DOI requirements </li></ul></ul></ul><ul><ul><ul><li>pre-term - ORNT002 & assigned QM </li></ul></ul></ul><ul><ul><li>280+  potential faculty in process </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    16. 23. ONLINE INSTRUCTION <ul><li>Overview </li></ul><ul><li>  July 2010 - June 2011 course breakdown </li></ul><ul><ul><ul><li>UG course totals: 669 </li></ul></ul></ul><ul><ul><ul><ul><li>UG sections offered: 1,571 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Student enrollments: 30,471 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Average student per section: 19 </li></ul></ul></ul></ul><ul><ul><ul><li>GR course totals: 346 </li></ul></ul></ul><ul><ul><ul><ul><li>GR sections offered: 650 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Student enrollments: 11,465 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Average student per section: 18 </li></ul></ul></ul></ul>Large Scale Quality Engineering in Distance Learning
    17. 25. Student Enrollments: Online Students only  (Academic Year to Date) Large Scale Quality Engineering in Distance Learning
    18. 27. Online courses are always taught on latest Bb platform & beta-testing new technology to assist with online learning    EagleVision courses are ground-breaking & featured in  Next Learning - Unwrapped by Dr. van Dam Courses built using the latest technology Large Scale Quality Engineering in Distance Learning
    19. 28. Public Relations Strategy
    20. 29. Month over month growth between 7-9% in Facebook fans and Twitter followers. 2011 Facebook: from January to May we have experienced a 131% increase in fans, with a 7% average increase in fans per month. We are averaging 172 interactions per month. 2011 Twitter:  from January to May of this year we have experienced a 152% increase in followers, with an 8% average increase in followers per month. We are averaging 122 interactions per month. Large Scale Quality Engineering in Distance Learning
    21. 30. Part I: Administration Takeaways <ul><ul><li>Worldwide spreadout </li></ul></ul><ul><ul><li>Buy-in from Faculty Senate </li></ul></ul><ul><ul><li>Technology spurs enrollments </li></ul></ul><ul><ul><li>Using cutting edge technology </li></ul></ul><ul><ul><li>Continually seeking new ways to improve courses for faculty and students </li></ul></ul>Large Scale Quality Engineering in Distance Learning 11:05
    22. 31. Part II: Course Design Large Scale Quality Engineering in Distance Learning
    23. 32. Polls Everywhere Survey Part II: Course Design Large Scale Quality Engineering in Distance Learning
    24. 33. Video link:
    25. 34. Course Awards <ul><li>Quality Matters </li></ul><ul><ul><li>WEAX 201, 79 out of 80 points (2007) </li></ul></ul><ul><ul><li>ENGL 221, 80 out of 80 points (2007) </li></ul></ul><ul><li>UCEA Distinguished College Course Awards  </li></ul><ul><ul><li>MGMT 412 (2008) </li></ul></ul><ul><ul><li>WEAX 201 (2009) </li></ul></ul><ul><li>Note: UCEA is now called UPCEA, University Professional and Continuing Education Association. </li></ul><ul><li>Bb Exemplary Course Awards  </li></ul><ul><ul><li>ENGL 221 (2008) </li></ul></ul><ul><ul><li>MBAA 514 (2011) </li></ul></ul><ul><ul><li>DAV 733 (2011) </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    26. 35. Course Production Team <ul><li>It takes numerous stakeholders and departments across the ERAU Worldwide system to ensure quality course development and efficient delivery. Members of this team include: </li></ul><ul><ul><li>Production Coordinator/Instructional Designer (PC) </li></ul></ul><ul><ul><li>Course Developer (CD) </li></ul></ul><ul><ul><li>Academic Department Chairs </li></ul></ul><ul><ul><li>Director, Instructional Design And Development (IDD) </li></ul></ul><ul><ul><li>Media Production </li></ul></ul><ul><ul><li>Information Technology </li></ul></ul><ul><ul><li>eLearning (LMS) Support </li></ul></ul><ul><ul><li>Faculty Contracts </li></ul></ul><ul><ul><li>Faculty Quality Management </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    27. 36. Gold Template <ul><li>In 2007, ERAU-Worldwide began converting all online courses into our &quot;Gold&quot; format, which was based upon using a standardized course template.... </li></ul>Large Scale Quality Engineering in Distance Learning
    28. 37. Course Entry Page:  Announcements Standardized Course Navigation Menu
    29. 38. Standardized Start Here Area
    30. 39. Standardized Module Menu
    31. 40. Standardized Module
    32. 41. Course Shell Management Large Scale Quality Engineering in Distance Learning
    33. 42. Large Scale Quality Engineering in Distance Learning Flash * *requires login
    34. 43. Creating quality in online courses is all about... Large Scale Quality Engineering in Distance Learning
    35. 44. Large Scale Quality Engineering in Distance Learning
    36. 45. Dr. Benjamin Bloom Educational Psychologist (1913-1999) Bloom's Taxonomy of Educational Objectives (1956) Large Scale Quality Engineering in Distance Learning
    37. 46. Bloom's Taxonomy Level Performance Action Verbs Creating assemble, build, collect, compose, construct, create, design, develop, devise, forecast, formulate, generate, imagine, manage, organize, plan, prepare, propose, recommend, set up, solve, write Evaluating appraise, argue, ascertain, assess, attach, choose, compare, convince, debate, decide, defend, draw conclusions from, estimate, evaluate, grade, gauge, infer, judge, predict, prove, rate, recommend, score, select, set priorities, support, value, evaluate Analyzing analyze, appraise, break down, calculate, categorize, compare, contrast, correlate, criticize, detect, diagnose, diagram, differentiate, discern, discriminate, distinguish, divide, examine, experiment, extrapolate, find, map out relationships, outline (in-depth), order, organize, question, rank, speculate, test, theorize, track (in-depth) Applying apply, choose, demonstrate, dramatize, employ, illustrate, implement, operate, practice, put into action, schedule, sketch, solve, use, write Understanding cite examples, classify, describe, determine, discuss, explain, explore, express, indicate, interpret, outline (simple), recognize, report, restate, review, select, summarize, track (simple), translate Remembering arrange, cite terms, define, duplicate, identify, label, list, locate, match, memorize, name, order, recall, recognize, relate, remember, repeat, reproduce, retrieve, state
    38. 47. Large Scale Quality Engineering in Distance Learning
    39. 48. Content Presentation Assignments/Assessments Media Individual Assignments ALE (Advanced Learning Environment) Study guide activities/chapter questions ERAU original interactive media Interactive practice activities Acquired interactive media Research PowerPoint files WebQuests PowerPoint files with embedded audio Writing Assignments Internet video/video podcasts Projects FD video/video podcasts Case studies/action research CD-ROMs/DVDs Analysis/problem solving Internet audio recordings/audio podcasts Service learning projects FD audio recordings/Audio podcasts Group Assignments Internet images/diagrams Team-building activities ERAU original images/diagrams Discussions Library resources Chats Textbooks Case studies/action research Textbook readings WebQuests Documents/Internet Resources Projects Internal - Bb-embedded PDF/Word/other documents Peer review of papers Internal - Bb-embedded HTML files (Web pages) Service learning projects External – Websites Assessments External – Publisher/Textbook Companion website Quizzes/Exams External - Journal articles with proper citations Projects External – Uploaded documents with citations Portfolio reviews 11:12
    40. 49. Gold Course Demos <ul><li>Undergraduate Course </li></ul><ul><ul><li>  ASCI 254 Aviation Legislation </li></ul></ul><ul><li>Graduate Course </li></ul><ul><ul><li>MGMT 672 Planning and Execution of Strategy </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    41. 50. Course Maintenance <ul><li>Sources of maintenance tasks include: </li></ul><ul><ul><li>Pilot course revisions </li></ul></ul><ul><ul><li>Textbook updates </li></ul></ul><ul><ul><li>Original > Silver > Gold template redevelopments </li></ul></ul><ul><ul><li>15 > 12 > 9 week term compressions </li></ul></ul><ul><ul><li>Feedback from students, instructors, Dept. of Online Instruction, eLearning (LMS) Support </li></ul></ul><ul><ul><li>Conversion for use in other programs, such as the new Singapore program </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    42. 51. Innovation in Course Design <ul><li>Technology </li></ul><ul><ul><li>Utilizing partner resources </li></ul></ul><ul><ul><li>Testing new technologies on a  small scale </li></ul></ul><ul><ul><li>Working with Blackboard to improve tools and functionality </li></ul></ul><ul><li>Andragogy </li></ul><ul><ul><li>Offering blendable delivery modalities </li></ul></ul><ul><ul><li>Providing regular opportunities for interaction </li></ul></ul><ul><ul><li>Encouraging students to share work experience </li></ul></ul><ul><ul><li>Including cross-cultural, international elements </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    43. 53. Worldwide Island Airport in Second Life...
    44. 54. Innovation in the Production Process <ul><li>Always improving our process using a variety of Web-based tools, including: </li></ul><ul><ul><li>Google Docs and Google Sites </li></ul></ul><ul><ul><li>Join Me, GoToMeeting, Skype, etc. </li></ul></ul><ul><ul><li>EagleVision Web Conferencing </li></ul></ul><ul><ul><li>PB Wiki, Wikispaces, etc. </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    45. 55. Departmental Coordination using Google Sites
    46. 56. Project Management using Google Sites
    47. 57. Shared Documentation using Google Docs
    48. 58. Large Scale Quality Engineering in Distance Learning Maintenance Coordination using PBWiki
    49. 59. Production Team Conferencing using EagleVision
    50. 60. Large Scale Quality Engineering in Distance Learning Production Team Conferencing using JoinMe  (and other free Web tools)
    51. 61. Part II: Course Design Takeaways <ul><ul><li>Use a template ; strive for a baseline of standardization. </li></ul></ul><ul><ul><li>Take time to plan ! It will help to ensure course quality, which is Priority #1. </li></ul></ul><ul><ul><li>Have a system of checks and balances - reviews at multiple stages in the course production process. </li></ul></ul><ul><ul><li>Provide for student and instructor feedback to encourage technical maintenance and subject matter accuracy. </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    52. 62. Part II: Course Design Takeaways <ul><ul><li>Participate in a Quality Matters or similar type program to improve course quality. </li></ul></ul><ul><ul><li>Trust, but verify : innovate technologically as tools prove themselves. </li></ul></ul><ul><ul><li>Focus on assessment and outcomes ; provide evidence that your online learning program is working! </li></ul></ul><ul><ul><li>While it really is a team effort, instructional designers and other production team members must really play a support role; we are here to serve the faculty and the students. </li></ul></ul>Large Scale Quality Engineering in Distance Learning 11:20
    53. 63. Part III: Instructor Professional Development Large Scale Quality Engineering in Distance Learning
    54. 64. Part III: Instructor Professional Development Polls Everywhere Survey Large Scale Quality Engineering in Distance Learning
    55. 65. Finding Online Instructors <ul><ul><li>Advertisements </li></ul></ul><ul><ul><li>Alumni </li></ul></ul><ul><ul><li>Current instructor referrals </li></ul></ul><ul><ul><li>Regional and residential instructors </li></ul></ul><ul><ul><li>Military and industry networking </li></ul></ul><ul><ul><li>Social media contacts </li></ul></ul><ul><ul><li>Personal networks </li></ul></ul><ul><li>Trend #1 – Teaching at multiple institutions </li></ul><ul><li>Trend #2 – Instructional service to returning or current military students </li></ul><ul><li>Assessing instructor credentials to teach online </li></ul>Survey: 100 Candidates 2010 –2011 / Arts and Sciences 52 - online teaching experience 29 - previous/current online student experience 26 - traditional instructors transitioning to online 9 - no online teaching or learning experience 9 - no adult learner teaching experience Large Scale Quality Engineering in Distance Learning
    56. 66. Faculty Development Course Series FACD 700, 701, 702 Offered through the Rothwell Center for Teaching and Learning Excellence Background: 2007 - Originated for Worldwide campus Instructors as an Online Teaching Certification – taught by Quality Managers 2010 – Franchised to the regional areas to serve the 150 global campus locations and two residential campuses – taught by regionally certified instructors 2011 – University-wide faculty requirement: to promote cross-utilization of instructional resources to support – Five Ways to Learn recruitment/marketing strategy Includes recertification tools Award: University Continuing Education Association (UCEA) – Program of Excellence –  Non-Credit Large Scale Quality Engineering in Distance Learning
    57. 67. FACD 700: Learn to Use Blackboard <ul><li>Course Model </li></ul><ul><ul><li>Basic navigation and Skills </li></ul></ul><ul><ul><li>Module design </li></ul></ul><ul><ul><li>Weekly format </li></ul></ul><ul><li>Blackboard Tools </li></ul><ul><ul><li>Announcements </li></ul></ul><ul><ul><li>Faculty profile </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Grade Center </li></ul></ul><ul><ul><li>Discussion Board </li></ul></ul><ul><ul><li>Course content </li></ul></ul><ul><li>Lab component – 700L </li></ul><ul><ul><li>Hands on instruction </li></ul></ul><ul><ul><li>Practice </li></ul></ul>
    58. 68. Learning & Constructing &quot;I figured it out. I was using the text box and not building the item within the folder.&quot; &quot;I corrected the profile and it is now available. The sample showed the &quot;no&quot; block selected, so I assumed we were not to actually make it. It is available now. Thank you!&quot; &quot;Thank you. Yes, I now see it in the future assignments (I hadn't read ahead didn't realize they were assignments. I thought I was just participating as part of the discussion board).&quot; Instructor Feedback from FACD 700 Large Scale Quality Engineering in Distance Learning
    59. 69. FACD 701: Best Practices for Online Teaching Designed by the Faculty Senate Orientation course for all Worldwide instructor (ground/online/blended) Ground campuses – used by regional campus locations for new hires/staff and Instructors; also complete FACD 700 to use some of the tools Course Tools: Announcements – weekly, updates, supplemental content, and summarized feedback Module content – includes multi-media resources, activities, and assignments Discussion Board forums - models student-to-student and student-to-Instructor interaction Grades – Pass/Fail Large Scale Quality Engineering in Distance Learning
    60. 70. <ul><ul><li>Peer Interaction </li></ul></ul><ul><ul><li>Teaching Strategies - Pedagogy vs. Andragogy </li></ul></ul><ul><ul><li>University Mission and Values </li></ul></ul><ul><ul><li>Administration of Instructional Policies </li></ul></ul>FACD 701 addresses: Identifying with Student Experiences and Expectations Discussion: I have always enjoyed classes where the professor was able to incorporate current events to the textbook/slides/readings.  The world of aviation is ever changing and in the news constantly.  For example, the airlines cancelled 11,000 flights this week due the hurricane/tropical storm.  As an aviation safety instructor this could play into almost any of my lectures.  For me, linking the relationship from theory to practical application has always been beneficial. Chip  I always loved professors that told stories about real world experiences and operations in major companies. I was always engaged and could not wait until the next course. I hope to bring some of that knowledge to my online classes by continuously challenging the student postings with real world examples vs the typical textbook answers. Janet  I agree with you Janet, I think it helps to use real world examples while instructing students. It helps them see that what they are learning happens in the real world and what they are learning can be used outside of a classroom. Simon Large Scale Quality Engineering in Distance Learning
    61. 71. FACD 701 addresses: Online educational theories in practice Chickering, A. W., & Gamson, Z. F. (1987). Seven principles for good practice in higher education. AAHE Bulletin, March, 3-7. Knowles, M. (1990). The adult learner: A neglected species. Houston: Gulf Publishing. Kirkpatrick, D. L. (1994). Evaluating training programs: The four levels. San Franscisco, CA: Berrett-Koehler. Student Comments: “ ...the 7 Principles were like MapQuest directions.” “ I have concluded, some student learning is orchestrated, some just happens, and learning by doing is how the majority of students learn.” Large Scale Quality Engineering in Distance Learning 11:27
    62. 72. Reflective Essays Instructional philosophy to online teaching obligations “ It is the instructor's responsibility to provide the students with the necessary knowledge and tools to not only solve problems but to help them build confidence and character in the process of learning. I believe it is vital in order to create critical thinkers that you be highly motivated and energetic in your teaching style and employ a variety of teaching methods to master the learning outcomes associated with the course subject matter. “ “ Undoubtedly there is a real need for relevancy as my students often already have a wealth of life experience. They must see a tie in, an overlap, and I must fuse concepts clearly to real-world career problems they may face. Students learn differently and I believe consistent use of various modes of presentation, as well as personal attention to each student is the key.” Reflections of learning experiences “ The Instructor training is applicable to the seasoned online professor or the individual who is new to online instruction. The course contributed greatly to the real-world platform of online engagement and students and professors must be on the same page throughout the course. I would suggest including several scenarios of classroom dispute situations with resolution tips and practice.“ “ Collaboration is a vital tool in the workplace and in the classroom. The online learning platform builds in the requirement to communicate with the instructor and classmates into the class. The activity to present assignments really gave me a lot of ideas and a starting point for me to think creatively. I found I was not alone in some of my experiences and felt safe to express my own thoughts. I also kept a journal with teaching tips for future reference.” from FACD 701 instructors
    63. 73. FACD 702: Collaborate Using Blackboard Tools Transference of activities – content, activities, and assignments designed for face-to-face transfers and works in online environments Best Practices – facilitation skills used in online, hybrid, or web-supported instruction Collaboration – group project, file exchange, blogs, and wikis New instructors experience an ERAU-Worldwide online course in their virtual students' shoes Large Scale Quality Engineering in Distance Learning
    64. 74. FACD 702 addresses: Best Practices <ul><li>Transforming the instructor's role </li></ul><ul><li>Creating the learning community </li></ul><ul><ul><li>Discussion Guide </li></ul></ul><ul><ul><li>Checklist </li></ul></ul><ul><ul><li>Writing Rubric </li></ul></ul><ul><li>Including online educational theories in practice: </li></ul><ul><li>Paloff, R. M., & Pratt, K. (2003). The virtual student. San Franscisco, CA: Jossey-Bass. </li></ul><ul><li>Gagne, R., et al. (2005). Principles of instructional design (5 th ed.). Belmont, CA: Wadsworth. </li></ul><ul><li>Sloan-C Pillars of Quality </li></ul>Instructor Comments Related to Gagne's Nine Events of Instruction “ connect the student to the course” “ model several examples with clear, concise objectives – good and bad” ” include media examples to stimulate and reinforce for learning recall” “ guide students to create relationships between past experiences and new knowledge” “ timely feedback is important to online students” “ relate current events to the topics to create greater retention; students relate to the material when there is an actual impact in our daily lives” Large Scale Quality Engineering in Distance Learning
    65. 75. Blogs and Wikis
    66. 81. Faculty Development <ul><li>Listen/learn sessions </li></ul><ul><li>Trainer-led overview of tools </li></ul><ul><li>Answers questions now </li></ul><ul><li>Handouts </li></ul><ul><li>Traditional classroom </li></ul><ul><li>Online, self-paced training of </li></ul><ul><li>tools </li></ul><ul><li>Helpdesk </li></ul><ul><li>General HR/Department session </li></ul><ul><li>Syllabus/Text </li></ul><ul><li>Department meeting </li></ul>
    67. 82. Innovation <ul><ul><li>Efficient </li></ul></ul><ul><ul><li>Effective </li></ul></ul><ul><ul><li>Affordable </li></ul></ul><ul><ul><li>Pervasive </li></ul></ul><ul><ul><li>Sustainable </li></ul></ul><ul><ul><li>Qualified </li></ul></ul><ul><ul><li>Quality </li></ul></ul>Model the assessment of objectives and interactive feedback systems Reinforce the professional appearance of the course design template Promote practice with the LMS (Blackboard) tools
    68. 83. Part III: Instructor PD Takeaways <ul><ul><li>Easy administration  </li></ul></ul><ul><ul><li>Instructor led </li></ul></ul><ul><ul><li>Template design </li></ul></ul><ul><ul><li>Quality controlled  </li></ul></ul><ul><ul><li>Hands-on interview </li></ul></ul><ul><ul><li>Correct misconceptions about teaching online </li></ul></ul><ul><ul><li>Course tools practice </li></ul></ul><ul><ul><li>Experience student side </li></ul></ul>Large Scale Quality Engineering in Distance Learning 11:35
    69. 84. Part IV: Course Delivery Worldwide Online Faculty Organization Course Assignment/ Prep/ Orientation Online Instruction Policies Monitoring/Advising/ Coaching/Support Innovation Takeaways Large Scale Quality Engineering in Distance Learning
    70. 85. Part IV: Course Delivery Polls Everywhere Survey Large Scale Quality Engineering in Distance Learning
    71. 86. Worldwide Online Organization
    72. 87. Online Instructor Contracts
    73. 88. New Instructor Orientation Course Refreshes skill set after lag time between FACD and teaching…
    74. 89. Orientation course modules are built within a regular course shell to reinforce use of Blackboard features and navigation <ul><ul><li>Orientation to the Department </li></ul></ul><ul><ul><li>Introduction to Quality Managers </li></ul></ul><ul><ul><li>Preparing to Teach Online </li></ul></ul><ul><ul><li>Attendance requirements </li></ul></ul><ul><ul><li>Administrative tasks before, </li></ul></ul><ul><li>        during, and after the term </li></ul><ul><ul><li>Info on SafeAssign, Plagiarism, </li></ul></ul><ul><li>        Conflict Resolution </li></ul>Large Scale Quality Engineering in Distance Learning
    75. 90. Department-specific Quality Managers (QM) follow up with  new Instructors after Orientation Course is complete <ul><ul><li>Q&A session after Orientation Course completion </li></ul></ul><ul><li>  </li></ul><ul><ul><li>Ensure the new instructor's first course is set </li></ul></ul><ul><li>      up properly according to the Instructor Checklist </li></ul><ul><ul><li>Course review just after midpoint of the term </li></ul></ul><ul><li>      to ensure compliance with instructional policies </li></ul>Large Scale Quality Engineering in Distance Learning
    76. 91. More about Quality Managers (QM) <ul><ul><li>Familiar with courses in their departments, though not necessarily qualified to teach all </li></ul></ul><ul><ul><li>Monitor all instructors during the active term </li></ul></ul><ul><ul><li>Review each instructor during the term, provide feedback always, and coaching if necessary </li></ul></ul><ul><ul><li>Advise instructors on assorted matters, including plagiarism, conflict resolution, miscellaneous issues </li></ul></ul><ul><ul><li>Refer technical issues to eLearning (LMS) Support </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    77. 92. Instructor Resources in the Bb Organization
    78. 93. Instructor Resources: QM Contact Info / Departmental Publications
    79. 94. Additional Resources: Plagiarism
    80. 95. Student/Instructor Conflict Resources
    81. 96. Online Instruction Policies 11:42
    82. 97. Expectations & Obligations Memo
    83. 98. Instructor Checklist
    84. 99. <ul><li>Online Faculty Manual </li></ul><ul><ul><li>Provides Answers to FAQs 24/7 </li></ul></ul><ul><ul><li>Administrative Info </li></ul></ul><ul><ul><li>Blackboard Operations </li></ul></ul><ul><ul><li>Exams </li></ul></ul><ul><ul><li>Course Tools </li></ul></ul><ul><ul><li>Grade Center Ops </li></ul></ul><ul><ul><li>Posting Final Grades </li></ul></ul><ul><ul><li>Feedback </li></ul></ul><ul><ul><li>Contact Info </li></ul></ul><ul><ul><li>Maintained by Quality Managers    in Conjunction with    eLearning Support </li></ul></ul>
    85. 100. <ul><li>Online Faculty Evaluations </li></ul><ul><ul><li>Instructor performance is evaluated each term by assigned Quality Manager </li></ul></ul><ul><ul><li>Personalized feedback in addition to standardized performance criteria </li></ul></ul><ul><ul><li>Evaluation Criteria are linked to Expectations & Obligations document and Instructor Contract </li></ul></ul><ul><ul><li>Poor reviews can lead to contract restrictions, or removal of faculty member </li></ul></ul>Monitoring, Advising,  Coaching, & Support
    86. 101. Worldwide Online Query Form <ul><ul><li>Purpose: Relay student needs or complaints </li></ul></ul><ul><ul><li>All Queries addressed by QMs within 48 hours </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    87. 102. We also provide support to the instructor in the event of academic integrity violations, including plagiarism and cheating. Plagiarism tools are embedded in the course.
    88. 103. <ul><li>  </li></ul><ul><li>Guide to Ethical Writing </li></ul><ul><li>addresses: </li></ul><ul><ul><li>Plagiarism of ideas </li></ul></ul><ul><ul><li>Acknowledging sources </li></ul></ul><ul><ul><li>Paraphrasing </li></ul></ul><ul><ul><li>What is common knowledge? </li></ul></ul><ul><ul><li>Self plagiarism </li></ul></ul><ul><ul><li>Copyright law </li></ul></ul><ul><ul><li>Lesser crimes </li></ul></ul><ul><ul><li>Authorship in faculty-student collaborations </li></ul></ul><ul><ul><li>Conflicts of interest </li></ul></ul><ul><li>  </li></ul>
    89. 104. Innovation in Course Delivery <ul><li>ERAU Worldwide's Department of Online Instruction has set a very high standard for course delivery: </li></ul><ul><ul><li>Quality Managers make themselves available  as needed to support our online faculty. </li></ul></ul><ul><ul><li>We treat our faculty members the way we expect them to treat their students. </li></ul></ul><ul><ul><li>We’re always on the lookout for new ways to make contact between instructor and student both EASY and PERSONALIZED. </li></ul></ul>Large Scale Quality Engineering in Distance Learning
    90. 105. Newest Innovation… EagleVision Virtual Office
    91. 106. Part IV: Course Delivery EagleVision Faculty Demonstration Large Scale Quality Engineering in Distance Learning
    92. 107. Part IV: Course Delivery Takeaways <ul><ul><li>Institute one-stop shopping for as many instructor needs as possible; keep all faculty abreast of current happenings, even when they’re not teaching </li></ul></ul><ul><ul><li>Automate when possible – save time on repetitive tasks; examples </li></ul></ul><ul><ul><ul><li>Online Instructor Contracts </li></ul></ul></ul><ul><ul><ul><li>Self-Service Orientation </li></ul></ul></ul><ul><ul><li>Clarify expectations and obligations of faculty </li></ul></ul><ul><ul><li>Improve instructor performance with coaching , support , and regular evaluations , followed up with constructive feedback </li></ul></ul><ul><ul><li>Stay abreast of emerging technologies to improve the instructor-to-student link </li></ul></ul>10:50 11:50
    93. 108. Summary of Takeaways Large Scale Quality Engineering in Distance Learning
    94. 109. QUESTIONS & ANSWERS Thank you! Dr. Rene Herron – [email_address] Cinda Holsombach-Ebner – [email_address] Kay Shomate – [email_address] Kim Szathmary – [email_address] WRAP-UP Large Scale Quality Engineering in Distance Learning