Changing Face of Libraries


Published on

Presentation delivered by Ayub Khan (Warwickshire Libraries) at CILIP West Midlands Branch Members’ Day. The event was held on Wednesday 28 January 2009 at the Lanchester Library, Coventry University.

Published in: Career, Business
1 Like
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Changing Face of Libraries

    1. 1. <ul><li>Changing Face of libraries </li></ul>Ayub Khan Head of Warwickshire Libraries (Strategy) 28th Jan 2009 West Midlands Branch – Members’ Day & AGM
    2. 2. Social Inclusion <ul><li>Why Social Inclusion ? </li></ul><ul><li>Social inclusion in context </li></ul><ul><li>Libraries for All </li></ul><ul><li>Challenges for Libraries </li></ul><ul><li>Example – Migrant workers </li></ul>
    3. 3. The World Today…. <ul><li>57 Asians </li></ul><ul><li>21 Europeans </li></ul><ul><li>14 from the Western hemisphere, both north and south </li></ul><ul><li>8 Africans </li></ul><ul><li>52 would be female </li></ul><ul><li>48 would be male </li></ul><ul><li>70 would be non-white </li></ul><ul><li>30 would be white </li></ul><ul><li>70 would be non-Christian </li></ul><ul><li>30 would be Christian </li></ul><ul><li>89 would be heterosexual </li></ul><ul><li>11 would be homosexual </li></ul><ul><li>6 people would possess 59% of the entire world's wealth </li></ul><ul><li>and all six would come from the United States </li></ul><ul><li>80 would live in substandard housing </li></ul><ul><li>70 would be unable to read </li></ul><ul><li>50 would suffer from malnutrition </li></ul><ul><li>1 would be near death, 1 would be near birth </li></ul><ul><li>1 (yes, only 1) would have a college education </li></ul><ul><li>1 would own a computer </li></ul>
    4. 4. Even the Most… <ul><li>&quot;Even the most misfitting child </li></ul><ul><li>Who’s chanced upon the library’s worth </li></ul><ul><li>Sits with the genius of the earth </li></ul><ul><li>And turns the key to the whole world&quot;. </li></ul><ul><li>Ted Huges - Poet </li></ul>
    5. 5. Key Facts – Diversity <ul><li>BME </li></ul><ul><li>Disability </li></ul><ul><li>Older people </li></ul><ul><li>Gender </li></ul><ul><li>Religion & belief </li></ul><ul><li>Sexuality </li></ul>
    6. 6. Skills & Economy <ul><li>Today, the British economy has just 9 million highly skilled jobs. </li></ul><ul><li>By 2020 it will need 14 million highly skilled workers </li></ul><ul><li>And of the 3.4 million unskilled jobs today, we will need only 600,000 by 2020 </li></ul>HM Treasury, UK 2006
    7. 7. It’s probably one of the best anti-poverty, anti-deprivation, anti-crime, anti-vandalism policies. Prime Minister, The Right Honourable, Gordon Brown National Year of Reading event, January 2008 The message…..Reading
    8. 8. Why Social Inclusion? <ul><ul><li>Public libraries are local, highly respected institutions, 60% of the population of England are Library members (3,600 access points). Changing population..decline use </li></ul></ul><ul><ul><li>Public Library and Museums Act 1964 </li></ul></ul><ul><ul><li>Review of Annual Library Plans concluded “Social inclusion was scored poorly” </li></ul></ul><ul><ul><li>DCMS Policy Action Team Social Inclusion </li></ul></ul><ul><ul><li>Cabinet Office Social Inclusion Unit </li></ul></ul>Top of Governments agenda
    9. 9. Business Sense : Diversity <ul><li>Changing Population / needs </li></ul><ul><li>Ageing Workforce (new employees from a broad a pool as possible) </li></ul><ul><li>Increase employee retention and satisfaction </li></ul><ul><li>Knowledge and Understanding in the organisation </li></ul><ul><li>Helps avoid claims of unlawful discrimination </li></ul><ul><li>Legislation </li></ul><ul><li>Skills & talent </li></ul>
    10. 10. The Law <ul><li>Equal Pay Act (1970) </li></ul><ul><li>Sex discrimination Act (1975) </li></ul><ul><li>Race relations Act (1976) </li></ul><ul><li>Disability discrimination Act (1995) </li></ul><ul><li>Human Rights Act (1998) </li></ul><ul><li>Disability Rights Commission Act (1999) </li></ul><ul><li>Race Relations Amendment Act (2000) </li></ul><ul><li>Employment Equality (religion or belief) </li></ul><ul><li>Employment Equality (sexual orientation) </li></ul><ul><li>Age discrimination – EU due 2006 </li></ul>
    11. 11. Social exclusion or inclusion? <ul><li>Definition </li></ul>A short-hand label for what can happen when individuals or areas suffer from a combination of linked problems such as unemployment, poor skills, low income, poor housing, high crime environments, bad health and family breakdown.&quot;
    12. 12. Context <ul><li>Social Exclusion linked to problems with : </li></ul><ul><li>Poor educational achievement </li></ul><ul><li>Poor employment prospects </li></ul><ul><li>Poor Health and mobility </li></ul><ul><li>Bad housing </li></ul>
    13. 13. Groups such as… <ul><li>Prisoners </li></ul><ul><li>Black & Minority ethnic Groups </li></ul><ul><li>Refugees & asylum seekers </li></ul><ul><li>Travellers </li></ul><ul><li>(Children in Care) </li></ul><ul><li>Basic Skills/ESL </li></ul><ul><li>People with disabilities </li></ul><ul><li>Elderly </li></ul><ul><li>Unemployed </li></ul><ul><li>(Children & Young People) </li></ul><ul><li>Rural Isolation </li></ul><ul><li>Gay and Lesbians </li></ul><ul><li>People with Mental Health </li></ul>
    14. 14. New Perspective <ul><li>Not just black and white </li></ul><ul><li>Refugees – including European </li></ul><ul><li>Mixed race (single biggest group) </li></ul><ul><li>Religion & Culture </li></ul>
    15. 15. Libraries for All: Social Inclusion in Public Libraries Policy Guidance for Local Authorities in England OCTOBER 1999 Department for Culture, Media and Sport Libraries for All : Social Inclusion in Public Libraries
    16. 16. Barriers to keeping people away <ul><li>Institutional e.g opening hours, staff attitude, rules and regulations, charges, book stock policy, facilities e.g disabled access access </li></ul><ul><li>Personal and Social e.g lack of basic skills (reading, writing), low income and poverty, lack of permanent address </li></ul>
    17. 17. Barriers to keeping people away <ul><li>Perceptions and awareness e.g people who are educationally disadvantaged, people who don’t think libraries are relevant to their lives or needs, lack of knowledge of facilities and services, or how to use them </li></ul><ul><li>Environmental e.g difficult access to building, poor transport links, institutional nature of building </li></ul>
    18. 18. Libraries should: <ul><li>Make services mainstream </li></ul><ul><li>Consult groups </li></ul><ul><li>Develop new services </li></ul><ul><li>Co-locate with others services </li></ul><ul><li>Provide free ICT access </li></ul><ul><li>Improve opening hours to meet needs </li></ul><ul><li>Locate libraries where there is a demand </li></ul><ul><li>Work in partnership with others </li></ul>
    19. 19. Achieving Social Inclusion <ul><li>Identify those socially excluded </li></ul><ul><li>Reviewing current practice </li></ul><ul><li>Set objectives and priorities </li></ul><ul><li>Develop & train staff </li></ul><ul><li>Implement action plans </li></ul><ul><li>Marketing & promotions </li></ul><ul><li>Evaluate & review services </li></ul>
    20. 20. About the County
    21. 21. Warwickshire has a rich heritage and is the home of many famous people, places and historical events About the County
    22. 22. Warwickshire has over half a million people Households and people are projected to rise faster than the national average The County has large numbers of people over 85 About the County
    23. 23. There are no cities in Warwickshire but there are eight settlements with more than 10,000 people Atherstone Bedworth Kenilworth Royal Leamington Spa Nuneaton Rugby Stratford-upon-Avon Warwick About the County
    24. 24. Most settlements are villages with less than 10,000 people About the County
    25. 25. Warwickshire is one of the fastest growing regions in the UK with many national and international companies About the County
    26. 26. Warwickshire has numerous attractions and the visitor economy exceeds £600 million per year Source: UKTS/IPS About the County
    27. 27. and Library Services in Warwickshire Migrant Workers
    28. 28. “ What are the future challenges?” migrant workers?” “ What do we know about library services?” “ How do migrant workers interact with Migrant Workers
    29. 29. What do we know about Migrant workers?
    30. 30. What do we know about migrant workers? The number of migrant workers in the West Midlands has increased since 2002 when people from the A8 Accession countries were granted access to the UK labour market Rates of Increase
    31. 31. Rates of Increase From 23,400 in 2003 National Insurance registrations of overseas nationals have almost doubled in the past four years: to 48,000 in 2007 (a similar rate of increase to the UK average) What do we know about migrant workers?
    32. 32. Economic motives for coming to the UK predominate amongst migrants in the West Midlands Migrant Worker Survey Economic Incentives (Conducted by Advantage West Midlands and the LSC) What do we know about migrant workers?
    33. 33. Migrant workers are disproportionately clustered in low-wage sectors and occupations Low Pay Conditions What do we know about migrant workers?
    34. 34. Three-quarters of people in the West Midlands Migrant Worker Survey had not brought family members to the UK and few planned to do so in future. Single What do we know about migrant workers?
    35. 35. In general there are around 3 males to every 2 females. Gender Bias What do we know about migrant workers?
    36. 36. 40% are aged under 25 years Young People Migrant workers are predominantly young: and a further 40% are aged 25-34 years What do we know about migrant workers?
    37. 37. Poles account for the largest single national group of labour migrants in the West Midlands, followed by Indians. Polska? What do we know about migrant workers?
    38. 38. Three largest overseas nationalities registering for a National Insurance Number (NINo) in 2006/07 Warwickshire’s Workers What do we know about migrant workers? 6.3 3020 Pakistan 8.6 4130 India 38.8 18630 Poland 48030 West Midlands 3.8 50 Portugal 10.8 140 Slovakia 52.3 680 Poland 1300 Rugby 4.3 50 Germany 8.7 100 India 33.0 380 Poland 1150 Warwick 10.9 230 India 13.7 290 Slovakia 57.5 730 Poland 1270 Stratford-on-Avon 11.9 70 Nepal 11.9 70 India 47.5 280 Poland 590 Nuneaton & Bedworth 5.3 10 South Africa 10.5 20 India 52.6 100 Poland 190 North Warwickshire % Nos. 3 rd Largest % Nos. 2 nd Largest % Nos. Largest Total District
    39. 39. Warwickshire’s economic landscape is conducive to the settlement of migrant workers and the County has ‘migrant-dense’ industries Warwickshire’s Economy What are the future challenges?
    40. 40. Warwickshire’s Economy The Northern half of Warwickshire has traditionally been dominated by manufacturing industries and the Southern half is largely agricultural What are the future challenges?
    41. 41. The median duration of stay for the migrant workers surveyed was 17 months Short Stay What do we know about migrant workers?
    42. 42. Migrant workers from the New Commonwealth are amongst the most likely to contemplate permanent settlement Citizenship What do we know about migrant workers?
    43. 43. ..interact with library services? How do migrant workers..
    44. 44. Our Libraries hold events and promotions relating to the root culture of migrant workers. Home Comforts Libraries and Migrant Workers Like this Polish evening at Nuneaton Library
    45. 45. Our Libraries provide a nurturing environment where migrant workers can network and integrate with local people Shared Spaces Libraries and Migrant Workers
    46. 46. Our Libraries help migrant workers to find their feet with access to impartial advice and practical information. Survival Skills Libraries and Migrant Workers
    47. 47. We have memberships forms and leaflets in 12 different languages Information in Other Languages Libraries and Migrant Workers
    48. 48. We have a wide range of books, newspapers and magazines in other languages (including fiction, non-fiction, children’s and large print) Products in Other Languages Libraries and Migrant Workers
    49. 49. Launch of collections
    50. 50. We provide collections of materials to support the ESOL scheme across the County ESOL and Dual Language Books Libraries and Migrant Workers
    51. 51. Customer Service Helpful staff with local knowledge Libraries and Migrant Workers
    52. 52. We provide help desks with information professionals who can refer migrant workers to useful organisations Information Professionals Libraries and Migrant Workers
    53. 53. We know from experience that our People’s Network computers are a vital means of communication for migrant workers People’s Network Computers Libraries and Migrant Workers
    54. 54. Work and Housing Our computers are used by migrant workers to find accommodation and jobs. Libraries and Migrant Workers
    55. 55. CVs and Printers Migrant workers can get help with writing CVs They also rely on our printers and fax machines Libraries and Migrant Workers
    56. 56. Personal Well Being Our computers are used by migrant workers to keep in touch with friends and family back home Libraries and Migrant Workers
    57. 57. Community Information Warwickshire Library & Information Service pioneered the Community Information Database Putting migrant workers in touch with local groups and organisations Libraries and Migrant Workers
    58. 58. Our Library website provides links to trusted organisations and services Virtual Library (24/7) Libraries and Migrant Workers
    59. 59. Some of the many resources migrant workers make use of in Warwickshire Libraries Our Support Services Integration Information Facilitation Communication Sociability Network Guidance Advice Libraries and Migrant Workers
    60. 60. ..future challenges? What are the..
    61. 61. There is a need to address shortcomings in official statistics and improve information on international migration. Bridging the Knowledge Gap What are the future challenges?
    62. 62. The speed of change in some areas and uncertainty about migrant numbers poses ongoing challenges for service providers Speed of Change What are the future challenges?
    63. 63. There is an economic risk that the number of migrant workers will decrease in the future and lead to a change in demographic profile Dramatic change What are the future challenges?
    64. 64. There are emerging resources and websites that strategic policy makers need to tap into Emerging resources What are the future challenges?
    65. 65. Broader challenges What are the future challenges?
    66. 66. In terms of community cohesion, tensions have been noted between: Tensions <ul><li>migrant workers and the indigenous population </li></ul><ul><li>migrant workers and refugees/asylum seekers </li></ul><ul><li>migrant workers and ethnic minorities </li></ul><ul><li>groups of migrant workers </li></ul><ul><li>established and new members of the same national group </li></ul><ul><li>permanent and agency staff </li></ul>What are the future challenges?
    67. 67. An influx of migrant workers has led to increased pressure on private rented accommodation Accommodation What are the future challenges?
    68. 68. Housing Pressures Over time, migrant workers may seek accommodation in the social-rented sector where demand is high and supply is limited
    69. 69. Economic Pressures Migrant workers could have an impact on employment rates for other workers, especially those in the low-skills sector What are the future challenges?
    70. 70. Language Barriers The survey of migrant workers in the West Midlands reveals that many workers had not been offered help with improving their English language skills What are the future challenges?
    71. 71. Up-skill Many migrant workers are interested in developing new skills and improving their English. What are the future challenges?
    72. 72. Lost in Translation Making robust comparisons between the qualifications of migrant workers and the general population is problematic. What are the future challenges?
    73. 73. Lost in Translation Better utilisation of migrant workers’ skills is likely to involve: <ul><li>qualification recognition </li></ul><ul><li>skills recognition </li></ul><ul><li>development of language skills </li></ul><ul><li>policies to facilitate progression in employment </li></ul>What are the future challenges?
    74. 74. ..the Library & Information Service Potential strategies for..
    75. 75. <ul><li>Improve signposting to learning providers and support agencies </li></ul><ul><li>Train staff so they can better understand and engage with migrant workers </li></ul><ul><li>Implement a customer service policy that is sensitive to the needs of migrant workers </li></ul>Planning Ahead Potential strategies for the Library & Information Service to consider: What are the future challenges?
    76. 76. <ul><li>Offer work placements </li></ul><ul><li>Facilitate social activities in Library venues </li></ul><ul><li>Create a dedicated ‘welcome’ section on the Library website </li></ul>Planning Ahead Potential strategies for the Library & Information Service to consider: What are the future challenges?
    77. 77. <ul><li>Improve and update intelligence gathering </li></ul><ul><li>Respond to sudden changes in the demographic profile of migrant workers </li></ul><ul><li>Identify pockets of migrant workers at neighbourhood level </li></ul>Planning Ahead Potential strategies for the Library & Information Service to consider: What are the future challenges?
    78. 78. The End Thank-you for listening [email_address]