15 Getting Started With Social Media Claim Your Face – www.namechk.com 2. Start Active Listening “Before messaging must come social intelligence, a way to understand the situation through the eyes of those experiencing it. Victims, witnesses, volunteer responders, reporters and others describe large-scale emergencies via short- or long-form written narrative, images and video uploaded to a wide variety of social networks, including but not limited to Twitter, Facebook, YouTube, local and regional blogs, and even the comments section of online news articles.”
(Social Crisis Response published in the February 2011 issue of officer.com) How to Use Social Media to Boost Your Business
44% would ask other people in their online social network to contact authorities.
35% would post a direct request for help on a response agency's Facebook page.
28% would send a direct Twitter message to responders.
69% said that emergency responders should monitor social media sites in order to send help quickly.
50% believe agencies are already responding to social calls for assistance.
74% expected help to come less than an hour after their tweet or Facebook post.
September 2009 – Two girls trapped in an Adelaide (Australia) storm sewer drain post a called for help on Facebook rather than ring the authorities March 2011 – Unable to safely use the phone to call 911, a 15-year-old boy turned to Facebook to post a call for help as his mom was attacked inside their St. Paul (Minnesota) home.