Is your Liferay Application Running 24x7?


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Need to have Liferay applications monitored round-the-clock? Are you incurring high application maintenance cost? Lack of resources to manage your core applications?

Learn how CIGNEX Datamatics’ Liferay Application Management Service (Liferay AMS) can help you achieve 0% downtime for your Liferay portal thus, eliminating the need to monitor it 24x7 or incurring huge maintenance costs.

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Is your Liferay Application Running 24x7?

  1. 1. Webinar: Is your Liferay Application Running 24x7? Achieve 0% Downtime for your Liferay Portal with CIGNEX Datamatics’ Application Management Service Date: Feb 19, 2014 Presented by Name: Jogen Gondalia Email: Title: Head – Application Support CIGNEX Datamatics Confidential
  2. 2. One Framework Powering Enterprise Portals Sites Complex Apps Intranet, Extranet Business Applications Communities Insights Business Insights & Analytics Social Networking Portal Content Search Enterprise Search Web and Enterprise Content Collaboration Platform for the Enterprise and Internet CIGNEX Datamatics Confidential
  3. 3. Liferay in Enterprise IT Eco-system Performance Monitoring Applications e-learning Applications Targeted Vertical Applications Legacy Apps Proprietary SW .NET Systems CMS Repositories ESB/ WebService/ REST Integration Reporting, Workflow, XForms SOA Collaborative Suites Lotus Notes Integration CRM Applications Knowledge Management Enterprise Social Networks ERP Applications Consumer Web Liferay Plug-in Repository Content Management | Portal Framework | Collaboration Google Web Toolkit, Ruby, Php integration Universal Enterprise Web Application Platform 16 Apps Servers included 13 apps Web 2.0 Databases including Linux CIGNEX Datamatics Confidential Shared Workplace Mac Windows 3
  4. 4. Need for Application Management Services Are Applications Monitored Round-the-Clock Incurring High Application Maintenance Costs? Inadequate Skills/Lack of Resources to Manage Core Applications? CIGNEX Datamatics Confidential 4
  5. 5. CIGNEX Datamatics’ Liferay Application Management Services Life after Go-Live CIGNEX Datamatics Confidential 5
  6. 6. Why Liferay Application Management Services? • • • • • Liferay support covers core product Customisations / Application needs support Business units asking more applications to support Support cost – onsite/onshore too expensive Liferay developers would like to work on new development projects and do not want to work on support / older versions, etc. CIGNEX Datamatics Confidential 6
  7. 7. Application Management Services Support & Maintenance Product EOL Services • Upgrade & Data Migration Troubleshooting & Bug Fixes Application Monitoring Performance Monitoring Enhancements & Customizations Offering over Liferay Product Support – – – – – – Non-Liferay related defects Code development / API documentation Customizations Hardware / performance issues Architectural assistance 3rd party technology defects, optimizations, and configurations Enhance and Extend the Application Life – Increase ROI CIGNEX Datamatics Confidential 7
  8. 8. How It Works? Tools • • • • • Sample Report JIRA (Web Ticketing) Helpdesk LESA (Liferay) Nagios (Monitoring) QuEST (ALM) CIGNEX Datamatics Confidential 8
  9. 9. How It Works? (cont..) Application Management Team Structure @ CIGNEX Datamatics Resource Pool @ CIGNEX Datamatics Architecture Head - Support Sr. Support Lead Access to Resource Pool Sr. Developer Developer Testing/QA Support Developer CIGNEX Datamatics Confidential QA Consultant UI/UX 9
  10. 10. Service Packages Scope Bronze Silver Gold Days Mon-Fri Mon-Fri Mon-Fri Timing 10:30pm - 7.30am EST 8:30pm - 11:30am EST Web Response Time 8 Hours 4 Hours Week days 8:30pm 11:30am EST + P1 on call (addtional cost) 2 Hours Services Troubleshooting & patches Deployment & configuration Permissions/Roles/Users Management Incident tracker & resolution Bronze+ Control panel/server administration Installation Silver+ Code reviews Third party integration Staging server Phone support 24x7 No No Yes (on call) Dedicated/Shared Shared Shared Number of Servers (Additional server @ US$100 / month) Pricing/Month (US$) 2 2 Shared with one dedicated Support consultant 4 Please Contact us at Note: Contact us for more details and customized packages CIGNEX Datamatics Confidential 10
  11. 11. Examples of Support Tickets • • • • • • • • • Liferay web service is down or not accessible in Production Login Hook to work with Siteminder Tertiary level navigation menu within Liferay Creating Multiple portlets in a Portlet project Spring MVC Portlet deployment issue Liferay Theme Issue Language dropdown issue – several of the languages listed in the dropdown are being replaced with numeric sequences Can’t log into application with a valid user Search page shows empty pagination box at the bottom with total FAQ count less than 10 CIGNEX Datamatics Confidential 11
  12. 12. An Example Client benefitting from AMS • Client Overview – Global semiconductor company • Application: – Corporate/Product website (including custom mobile site) with 5 regional sites hosted on AWS • 3rd party integration – Liferay with Solr, MongoDB, NodeJS, Google Analytics, Omniture Analytics, • AMS support package from CIGNEX Datamatics – Gold • # of Tickets – Bugs: 10/month – Enhancements: 5/month • Example of Tickets – Bugs • Displaying incorrect result in site search • Publish to live doesn’t work for several pages – Improvement • Add country selection to user registration on all languages/sites CIGNEX Datamatics Confidential 12
  13. 13. Additional Example of Clients Client Liferay Applications Support Hours US based leading stakeholder management solutions for life sciences and financial companies Web based portal 10:30pm - 11:30am EST US based global financial services firm Multiple applications support 24x7 UK based an internet service provider Company website 3:30am - 12:30pm GMT US based global distributor and supplier of laboratory products Global intranet 10:30pm - 11:30am EST US based multinational of information technology (IT) Benefits portal for medical, food, and cash assistance programs 24x7 Global semiconductor company Company website with 5 country specific sites 8:30pm - 11:30am EST USA: 26 CIGNEX Datamatics Confidential Customers leveraging our Liferay AMS | EMEA: 4 | APAC: 3 13
  14. 14. Client Benefits • Quality Services – – – – • – Off-peak hours support – Best patch management practices Faster resolution Proactive monitoring Single Point of Contact Compliant processes • Timely Deployments Increased ROI – Reduced operating costs up-to 80% CIGNEX Datamatics Confidential 14
  15. 15. CIGNEX Datamatics Advantage • Client Focus – Ensure high availability – Minimize Total Cost of Ownership of IT assets • Expertise & Experience – Experience of supporting over 100 clients with Liferay products and applications – Expertise of 240+ portal team with overall experience of 200+ Liferay projects across various industries • Flexible Engagement Model - Onsite & Offshore – Largest system integrator offering offshore team support CIGNEX Datamatics Confidential 15
  16. 16. Our Liferay Expertise 240+ Liferay Professionals 200+ Liferay Projects in 15 Countries Platinum Partner Community Excellence Awards Products - Marketplace 35+ Reusable Components Author of 7 Liferay Books 4000+ Posts in Liferay Community CIGNEX Datamatics Confidential 16
  17. 17. Thank You. Any Questions ? Making Open Source Work Name: Jogen Gondalia Email: or Title: Head – Application Support CIGNEX Datamatics Confidential 17