Careers 101 Goodwill Career Development CenterBanking and Customer Service
Rules of Engagement• Ask questions• Take ownership of the learning process• Take notes
Steps in your job search• Preparing your professional resume• Writing cover letters – hard copy and emails• Getting prepared for the interview• Following up - letters/phone calls/thank you notes etc
RESUMES What is a resume?Resumes are what people use to get jobs, right? WRONG!A resume is a one-page summary of your education, skills, accomplishments and experience. The purpose of the resume is to get your foot in the door. A resume does its job successfully if it does not exclude you from consideration. –
Resumes cont…. To prepare a successful resume, you need to know how to review, summarize and present your experience and achievements on ONE PAGE.Preparing an effective resume: • Self-assessment • Contact information • Educational information • Academic honors • Work experience • Use action verbs to promote your experience • Spell check and proof read
ELECTRONIC RESUMES• Use plain, white 8 ½” by 11” paper and black ink.• Emphasize key words and nouns, use ACTION verbs• Do not fold or staple. Use large envelopes when mailing your resume• Do not use borders, graphics or landscape printing• Do select an unembellished typeface: Arial and Helvetica. Do not use Times or Times New Roman• Avoid Italics, underlining and use bold sparingly and preferably not on Key Words• Place name alone on first line, and put it on each page of your resume• Left justify the entire document
COMMON COMPLAINTS ABOUT RESUMES•Too Long – useless information•Disorganized – information scattered•Hard to read - unprofessional•Poor grammar – spelling, visible “typos”•Overwritten – long paragraphs, poor sentence structure•Not results-oriented – duties, but no accomplishments•Irrelevant information – height, weight, DOB, health,marital status
Your resume is a “working document”• Make sure your resume “works” for you.• You may need to make small changes to your resume depending on the job you are applying for.• If you are applying for various types of positions, you may want more than one type of resume.• If nothing else, make sure to change your objective for each position, if necessary. Let’s talk about some examples…
Successful Cover Letter• Address the letter to a specific person when the information is made available to you.• Open the letter with Dear……….• Have a minimum of two paragraphs.• Include your “current” contact information (ex. Phone number, email address, home address.)• Close the letter with Sincerely.
What to write in the cover letter• State why you are writing, what you have to offer and what you are requesting. – I am applying for position… – State what qualifications you have and why you would fit the position. – I am interested learning more about the position and find out how “I” you can help your business the best. – I would like an opportunity for a phone or personal interview – Thank them for their time
E-mail Etiquette• E-mail communications should be well thought out and appropriately constructed• Carefully construct cover letters, even in email form. – Write a new cover letter for each position, make it represent each position you are applying for Common mistakes are: being too informal misspellings and poor grammar no capitalization spelling words the way they sound
E-mail etiquette continuedRules of the Road: •Treat your e-mail as if you were writing a professional cover or thank-you letter on paper, but be brief. •In the subject line make it obvious why you are writing: “Application for XYZ position.” •If you are responding to an e-mail, include the original message in the reply so the receiver can put your e-mail in the correct context. •Always spell words correctly! DON’T rely on spell check It will not catch words that are spelled correctly but are misused within the context of the sentence. (ex: where/wear, dinner/diner) •Think about the message your email address sends. Keep your address simple and professional. (open a new gmail or yahoo account for your job search) •Proofread your e-mails. •If you are including attachments, make sure they are in a format that the receiver prefers.
Preparing for the interview• Internet research- know the company – Size/locations – How long have they been in business – Who would be direct supervisor and who is hiring manager – More info on job tasks expected to perform – Growth rate/ room for advancement – Know the salary range for the position• Talk to current employees
Top Interview Mistakes Made by Job Candidates• Unprepared• Lack of interest/enthusiasm• Inappropriate attire• Poor body language• Lack of resume knowledge• Lack of punctuality• Unprofessional• Rambling answers• Cell phones
Reading the interviewer’s body languageNegative Body Language Positive Body Language Silently saying “No” Silently saying “Yes”Hands are closed or fisted Maintains Eye Contact Avoids Eye Contact Looks directly at you Puts head in hands Sits up and leans toward youSquints eyes and furrows Firm, strong handshake brow Legs crossed loosely Lips are tightly set Smiles and laughs easily Sits rigidly with feet flat Moves desk items to Drums fingers on desk maintain line of sightHandshake is quick, weak Shows you any personal or tentative memorabilia, such as photos
What your body language says about youNegative Body Language Positive Body Language Silently saying “No” Silently saying “Yes”Hands are closed or fisted Maintain Eye Contact Arms crossed Look directly at interviewer Avoid Eye Contact Sit up and lean toward Put head in hands Firm, strong handshake Squint or furrow brow Legs crossed loosely Lips are tightly set Smile sincerely Sit rigidly with feet flat laugh easily and Fidget with hands, drum comfortably on desk or play with pen/pencilHandshake is quick, weak or tentative
Dress for success for an interview• Dress Attire / Grooming MEN Slacks and button down shirt and tie or Suit Clean shaven or trimmed beards/mustaches etc WOMEN Suit Slacks or skirt (knee length or below) with business top or button down shirt and blazer BOTH no excessive cologne, jewelry or accessories
Job Interviewing Strategies• Know Yourself• Know Your Strength and Weaknesses• Be able to communicate your skills• Be able to speak to your key character traits – What are your key character traits?? Review the list and be prepared
Keep the Conversation Flowing• Ask Questions – relevant to position• Appear Engaged – give positive body language – “Mirroring” your interviewer • If they are sitting back, be more relaxed as they are • If they are involved with you and leaning in, do the same • People relate to “silent” similarities
Be A Good Listener• Work on developing your listening skills immediately• Don’t be preoccupied• Control your biases – Don’t let past experiences prevent you from succeeding in a new environment• Focus on their needs, not yours – How can you help them in this business over and above another candidate. – “if you help more people get what they want in life, you will ultimately get what you want in return”
• Before leaving the interview: establish a timetable – Will there be another round of interviews – When do they expect they will make a decision
Follow Up and Follow Through• Send a thank you note – Make sure the interviewer knows you appreciate their time• Follow up on specific requests – If they asked you for something in particular, make sure you send it or give a return call or email with the info.
Phone/Voice Mail EtiquetteIf you know in advance that you will be speaking to a companyrepresentative: –Schedule the call at a time where you will have some peace and quiet. –No kids yelling, dogs barking, traffic noise etc –Try NOT to use your cell phone, but make sure you have a good signal if you do.When you leave a message: –Always speak clearly and distinctly –Give your name and the reason for your call – BE CONCISE –Spell your name if necessary –Give a return phone number and repeat the digits.Your voicemail message: what someone hears when they call you. –Be professional –Leave your name and an appropriate greeting. »No music playing, no funny sayings etc.