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Ci&T and Technical Web Strategy Service: Powering Enterprises with lean and value driven open source CMS services


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  • 1. Ci&T and Technical Web Strategy Service Powering Enterprises with lean and value driven open source CMS services June -
  • 2. Agenda• About Ci&T• Ci&T CMS Services • Services Goals • Services Capabilities • Drupal Expertise • Cases• Q&A and final notes
  • 3. } Ci&T at a glance Founded in 1995 HQ in Brazil w/ offices in the US, Japan, Europe & China Global Delivery Centers in Brazil, Argentina and China Staff: 1,500+ Annual growth: 40% Providing high performance teams to our / @ciandt
  • 4. } How we do itAgile development is a conceptual framework for softwareengineering based on iterative and incremental development. Ci&T runs 100%Specifically tailored to the speed of delivery. Agile projects! / @ciandt
  • 5. }Smart Presence“It doesn’t seem like you are that far away”! “Since we have been using Skype the phone quality has improved greatly and the added benefit of being able to see the team and interact with the app on the iPad has been a big help. I think it has helped speed up the ability to understand any issue or questions we have had. Overall, I feel like our Skype meetings have added value to the project… it doesn’t seem like you are that far away” – USA Ci&T / @ciandt
  • 6. So what are youlooking for? An average team, responding to requests at a minimal cost Or… A high-performance team, delivering value quickly and constantly
  • 7. What makes ahigh-performanceteam?
  • 8. } What makes a high-performance team?TalentAbility to attract and retain the bestBest place to work – 5 years in a rowAverage tenure: 4+ yearsLow turn-over rateEnthusiasm – you can feel it in the air! / @ciandt
  • 9. } What makes a high-performance team?Skills MasteryAgile delivery in 100% of engagementsDirect and daily communication – no wallsShort cycles of feedbackQuick learningHyper-productive teams / @ciandt
  • 10. } What makes a high-performance team?AutonomyStable units working together for a long timeHigh trust environmentStrong commitment to other members of theteam – and to our clients / @ciandt
  • 11. } What makes a high-performance team? Lean frame in mind More value Problem-solving mentalityBusiness value Elimination of waste Value engineering to prioritize according to business Continuous improvement Overhead significantly lower 8% vs. 30% - onsite:offshore ratio / @ciandt
  • 12. } What makes a high-performance team?Vision and SharedPurposeProactivity and CollaborationRedefine the value generated by IT for clients and the end userStimulate through challenges and the opportunity to innovateInspire entrepreneurship / @ciandt
  • 13. There is a gap… Information Marketing Technology•Total Cost to support•Application Management •Generate more revenue•Decrease dependency from IT •Create loyalty•Cross-brand leverage •Speed, speed, speed•Boost ability to innovate •Really leverage digital•Responsiveness to business •Flexibility, freedom to be creativedemands •IT should not restrict me•Agencies take forever to deliver, •IT must be less expensivethen the blame is on us for delays •I love my agencies, if only IT would•That’s impossible to implement! cooperate more•Approval process and compliance •After the creative is done, why IT•Let’s reuse assets! takes so long?!•Deployment needs to be planned •No, the deadline is not negotiable
  • 14. Ci&T Technical Web Strategy ServiceProvide High Performance Teams to implement largescale digital marketing strategies, by using bestsolutions and practices for implementing• WCMS based websites• Analytics• SEO• mobile sites and• assets reusabilityProviding Lean management of multi-branded websites
  • 15. Ci&T Technical Web Strategy – Bridging that gap Needs Benefits- Improved Communication Managing support of the solution implementation by interactingbetween vendors with all parties, providing guidance and assistance on all matters- Partners Players related to the solution implementation- Web Experience Seasoned teams on implementing A/B Testing, SEO, Analytics,Management Content Editing Experience and Channels Content Driven- CMS technical expertise bringing a successful strategy implementation- Flexibility to Marketing Support, guidance and implementation of CMS/Frameworks/Components what will provide Marketing teams with the flexibility and agility needed to manage websites content and layout.- Lean Portfolio Management Improved visibility of websites implementation pipeline, as well as best usage of teams capacity, preventing peaks and valleys of allocation – thus minimizing waste- More with less Periodic reviews of indicators Reusability Strategy implementation Digital Assets Management implementation
  • 16. Capabilities Areas
  • 17. Desktop Site Users Mobile Site Users Content Managers Platform EngineeringBackup and Restore Platform Operations Application Support CDN Compliance Monitoring Security CMS/framework Web Servers Database Servers Third party components / Dependencies
  • 18. Ci&T Drupal Expertise 500+ Enterprise Drupal sites built/maintained 300+ Drupal experts across the globe Acquia Partner One of biggest Drupal shops in the world
  • 19. Ci&T - CMS and Drupal Thought Leadership Ci&T Drupal Association Member Drupal events  DrupalCon Denver  DrupalCamps in NJ/NY/PA  Drupal Business Summits CA/GA  Spoke at DrupalCon Munich Aug 2012  DrupalCon Sao Paulo Dec 2012 Active on Drupal community CMS/Drupal articles on CMSwire 