It is the study of the knowledge systems consists of a small but growing body of literature. and much of the work that has been published has been in the form of isolated survey studies, or anecdotal case studies into particular aspects of KMS, Which made it difficult to build a cumulative body of knowledge into the development.
The Objective of this paper is to “survey the current landscape” of KMS, and provide a framework for research into the development and use of these systems in organizations , Particularly areas where “gaps” exist in what we know about knowledge management systems and suggest ways to close those gaps.
Objective of the research
Theory and conceptual framwork The research resulted in the identification of over 15 books, over 40 articles (both academic and practitioner) and many Websites that were related to knowledge management systems. It applies to be the KM Practices Framework as following :
Encouraging Serendipity: KMS Support for Problem Recognition (Chat Rooms...)
Most of what has been written in this area is usually part of articles dealing with the knowledge creation process in general rather than creating or using knowledge for the recognition or identification of new/unique problems.
2. Knowledge Creation: KMS Support for Problem Solving (knowledge forums/communities of practice):
Much of what has been written in the area of technology support for knowledge creation for solving problems relates to general knowledge creation by individuals and groups in organizations. The most prominent thinkers in this area appear to be Nonaka and his colleagues (1994, 1995, 1998). Much of their work has been directed towards developing a conceptual foundation for knowledge creation in organizations. This foundation is partially based on systems to manage the knowledge that is created.
3. Knowledge Acquisition: KMS Support for Knowledge Codification and Storage (knowledge repositories/knowledge maps):
Much of the research comes from the information systems/computer science areas. Some comes from psychology and cognitive science but most deal with the problems of coding and storing organizational knowledge. There are many descriptive reports but not as many scientific research studies as might be expected.
4. Mentoring and Training: KMS Support for Knowledge Dissemination and Sharing (formal and informal training):
Most articles deal with knowledge/information sharing using knowledge system generators such as Lotus Notes or knowledge tools such as intranet development tools. Another subset of articles are descriptive articles that discuss the use of primarily human resources-based systems that are used to assign mentors, track knowledge or skill sets, and monitor knowledge use and sharing activities.
The Framework has identified gaps where more work is required (knowledge creation and sharing). It has also identified an area (knowledge acquisition and storage) that is relatively strong and where practitioners can access useful knowledge to solve some of their knowledge storage problems. The application of KMS literature also indicates the limited range of research that has been conducted into these systems.