Lightower 2012 Overview Full Version

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Lightower 2012 Overview Full Version

  1. 1. > l ghtower fiber networks ® Lightower Introduction Christopher Jones Enterprise/Government/Education Accounts cjones@lightower.com (732)960-1086 Lightower. That’s My Network® ®
  2. 2. > Lightower Overview • End-to-end, all-fiber network services and ALL-FIBER SERVICES •Ethernet bandwidth provider •Wavelengths •Internet Access • Full suite of carrier-class, fiber-based network •SONET •Dark Fiber •Video Transport solutions •Private Networks •Collocation • Dense network with access to over 2,800 buildings throughout the Northeast • Over 10-years of experience delivering fiber- based solutions • Specialize in custom networking solutions • Solid financial standing and performance Lightower is the PREMIER metro fiber and bandwidth provider in the Northeast * Fortune 500 Companies headquartered in the Lightower Network footprint April 10, 2012 Lightower. Thats My Network.® 2
  3. 3. > Lightower Evolution 2007 NG 2008 Hudson 2011 NSTAR Wireless Valley DataNet Comm Acquired Acquired 2010 Lexent Network Acquired Agreement10+ Years in New 10+ Years in England Hudson Valley (NYC/NJ) (Boston/MA) 2008 KeySpan 2010 2010 Open Communications Veroxity Access Acquired Acquired Acquired 10+ Years in NYC/LI (Boston/MA) (LI) April 10, 2012 Lightower. Thats My Network.® 3
  4. 4. > Financial Information LIGHTOWER • Strong revenue & earnings growth REVENUE GROWTH 17% • 6 acquisitions in past 3 years 41% 25% • Long-term stability • Strong financial backers include: 2008 2009 – Pamlico Capital 2010 2011 – M/C Venture Partners LIGHTOWER – Ridgemont Equity Partners EBITDA GROWTH 25% 22% 42% 2008 2009 2010 2011 April 10, 2012 Lightower. Thats My Network.® 4
  5. 5. > We Own & Operate Our Network • Lightower owns and operates an extensive all-fiber network throughout the Northeast • Over 6,400 fiber route miles • Access to over 2,800 commercial buildings, telco hotels, data centers, and other critical interconnection facilities • Custom networking solutions Customer Own & Operate The Lightower Products & Experienced Service & Network Network Solutions Team Support April 10, 2012 Lightower. Thats My Network.® 5
  6. 6. > The Lightower Network• Highest fiber density and building count of any metro fiber provider in the Northeast• Access to all critical interconnection facilities in the Northeast• Diverse routes and points of entry from the LEC and competitors• 40G DWDM backbone (100G ready)• Nationwide long-haul network• On-going investment & expansion of network throughout footprint Customer Own & Operate The Lightower Products & Experienced Service & Network Network Solutions Team Support April 10, 2012 Lightower. Thats My Network.® 6
  7. 7. > Customized Products & Solutions • 10 Mbps to 100 Gbps Ethernet • Ethernet Private Line, Ethernet Virtual Private Line, Ethernet LAN • 2.5 Gbps, 10 Gbps, 40 Gbps, or 100 Gbps Wavelengths • Layer 1 security, supports Layer 2 & 3 services Lightower Dedicated • 10 Mbps to 3 Gbps. Custom Designs Internet Access • Dedicated or Burstable. High Availability & Sharing Options Solutions to Suit • DS-3 to OC-192 Your Individual SONET • Physically diverse, self-healing, protected architecture Networking Needs • Custom designed dark fiber networks Dark Fiber • Manage bandwidth, services, latency • Carrier-class, on-net facilities with cabinets and racks Collocation • NYC, Marlborough, MA, Worcester, MA, and Providence, RI Customer Own & Operate The Lightower Products & Experienced Service & Network Network Solutions Team Support April 10, 2012 Lightower. Thats My Network.® 7
  8. 8. > Unmatched Customer Service & Support NOC Site #1 NOC Site #2 Newburgh, NY Boxborough, MA • 24/7/365 pro-active network monitoring 2 • Dedicated Project Manager throughout the provisioning process • Dedicated Account Manager post- installation 1 • Direct access to NOC for support • Defined escalation process for all services Customer Own & Operate The Lightower Products & Experienced Service & Network Network Solutions Team Support April 10, 2012 Lightower. Thats My Network.® 8
  9. 9. > Experienced Team • Management team with an average of over 20 years of industry experience • Management team has a proven track record of building and operating successful telecom companies • Local market expertise to get your service turned up – Personnel experienced with local operations and construction – Over 10 years experience in local processes and permitting Customer Own & Operate The Lightower Products & Experienced Service & Network Network Solutions Team Support April 10, 2012 Lightower. Thats My Network.® 9
  10. 10. > A Message from Our CEO“ We know the trust you put in Lightower when you choose us for your mission critical networking needs. When you choose Lightower, our Network becomes your Network. We are in this with you, and your complete satisfaction is our #1 priority. -Rob Shanahan, Lightower CEO ” Lightower. Thats My Network. April 10, 2012 ® 10
  11. 11. > Agenda Supplemental Slides ® 11
  12. 12. > Key Interconnection Facilities (Sampling of Lightower Interconnection Facilities. For a complete list, please contact a Lightower Account Executive) 1 Summer Street Boston, MA 230 Congress Street Boston, MA 300 Bent Street Cambridge, MA 474 Main Street Worcester, MA 235 Promenade Providence, RI 60 Hudson Street New York, NY 111 8th Avenue New York, NY 32 Avenue of the Americas New York, NY 75 Broad Street New York, NY 25 Broadway New York, NY 65 Broadway New York, NY 601 West 26th Street New York, NY 111 Pavonia Avenue Jersey City, NJ 1 Evertrust Plaza Jersey City, NJ 100 Delawanna Ave Clifton, NJ 165 Halsey Newark, NJ April 10, 2012 Lightower. Thats My Network.® 12
  13. 13. > Data Centers (Sampling of Lightower Data Center connectivity. For a complete list, please contact a Lightower Account Executive) Cervalis Wappinger Falls, NY TelX Clifton, NJ LIDARC Westbury, NY Savvis Weehawken, NJ Equinix Secaucus, NJ Navisite Andover, MA Digital Realty Trust Needham, MA Digital Realty Trust Bedford, MA Equinix Waltham, MA Access Northeast Marlborough, MA Internap Somerville, MA CRG West Somerville, MA Sungard Marlborough, MA Sungard Boston, MA Cervalis Stamford, CT April 10, 2012 Lightower. Thats My Network.® 13
  14. 14. > NOC Systems Systems Functions • Network Monitoring System • Network monitoring and • MegaSys Telenium • Active Surveillance 24x7x365 surveillance 24x7x365 • Full Time fault monitoring • Network mapping capability • Network Testing and Acceptance • Defined processes and checklists for • Incident Ticketing System delivery of network circuits, services • MS Share Point and elements • Integrated with CRM • Export data from NMS into notes field • Security and Facility Maintenance • Facilitates MTTR and Availability • Key sites have card access controls Metrics and camera surveillance • Maintenance performed by field • OSP Fiber Sheath Monitoring operations and checklists provide to • NetTest Quest & JDSU Fiber Alarm the NOC • Full time monitoring of fibers in any cable sheath • Change Management • Immediately identifies cable break or • MOP (Method of Procedure): Review degradation and approval • Provides distance to fiber issue identified • OSP Insight • Business Continuity & Disaster Recovery • Network Traffic Management • RTG / Cacti • Bandwidth Utilization April 10, 2012 Lightower. Thats My Network.® 14
  15. 15. > Incident Priority Lightower uses three priority/severity levels for service issues: Priority 3 A Priority 3 incident is a non service affecting status level. Priority 3 incident status are generally used for information purposes, to track upgrades or to track customer’s planned incidents. Priority 2 A Priority 2 incident means that services are operational but not within normal parameters (service is active but degraded). Priority 2 implies that protected Lightower provided services are operating in a linear/non-protected manner or Lightower has provided an alternative solution to maintain connectivity for the customer. Priority 1 This is the highest severity level. A Priority 1 incident means that there is a severe service affecting issue. Customer is no longer able to conduct business and a alternative solution is not available. April 10, 2012 Lightower. Thats My Network.® 15
  16. 16. > Performance Reporting Availability (network, circuit, and custom network) RFO (Reason for Troubles and Route Outage) Cause Analysis Continuously Track overall Network Performance Service Delivery MTTR Performance Install cycle times April 10, 2012 Lightower. Thats My Network.® 16
  17. 17. > Agenda Network Maps ® 17
  18. 18. > All Regions April 10, 2012 Lightower. Thats My Network.® 18
  19. 19. > New England Region April 10, 2012 Lightower. Thats My Network.® 19
  20. 20. > Hudson Valley Region April 10, 2012 Lightower. Thats My Network.® 20
  21. 21. > New York Metro Region April 10, 2012 Lightower. Thats My Network.® 21
  22. 22. > New York City Region April 10, 2012 Lightower. Thats My Network.® 22
  23. 23. > Boston Metro Region April 10, 2012 Lightower. Thats My Network.® 23
  24. 24. > Downtown Boston Region April 10, 2012 Lightower. Thats My Network.® 24
  25. 25. > New Hampshire Region April 10, 2012 Lightower. Thats My Network.® 25
  26. 26. > Southern Connecticut Region April 10, 2012 Lightower. Thats My Network.® 26
  27. 27. > New Jersey Region April 10, 2012 Lightower. Thats My Network.® 27
  28. 28. > Providence Region April 10, 2012 Lightower. Thats My Network.® 28
  29. 29. > Nationwide Long-Haul April 10, 2012 Lightower. Thats My Network.® 29

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