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Slideshow transcript
Slide 1: Vendor Relationship Management Enabling buyers and sellers to build mutually beneficial relationships.
Slide 2: Background Berkman Project Started by Doc Searls Reciprocal of CRM “Manage vendors as least as photo: debs well as they manage us” Intersects with identity, marketing, support, sales…
Slide 3: me-ville customer control the global village relationships transactions minority the matrix report vendor control (blue pill) CRM / VRM Scenarios
Slide 4: Goals Define and advocate a clear vision for VRM Ensure the development and publishing of open standards and specs for VRM services Create a lightweight and photo: gaurang effective VRM org structure Drive VRM usage Create and oversee a VRM compliance program
Slide 5: Potential Initiatives Personal Knowledge Banks Personal Health Records Digital Receipts Personal RFPs Support Beacons
Slide 6: VRM Session Internet Identity Workshop (2007)
Slide 7: Getting Involved Project VRM Site - http://www.projectvrm.org Mailing List - http://cyber.law.harvard.edu/projectvrm/Mailing_list Blog - http://blogs.law.harvard.edu/vrm/
Slide 8: Christopher Carfi ccarfi@cerado.com www.cerado.com www.socialcustomer.com photo: dsearls
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