Future Cities: The New Architecture of Municipal Government

Future Cities:
the New Architecture of Municipal Government
Christine Robinson and Diana Artemis
Christine Robinson - robinsoncf@yahoo.com

Planning Future Cities
Key to evolving the cities of the future
Enterprise Architecture (EA) perspective
BPM for continuous process improvement and technology enablement
Incremental and phased approach
Look at Arlington County EA and BPM
Successful projects
Strategic projects
Steps toward mature processes
Roadblocks to success
Success factors

Background
Enterprise Architect who evaluated highest priority US Treasury emergency preparedness and disaster recovery plans
Developed and advanced an approach for dramatic improvements in Emergency Preparedness and Disaster Recovery
Championed concepts to senior US government officials, industry analysts, Capital Hill, industry
Writes for international publication
Becoming an institutionalized approach

Challenge of Providing Services to the Public

Evolution of Future City
Treat federal agency and city as similar in many ways
Engage senior management and constituency
Apply EA framework
EA models used to determine As-is and To-be
BPM
Industry standards
Governance
Identify processes for improvement
Mature architecture incrementally
Apply continuous process improvement

EA Capability Maturity Model
Stabilize and capture the present state
Enhance the As-is
Interconnect across the enterprise (BPM)
BPM at foundation, autonomous, self
defending and self aware.
Stage 4
Stage 3
Stage 2
Stage 1
Phased and incremental approach

Arlington County as an Enterprise

One of most progressive local jurisdictions
Green agenda
High quality services
Planned density
Highly educated and economically advantaged population
Home of major attractions

Successful projects
Modernizing Arlington County Court House
Community Planning Housing & Development Customer Service Center
Human Resources Customer Service Center
Electronic Employee Record and Automated Workflow
Public Health Quarantine and Isolation Monitoring & Tracking Process

Roadblocks to success
Funding
This is my data, process, widget, fire truck
We have always done it this way
But I am so unique
Conflicting priorities
What is in it for me

Steps Toward Mature Processes

Strategic projects
24/7 on-line access to government service
311 “one stop shopping” for information about anything in the County
Shared addresses across County agencies
Workflow automation and electronic document storage and retrieval

Success factors
Long tradition of innovation and leadership on local, national, and international basis
IT Advisory Commission
Excellent timing on when to act
Extremely dedicated and well trained staff
Resources including staff and systems well-chosen and positioned for enterprise modernization
Highly educated constituency (business and residents)
Strong sense of community and shared values

Putting It All Together
Federal EA framework and BPM offer substantial potential
Works for county, regional, state, as well as federal government agencies
Arlington County achieved great success on many levels and has plans for the future

Contactus
Christine Robinson – Enterprise Architect, robinsoncf@yahoo.com 202-316-1068
Diana Artemis, BPM Lead for Arlington County, dartemis@arlingtonva.us, 703-228-3205
Please contact us if you would like to learn more!!!!
The Intelligent Communities Forum is publishing “Future Cities” in September
Future Strategies will publish book on approach