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KM World Enterprise Social Networking 2007
 

KM World Enterprise Social Networking 2007

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KM World Enterprise Social Networking 2007 KM World Enterprise Social Networking 2007 Presentation Transcript

  • Improving business through people or “everything I ever needed to know about social networking I learned from my 12 year old on Myspace…”
    • Senior Account Executive Safari Books Online
    • 18 years Sales, Marketing & Business Development
    • BizNetwork for E&Y 1997
    • Last few years using, researching and writing about enterprise social software and social networking
    • Welcome to the world famous Jungle Cruise…
  • Screen shot from wayback machine
    • 1995
    • Nashville
    • Danger of value migration
    • 2004
    • See Table
    • 2005 – 2006
    • Identity management
    • Open ID
    • Open Social Networks
    • Enterprise?
    Reunion & Alumni Social Network Contact Manager People Search Match Makers Industry Association Gov. Records
    • 1940’s
    • 2007
    • Everything old is new…
    • July 07
    • Sept 07
    • 2008
  •  
  •  
  •  
  • Which have you used? Which can you deploy in your enterprise?
    • Wiki
    • Blog (video, audio & other)
    • Social Capital Management
    • RSS
    • Social Tagging
    • Enterprise Social Software Platform
    • New Technology Adoption
    • Risk
    • Liability
    • Policy & Procedures (see IBM)
    • Incentives
    • Corporate Culture
  • People making a difference in there organizations using Enterprise Social Software TODAY
    • LexisNexis Innovation Award
    • Manage the Intranet
    • Improve Relationships
    • Wiki, Blogs & RSS
    • Global users, improve communications, productivity
    • Active working with SecondLife and the Sun Pavilion
    • Sun’s MPK20 – SecondLife for the Enterprise
    • Team Meetings
    • Personal Space
    • Sharing Applications
    • Stealth
    • Sandbox
    • a.k.a.
    • Skunkworks
    RSS Feeds, Wiki & Sharepoint 30 – 40 blogs 10 active wiki (4 are library) internal iGoogle Page, AIAA, Get Abstract, IEEE, APQC, Library Spotlight, III: output RSS feed nightly (a new books feed & Mongraphs and Serials)
    • Thought leader
    • Getting more resources
    • Making info re-usable
    • Customize info
    6 librarians 5,000 employees CMS – Drupal Wiki – Atlassian eRooms – Documentum CoP – Web Forum RSS Feeder – NewsGator Expert finder – Scilink Collaborative Bib - Quosa
    • Sanofi Aventis
    • www.tacit.com
  • Return on investment – demonstrating a material value to your organization, being an agent for change, taking a leadership role, define the future
    • CIO
    • CTO
    • IT / IS
    • VP Tech
    • Info Center Marketing
    • HR
    • KM
    • Organizational change
      • Identifying key influencers for strategic change or restructuring
      • Monitor integration of staff following mergers and acquisitions
    • Communities of Practice
      • Detecting and bridging gaps
      • Measuring return on investment
    • Improving Collaboration
      • Identify weaknesses
      • Team building
    • Bridging Relationships
      • Mergers and acquisitions
      • Partner strategy
    • Leadership development
      • Identifying high performers
      • Succession planning
    • Innovation
      • Connecting people and ideas
      • Identifying key energy sources in an organization
    • Knowledge management
      • Identifying expertise
      • Assessing connectivity and access of existing knowledge assets
      • The lost knowledge problem
    Source:Social Network Analysis Jumpstart Series, 2006 Early & Associates
  •  
    • Reading (articles, books, blogs, white papers, research)
    • Talk to others
    • Personal use / experience
    • Sandbox
    • Proof of concept
    • Pilot
    • Where are you in the participation curve?
    • 80% of McDonald enterprise searches for people
    • TOP 3 Points
    • Professional Services Co
    • 5 years
    • $5.7 million
    • $71 million ROI
    • What would Linkedin/FB/Myspace be if they indexed all employees & employee relationships?
    • Honeywell
    • Tagging
    • Enterprise Search
    • National Health Services
    • ShoreBank
    • US DoD
    • Rice University
    • US DoJ
  •  
    • http://www.kmworld.com
    • http://www.enterprise2conf.com/conference
    • http://www.web2summit.com/
    • http://www.socialnetworkingconference.com
    • http://research.microsoft.com/workshops/SCS2005/
    • http://tnni07.thenewnewinternet.com/
    • http://www.web2expo.com/
    • Design
    • Attracting new members
    • Structure of the community
    • Encouraging participation
    • Stimulating social interaction
    Social Networks Research Report
    • Increase customer satisfaction via a better CRM focus that includes an authentic human face.
    • Allow customers to connect with experts with deep knowledge in areas of interest.
    • Empower their employees to find experts within their own organization.
    • Ease post-acquisition integration by eliminating inevitable “us versus them” feelings.
    • Provide the “whole product” to fully meet a customer’s needs.
    • Understand and visualize real communication paths within an organization.
    • Extend the shelf life of conferences with an online network of attendees.
    • Share knowledge with user-desired “demand pull” technologies such as RSS.
    • Pull together the “all-star team” ideal for this customer .
    • Differentiate the service with the brand of “you.”
    Author: Christopher Carfi Cerado
    • Authors:
    • Nikos
    • Drakos
    • Anthony Bradley
    • Publisher:
    • Gartner
    • Author:
    • John Musser
    • Publisher:
    • O’Reilly
    • Oct 2006
    • The Value of Hidden Networks
    • Starfish and the Spider
    • Net Work
    • The Virtual Handshake
    • Six Degrees of Separation
    • Linked
    • Tipping Point
    • Wikinomics
    • Mavericks at Work
    • The Long Tail
    • How to
    • Why to
    • David Teten
    • Scott Allen
    • Patti Anklam
    • P2P Networks
    • v.
    • Music Industry
    • (Apaches)
    • Eli Lilly Amazon.com Dell Computers Cambrian House
    • Angie's List Proctor & Gamble
    • SLA KM Division Wiki
    • http://wiki.sla.org/display/SLAKM/KMD
    • www.wikimatrix.com
    • www.mashables.com
    • www.oreilly.com
    • Rich Hoag
    • Honeywell
    • Eng. Div.
    • Corp E-Learning
    • Users add value (and you are we)
    • If you don’t use it how can you every deploy it
    • You have a very important role to play
    • Get on the bus or get run over
    • [email_address]
    • (323) 806 – 5856