Public Services 2.0 in The Netherlands Policy for user-centered and community-driven services Chris Smissaert 19-3-2009 Chris Smissaert (BZK/DGBK/DRI/KID)

Improvements that matter for citizens State Secretary Ank Bijleveld - Ministry of the Interior and Kingdom Relations Public services 2.0 Policy for user-centered, community-driven services Chris Smissaert (BZK/DGBK/DRI/KID)

Service 2.0 delivery: secure and accessible Chris Smissaert (BZK/DGBK/DRI/KID) 22 April

Join citizens: widgets Chris Smissaert (BZK/DGBK/DRI/KID) 22 April

Empowerment 1.0 - open up gov’t data Chris Smissaert (BZK/DGBK/DRI/KID)

Government 2.0 Competition & Conference Chris Smissaert (BZK/DGBK/DRI/KID)

Empowerment 2.0 Chris Smissaert (BZK/DGBK/DRI/KID)

Questions? Howto’s: www.epractice.eu/community/pubserv20 overheid20.nl (22 April) Overheid20prijsvraag.ning.com zylstra.org/blog/ http://alper.nl/dingen/2008/12/widget-distribution-and- other-considerations/ Hulpbijditformulier.nl Jijendeoverheid.nl Chris Smissaert (BZK/DGBK/DRI/KID)