ID603: IBM Lotus Notes, IBM Lotus Domino and Collaboration at IBM
1.
2. ID603
IBM Lotus Notes, IBM Lotus Domino &
Collaboration at IBM
Chris Pepin / Senior IT Architect / Southbury, CT
John Beck / Product Management / Westford, MA
®
3. Agenda
Share IBM internal experience with Lotus Software
Overview of IBM
How the development and IBM CIO partnership benefits YOU as well as IBM
Current and future deployments, infrastructure, usage, business drivers
Topics
Lotus Notes®, Lotus Domino®, Lotus Sametime®, Lotus Quickr®, Wikis, Forums,
Lotus Connections®
Innovation, education and support
4. Overview of IBM
350,000 employees world-wide in 64 countries
$91.4B in revenue in 2006
168 countries, conducting business within
2,041 IBM locations
40% of employees mobile
5. IBM infrastructure
140,000 + Remote
168 Countries 2,041 Locations 5 Mega Centers
Employees
Mega Data Centers
IBM Locations
Mobile Employees
6. Development and CIO partnership
Goals
Improve end-user productivity
Deliver a robust and quality product to market
Technology Adoption Program
IBM internal program to leverage emerging technology and accelerate our internal
transformation
Brings together the collaboration community, iterative development and emerging
technologies
Technology is tested under real-world conditions in a global enterprise
Benefits to customers
Reduced testing, fewer software defects
IBM shares its deployment architecture and usage statistics with customers as
proof points
7. The value of e-mail at IBM
E-mail is a core component of the collaboration suite
Connects employees with customers and business partners around
the globe
User decides how and when they will process e-mail
8. Messaging
~500,000 Lotus Notes IDs
Notes 7 clients; Notes 8 early deployment
200MB mail quota; 1 year document expiration; local mail file
replica
Alternative access modes
Push e-mail to mobile devices (Blackberry and Traveler solutions)
Internet mail – Domino Web Access
~386,000 mail databases on Lotus Domino 7.0.2 servers; ~32,000
mail databases on Lotus Domino 8.0 servers; ~96% clustered
~300 Lotus Domino mail server instances
9. Applications
Over 135,000 Notes and Domino applications
~80,000 custom Notes applications
~45,000 TeamRooms
~10,000 databases built off of standard templates such as
document library, discussion, etc.
TeamRooms and databases can be created instantly via an IBM-
developed tool called Database-O-Matic
~430 Domino application server instances
10. Notes mail users by geography
North EMEA
America 140,000 Asia
180,000 Pacific
160,000
Latin
America
20,000
11. E-mail users by Domino server platform
zSeries
zSeries (Linux) iSeries
(zOS) (OS/400)
1%
18% 2%
Other
1%
pSeries
(AIX)
78%
12. End user deployment of Notes 7
Early deployment via Technology Adoption Program
World-wide production upgrade driven by management sponsored
communication
Software and template deployment via IBM Standard Software
Installer
Progress is monitored via download as well as client installs via IBM
Standard Asset Management Tool
End users prompted for upgrade with increasing frequency until
the upgrade is mandatory
12
14. Lessons learned deploying Notes and Domino
Deployment in production environment in early adopter phase
Early discovery of issues reduces initial impact and significantly raises quality of
corporate upgrade
Alignment with development process accelerates resolution of blocking issues
Stakeholder support prior to global deployment
Identify and communicate compelling reasons for change
Reduction of mail template modifications speeds deployment
Significant effort to reduce 90% of modifications to standard mail template
Spreading load of users upgrading evenly across infrastructure to
reduce load on back-end services
Find a big stick
New IBM internal password rules forced a client upgrade by a specific date
14
15. Notes and Domino 8 early deployment
Over 40,000 production end user mail files being served by Domino
8 servers
Over 25,000 production level end users using Notes 8 client code
Intermediate milestones of 5,000, 10,000 and 15,000 users
Identified software defects and feature enhancements
15
16. Notes and Domino 8 global deployment
Targeting first half of 2008 for clients and mail servers; second half
of 2008 for application servers
Aligns with annual IT funding and schedule demands
Leveraging early adopter experiences
Quality code within specific environment
Delivery and support mechanisms well known prior to deployment
Planning completed in early adopter phase
Focus is solely on execution
Business benefits: enhanced interface, integrated document
editors, extensible open-client platform, improved end-user
productivity
16
17. IBM's experience as it relates to YOU
IBM's broad internal deployment part of the development process
Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise
IBM adopting agile development methods
Opportunity for you to engage directly with development
Your feedback shapes the product
Your early deployment validates the product in your environment
Widely adopted code translates to higher quality code for a broader
set of environments
Call to action
Work with your IBM representatives to become a member of the Design Partner
Program
17
18. Collaboration software at IBM
Virtually brings together centralized and geographically dispersed
individuals and teams
350,000 IBM employees; 40% mobile
Enables faster, more informed decision-making by bringing people
together
Reduce the need for business travel
Significant cost savings
19. Sametime instant messaging
~400,000 Sametime users
Sametime Connect client, Notes with integrated instant
messaging, Sametime Mobile, Sametime Links, BOTs
Extranet service – available to IBM employees as well as
external customers and business partners
20. Sametime Connect 7.5 early deployment
Sametime Connect 7.5.x represents a major upgrade of the
product from the previous 7.0 release
Over 100,000 early Sametime Connect 7.5.x early adopters making
it the most popular early deployment programs at IBM
Multiple client releases with incremental improvements based on
end-user feedback
IBM employees have developed 30+ plug-ins to support innovation
Early deployment includes Sametime Mobile, Sametime Advanced
and the Sametime Gateway
Early deployment continues with Sametime Connect 8.0
20
21. Sametime Connect 7.5.1 global deployment
World-wide production upgrade driven by management sponsored
communication completed in December, 2007
Software deployment via IBM Standard Software Installer and
Eclipse update site
Progress is monitored via downloads, client signature via IBM
Standard Asset Management Tool and client usage reports from
the Sametime server
End users prompted for upgrade with increasing frequency until
the upgrade is mandatory
Business benefits: Robust feature set, extensible Eclipse/Lotus
Expeditor® platform, support for multiple client platforms
(Windows, Linux, Mac, mobile)
21
22. Sametime Connect 8.0 global deployment
Currently in early deployment via the Technology Adoption
Program (TAP)
Multiple client releases with incremental improvements based on
end-user feedback
Targeting first half of 2008 for global deployment (same as Notes
8)
Business benefits: improved client performance; improved plug-in
management/packaging; Mac Leopard support
22
23. Sametime web conferencing
1.3 million participants, ~190,000 meetings
Browser client, Sametime Web Conferencing Enterprise
Meeting Server (EMS) 7.5 production, 8.0 early deployment
Extranet service – available to IBM employees as well as
external customers and business partners
Part of a suite of “e-meeting” services which includes
webcasts, audio conferences, video conferences and
Sametime® Unyte™
24. Sametime web conferencing 7.5 early deployment
Early deployment via the Technology Adoption Program (TAP)
Enhanced user interface, improved performance
Leverage out-of-box as much as possible
Multiple client releases with incremental improvements based on
end-user feedback
24
25. Web conferencing 7.5 production deployment
World-wide production upgrade driven by management sponsored
communication
Server upgrade to 7.5 EMS in May, 2007
Existing 3.1 meetings were migrated to new 7.5 infrastructure
Browser client - some users needed to upgrade their Java Virtual
Machine (JVM)
Business benefits: enhanced user experience , improved application
sharing and whiteboard performance and usability
25
26. Lessons learned deploying Sametime at IBM
Stakeholder support is critical
Deployment in production environment (IM) with a significant end-
user population
Discover and address key issues prior to production deployment
Overabundance of feedback from users
Difficulty getting users to upgrade to the latest code drop
Plug-ins support innovation but also increases testing and
deployment complexity
Migrating from Sametime Web Conferencing EMS 3.1 to Sametime
Web Conferencing EMS 7.5 introduced challenges
Test environment didn't exactly match production
Data migration challenges since it wasn't an in-place upgrade
JVM client requirements
26
27. Quickr & Quickplace
Production extranet Quickplace
7.0 service with plans to
upgrade to Quickr 8 in 2008
~5,000 Places, ~100,000
users, 500GB of data
Custom PlaceType/Theme with
ibm.com look and feel
Early deployment Quickr pilot
via Technology Adoption
Program
Business value: improved
communications and
collaboration, improved team
efficiency, reduced e-mail
28. Lotus Connections usage at IBM
Profiles - BluePages
Helps employees to quickly find the people they need. A subset of information is
available on ibm.com to allow customers to find IBM employees
Communities
Create, find and join communities of people who share a common interest or
expertise. IBM CommunityMap migration to Lotus Connections
Blogs - BlogCentral
IBM Blog policy published in 2005. Employees have the ability to blog on the
corporate intranet as well as on the web. ~1,500 IBM employees actively blog
Bookmarks - Dogear
Save, organize, share and discover bookmarks. 277,906 bookmarks, 697,356 tags and
5,836 users. One-third of bookmarks are intranet links and only 2.5% are private
Activities
Organize, plan next steps, and collaborate with others to execute on your everyday
deliverables. 20,076 unique activities, 136,664 entries, 48,729 users
29. On Demand Workplace - w3
IBM's corporate intranet
Workforce enablement
Connect with subject matter
experts
Built on IBM's WebSphere
Portal, DB2, Tivoli Access
Manager, Secureway Directory
Server & Omnifind
8,000 concurrent users, ~115
million page hits per week
30. Forums
Threaded discussions on a
multitude of topics
115,000 registered users,
202,000 posts, 14,300 unique
authors from 85 countries,
1,200 forums, 35-40 new
forums a month, Web client
authors outnumber NNTP
client authors 2:1
Key component of IBM’s
employee-focused help
initiatives. Reduces help desk
calls and improves customer
satisfaction. Leverages
employees expertise.
31. Wikis
Available on ibm.com
(e.g. DeveloperWorks)
as well as inside the
IBM corporate firewall
(WikiCentral)
Intranet: 179,652
readers, 25,213 unique
authors, 12,182 wiki
instances, 194,472
pages
35. Summary
Share IBM internal experience with Lotus Software
We don't just sell the software we USE it to run our business
How the development and IBM CIO partnership benefits YOU as
well as IBM
IBM's broad internal deployment part of the development process
Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise
Opportunity for you to engage directly with development - your feedback shapes
the product
Your early deployment validates the product in your environment
Widely adopted code translates to higher quality code for a broader set of
environments
Call to action
Work with your IBM representatives to become a member of the Design Partner
Program, Global Customer Partnership Council, participate in public betas (forums,
wikis)
36. IBM can assist with YOUR deployment
A pre-integrated suite of base implementation services designed to
accelerate deployment
Services include: installation, integration, training, documentation,
ongoing support
Services are delivered by an experienced team of IBM
professionals, available worldwide
Patti Fiette
IBM Global Technology Services
(919) 363-9184
pattif@us.ibm.com
37. Or, IBM can host YOUR deployment
IBM Applications on Demand (AoD) for Lotus
Service simplifies hosting and management
Lotus collaboration suite: Domino, Sametime and Quickr
Alternative to internal implementation and support
Pay-as-you-go application management and hosting services:
Reduces TCO and up front implementation costs
Removes operational staffing needs
Eliminates the complexity of IT and compliance
Improves budgeting and planning
David Costa
costad@us.ibm.com
Business Partner Sales and Marketing Cafe
Dolphin Pacific Hall C
38. Links
Technology Adoption Program Redbook
http://www.redbooks.ibm.com/redpieces/abstracts/redp4374.html?Open
Notes and Domino 8 deployment Redbook
http://www.redbooks.ibm.com/abstracts/sg247506.html
IBM's Blog Policy
http://www.ibm.com/blogs/zz/en/guidelines.html
IBM's Blog Roll – list of IBM employees that blog on the web
http://www.ibm.com/blogs/zz/en/index.html
My Blog: http://www.chrispepin.com
39. Questions?
Please remember to complete your evaluation forms
Thank you!
cpepin@us.ibm.com
john_beck@us.ibm.com
Chris and John are available this week
Deployments, Performance and Interoperability Lab
located in the Dolphin, Europa 3 & 4
Feel free to drop by!
