ID603: IBM Lotus Notes, IBM Lotus Domino and Collaboration at IBM
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ID603: IBM Lotus Notes, IBM Lotus Domino and Collaboration at IBM ID603: IBM Lotus Notes, IBM Lotus Domino and Collaboration at IBM Presentation Transcript

  • ID603 IBM Lotus Notes, IBM Lotus Domino & Collaboration at IBM Chris Pepin / Senior IT Architect / Southbury, CT John Beck / Product Management / Westford, MA ®
  • Agenda Share IBM internal experience with Lotus Software  Overview of IBM  How the development and IBM CIO partnership benefits YOU as well as IBM  Current and future deployments, infrastructure, usage, business drivers  Topics  Lotus Notes®, Lotus Domino®, Lotus Sametime®, Lotus Quickr®, Wikis, Forums, Lotus Connections®  Innovation, education and support
  • Overview of IBM  350,000 employees world-wide in 64 countries  $91.4B in revenue in 2006  168 countries, conducting business within  2,041 IBM locations  40% of employees mobile
  • IBM infrastructure 140,000 + Remote 168 Countries 2,041 Locations 5 Mega Centers Employees Mega Data Centers IBM Locations Mobile Employees
  • Development and CIO partnership  Goals  Improve end-user productivity  Deliver a robust and quality product to market  Technology Adoption Program  IBM internal program to leverage emerging technology and accelerate our internal transformation  Brings together the collaboration community, iterative development and emerging technologies  Technology is tested under real-world conditions in a global enterprise  Benefits to customers  Reduced testing, fewer software defects  IBM shares its deployment architecture and usage statistics with customers as proof points
  • The value of e-mail at IBM  E-mail is a core component of the collaboration suite  Connects employees with customers and business partners around the globe  User decides how and when they will process e-mail
  • Messaging  ~500,000 Lotus Notes IDs  Notes 7 clients; Notes 8 early deployment  200MB mail quota; 1 year document expiration; local mail file replica  Alternative access modes  Push e-mail to mobile devices (Blackberry and Traveler solutions)  Internet mail – Domino Web Access  ~386,000 mail databases on Lotus Domino 7.0.2 servers; ~32,000 mail databases on Lotus Domino 8.0 servers; ~96% clustered  ~300 Lotus Domino mail server instances
  • Applications  Over 135,000 Notes and Domino applications  ~80,000 custom Notes applications  ~45,000 TeamRooms  ~10,000 databases built off of standard templates such as document library, discussion, etc.  TeamRooms and databases can be created instantly via an IBM- developed tool called Database-O-Matic  ~430 Domino application server instances
  • Notes mail users by geography North EMEA America 140,000 Asia 180,000 Pacific 160,000 Latin America 20,000
  • E-mail users by Domino server platform zSeries zSeries (Linux) iSeries (zOS) (OS/400) 1% 18% 2% Other 1% pSeries (AIX) 78%
  • End user deployment of Notes 7  Early deployment via Technology Adoption Program  World-wide production upgrade driven by management sponsored communication  Software and template deployment via IBM Standard Software Installer  Progress is monitored via download as well as client installs via IBM Standard Asset Management Tool  End users prompted for upgrade with increasing frequency until the upgrade is mandatory 12
  • IBM Standard Software Installer 13
  • Lessons learned deploying Notes and Domino  Deployment in production environment in early adopter phase  Early discovery of issues reduces initial impact and significantly raises quality of corporate upgrade  Alignment with development process accelerates resolution of blocking issues  Stakeholder support prior to global deployment  Identify and communicate compelling reasons for change  Reduction of mail template modifications speeds deployment  Significant effort to reduce 90% of modifications to standard mail template  Spreading load of users upgrading evenly across infrastructure to reduce load on back-end services  Find a big stick  New IBM internal password rules forced a client upgrade by a specific date 14
  • Notes and Domino 8 early deployment  Over 40,000 production end user mail files being served by Domino 8 servers  Over 25,000 production level end users using Notes 8 client code  Intermediate milestones of 5,000, 10,000 and 15,000 users  Identified software defects and feature enhancements 15
  • Notes and Domino 8 global deployment  Targeting first half of 2008 for clients and mail servers; second half of 2008 for application servers  Aligns with annual IT funding and schedule demands  Leveraging early adopter experiences  Quality code within specific environment  Delivery and support mechanisms well known prior to deployment  Planning completed in early adopter phase  Focus is solely on execution  Business benefits: enhanced interface, integrated document editors, extensible open-client platform, improved end-user productivity 16
  • IBM's experience as it relates to YOU  IBM's broad internal deployment part of the development process  Improves quality of shipping code by augmenting test lab efforts with real-world production deployment in a large, complex enterprise  IBM adopting agile development methods  Opportunity for you to engage directly with development  Your feedback shapes the product  Your early deployment validates the product in your environment  Widely adopted code translates to higher quality code for a broader set of environments  Call to action  Work with your IBM representatives to become a member of the Design Partner Program 17
  • Collaboration software at IBM  Virtually brings together centralized and geographically dispersed individuals and teams 350,000 IBM employees; 40% mobile  Enables faster, more informed decision-making by bringing people together  Reduce the need for business travel Significant cost savings
  • Sametime instant messaging  ~400,000 Sametime users  Sametime Connect client, Notes with integrated instant messaging, Sametime Mobile, Sametime Links, BOTs  Extranet service – available to IBM employees as well as external customers and business partners
  • Sametime Connect 7.5 early deployment  Sametime Connect 7.5.x represents a major upgrade of the product from the previous 7.0 release  Over 100,000 early Sametime Connect 7.5.x early adopters making it the most popular early deployment programs at IBM  Multiple client releases with incremental improvements based on end-user feedback  IBM employees have developed 30+ plug-ins to support innovation  Early deployment includes Sametime Mobile, Sametime Advanced and the Sametime Gateway  Early deployment continues with Sametime Connect 8.0 20
  • Sametime Connect 7.5.1 global deployment  World-wide production upgrade driven by management sponsored communication completed in December, 2007  Software deployment via IBM Standard Software Installer and Eclipse update site  Progress is monitored via downloads, client signature via IBM Standard Asset Management Tool and client usage reports from the Sametime server  End users prompted for upgrade with increasing frequency until the upgrade is mandatory  Business benefits: Robust feature set, extensible Eclipse/Lotus Expeditor® platform, support for multiple client platforms (Windows, Linux, Mac, mobile) 21
  • Sametime Connect 8.0 global deployment  Currently in early deployment via the Technology Adoption Program (TAP) Multiple client releases with incremental improvements based on end-user feedback  Targeting first half of 2008 for global deployment (same as Notes 8)  Business benefits: improved client performance; improved plug-in management/packaging; Mac Leopard support 22
  • Sametime web conferencing  1.3 million participants, ~190,000 meetings  Browser client, Sametime Web Conferencing Enterprise Meeting Server (EMS) 7.5 production, 8.0 early deployment  Extranet service – available to IBM employees as well as external customers and business partners  Part of a suite of “e-meeting” services which includes webcasts, audio conferences, video conferences and Sametime® Unyte™
  • Sametime web conferencing 7.5 early deployment  Early deployment via the Technology Adoption Program (TAP)  Enhanced user interface, improved performance  Leverage out-of-box as much as possible  Multiple client releases with incremental improvements based on end-user feedback 24
  • Web conferencing 7.5 production deployment  World-wide production upgrade driven by management sponsored communication  Server upgrade to 7.5 EMS in May, 2007 Existing 3.1 meetings were migrated to new 7.5 infrastructure  Browser client - some users needed to upgrade their Java Virtual Machine (JVM)  Business benefits: enhanced user experience , improved application sharing and whiteboard performance and usability 25
  • Lessons learned deploying Sametime at IBM  Stakeholder support is critical  Deployment in production environment (IM) with a significant end- user population Discover and address key issues prior to production deployment Overabundance of feedback from users Difficulty getting users to upgrade to the latest code drop  Plug-ins support innovation but also increases testing and deployment complexity  Migrating from Sametime Web Conferencing EMS 3.1 to Sametime Web Conferencing EMS 7.5 introduced challenges  Test environment didn't exactly match production  Data migration challenges since it wasn't an in-place upgrade  JVM client requirements 26
  • Quickr & Quickplace  Production extranet Quickplace 7.0 service with plans to upgrade to Quickr 8 in 2008  ~5,000 Places, ~100,000 users, 500GB of data  Custom PlaceType/Theme with ibm.com look and feel  Early deployment Quickr pilot via Technology Adoption Program  Business value: improved communications and collaboration, improved team efficiency, reduced e-mail
  • Lotus Connections usage at IBM Profiles - BluePages Helps employees to quickly find the people they need. A subset of information is available on ibm.com to allow customers to find IBM employees Communities Create, find and join communities of people who share a common interest or expertise. IBM CommunityMap migration to Lotus Connections Blogs - BlogCentral IBM Blog policy published in 2005. Employees have the ability to blog on the corporate intranet as well as on the web. ~1,500 IBM employees actively blog Bookmarks - Dogear Save, organize, share and discover bookmarks. 277,906 bookmarks, 697,356 tags and 5,836 users. One-third of bookmarks are intranet links and only 2.5% are private Activities Organize, plan next steps, and collaborate with others to execute on your everyday deliverables. 20,076 unique activities, 136,664 entries, 48,729 users
  • On Demand Workplace - w3  IBM's corporate intranet  Workforce enablement  Connect with subject matter experts  Built on IBM's WebSphere Portal, DB2, Tivoli Access Manager, Secureway Directory Server & Omnifind  8,000 concurrent users, ~115 million page hits per week
  • Forums  Threaded discussions on a multitude of topics  115,000 registered users, 202,000 posts, 14,300 unique authors from 85 countries, 1,200 forums, 35-40 new forums a month, Web client authors outnumber NNTP client authors 2:1  Key component of IBM’s employee-focused help initiatives. Reduces help desk calls and improves customer satisfaction. Leverages employees expertise.
  • Wikis  Available on ibm.com (e.g. DeveloperWorks) as well as inside the IBM corporate firewall (WikiCentral)  Intranet: 179,652 readers, 25,213 unique authors, 12,182 wiki instances, 194,472 pages
  • Collaboration Central
  • Collaboration advisor
  • IBM IT Help Central
  • Summary  Share IBM internal experience with Lotus Software  We don't just sell the software we USE it to run our business  How the development and IBM CIO partnership benefits YOU as well as IBM  IBM's broad internal deployment part of the development process  Improves quality of shipping code by augmenting test lab efforts with real-world production deployment in a large, complex enterprise  Opportunity for you to engage directly with development - your feedback shapes the product  Your early deployment validates the product in your environment  Widely adopted code translates to higher quality code for a broader set of environments  Call to action  Work with your IBM representatives to become a member of the Design Partner Program, Global Customer Partnership Council, participate in public betas (forums, wikis)
  • IBM can assist with YOUR deployment  A pre-integrated suite of base implementation services designed to accelerate deployment  Services include: installation, integration, training, documentation, ongoing support  Services are delivered by an experienced team of IBM professionals, available worldwide Patti Fiette IBM Global Technology Services (919) 363-9184 pattif@us.ibm.com
  • Or, IBM can host YOUR deployment  IBM Applications on Demand (AoD) for Lotus  Service simplifies hosting and management  Lotus collaboration suite: Domino, Sametime and Quickr  Alternative to internal implementation and support  Pay-as-you-go application management and hosting services:  Reduces TCO and up front implementation costs  Removes operational staffing needs  Eliminates the complexity of IT and compliance  Improves budgeting and planning David Costa costad@us.ibm.com Business Partner Sales and Marketing Cafe Dolphin Pacific Hall C
  • Links  Technology Adoption Program Redbook  http://www.redbooks.ibm.com/redpieces/abstracts/redp4374.html?Open  Notes and Domino 8 deployment Redbook  http://www.redbooks.ibm.com/abstracts/sg247506.html  IBM's Blog Policy  http://www.ibm.com/blogs/zz/en/guidelines.html  IBM's Blog Roll – list of IBM employees that blog on the web  http://www.ibm.com/blogs/zz/en/index.html  My Blog: http://www.chrispepin.com
  • Questions? Please remember to complete your evaluation forms Thank you! cpepin@us.ibm.com john_beck@us.ibm.com Chris and John are available this week Deployments, Performance and Interoperability Lab located in the Dolphin, Europa 3 & 4 Feel free to drop by!
  • Where is the lab?
  • Legal © IBM Corporation 2008. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.