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IBM Mobile Enterprise Services

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Used at the IBM booth at RIM BlackBerry World - May 2022

Used at the IBM booth at RIM BlackBerry World - May 2022

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  • 05/09/11
  • 3 pillars. Underlying theme is security.
  • Transcript

    • 1. IBM Mobile Enterprise Services Delivering a range of smartphone and tablet services to enterprise customers world-wide May 2011
    • 2. ...about people ... about creating a culture for innovation … about enabling employees to focus on their work, instead of the complexity of technology ... about business transformation The workplace is… ... working anywhere, anytime
    • 3. Enablers of a smarter workplace
    • 4. Mobility
      • Gartner: By 2013, 80% of businesses will support a workforce using tablets
      • IDC: In the fourth quarter of 2010, smartphones sales (101 million) exceeded personal computers (92 million) in units shipped for the first time
      • Gartner: By 2014, 90 percent of organizations will support corporate applications on personal devices
    • 5. Mobility lifecycle
      • Business requirements and segmentation
      • HR and security policies
      • Assessment & planning of architecture & design
      • Project management and reporting
      • Device replacement and upgrade
      • Destruction of corporate data and asset disposal
      • Procure devices and service plans
      • Security policy
      • Virtual Private Network
      • Application deployment
      • Device configuration
      • Mobile Device Management
      • Security health check
      • OS and application upgrades
      • End user hardware and software support
      • Carrier and telecommunication vendor support
      • Middleware support
    • 6. IBM mobile products and services
      • Infrastructure
      • Mobile Enterprise Services
      • Integrated Communication Services
      • Integrated Security Services
      • Telecom Expense Management
      • Social & Collaboration
      • Lotus Traveler
      • IBM Connections
      • IBM Sametime
      • LotusLive
      • Business Intelligence
      • Cognos
      • Consulting
      • Global Business Services
      • Mobile Application Development
      • IBM Mobile Solutions Practice
      • Cloud
      • Smart Business Desktop
      • Mobile Device Management
    • 7. IBM Mobile Enterprise Services
      • Knowledge worker and task worker solutions
      • ~150 customers worldwide with ~250,000 smartphones and tablets
      • Predictable, per user per month pricing
      • Enterprise e-mail, contacts and calendar
      • Support for both corporate and personal liable devices
      • Hosted Mobile Device Management (MDM) services
        • Automated onboarding
        • Security
        • Self-service support
        • Cost and mobile application management
      • Administration and end-user support
    • 8. IBM is a mobile business
      • Historically, IBM has limited smartphone access to a small number of employees (~25,000)
      • In 2009, IBM embraced a heterogeneous employee liable model and has over 20,000 employees with RIM BlackBerry, Apple iPhone/iPad, Google Android, Symbian and Windows Mobile smartphones and tablets with access to the corporate network
      • The service is delivered by the IBM Mobile Enterprise Services team
      • Goal: 100,000 smartphone and tablet users by the end of 2011; majority are employee-liable devices
      • A highly diverse workforce:
      • 400,000 employees worldwide
      • 50% workforce has less than 5 years of service
      • 50% of employees work remotely – not from a traditional IBM office
      • 15% of population comes from acquisitions & outsourcing deals
    • 9. IBM Mobile Enterprise Services is global 250,000+ devices 150+ customers
    • 10. Questions?

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