Enpowering your workforce to work anywhere anytime

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IBM mobile solutions allow employees to work securely anywhere, anytime, for any device

IBM mobile solutions allow employees to work securely anywhere, anytime, for any device

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  • But what does it really mean to be a social business? A Social Business cultivates trusted relationships and capitalizes on them when and where needed in order to grow, innovate and make people more effective. A Social Business is creative – it allows the right mix of talent and information to come together to deliver new insight. A Social Business is consistent – it aligns business goals and delivers a consistent brand experience. For workers, this means delivering exceptional work experiences that take advantage of existing processes and applications to drive real adoption. A Social Business is empowering – gives each individual the opportunity to participate meaningfully and improve the business, resulting in a stronger web of trusted relationships employee-to-employee, employee-to-customers, and customer-to-customer. A Social Business is everywhere – by enabling the work and web experience to happen where, when, and how it is most effective. IBM Social Collaboration capabilities enable you to become a more social business by bringing together the right mix of people-centered capabilities through a scalable, flexible framework. One that cultivates trusted relationships, that work with the existing applications your workers use every day, and to allow you to connect and work from anytime, anywhere in this 24x7 global environment. Because ultimately, being a social business is about people, not cool tools. It is therefore important that you should get not just the right tools, but the right expertise to make those tools shine. Becoming a social business involves important cultural and change management issues, so in order to ensure your organization adopts and maximizes the value of these capabilities, you need a trusted advisor who can help you strategize, customize, and deploy a social business that maps to your strategic objectives and organizational culture and values.

Transcript

  • 1. Empowering your workforce to work anywhere, anytime. IBM Webcast March 2011
  • 2. Topics in this Webcast:
    • Mobile trends and IBM mobile collaboration solutions
      • Jan Kenney, IBM product manager, IBM Lotus ® Notes ® Traveler and IBM Lotus Mobile Connect
    • Developing and implementing an enterprise mobile strategy – and what IBM learned
      • Chris Pepin, IBM Mobile Technology Evangelist
    Source If Applicable IBM Collaboration Solutions
  • 3.
    • Connect people and ideas via dynamic software
    Cultivate trusted relationships Make existing business applications social Enable existing applications Strategize, customize, and deploy your social business Get the right expertise to make it happen Mobility with Android, Apple iPhone and iPad, BlackBerry, Nokia Connect and work anytime, everywhere Experience what it’s like to be a Social Business: Read More The IBM Portfolio … … enables you to embrace networks of people, to create business value
  • 4. Mobile landscape: Adoption of mobile devices and services is at an all time high http://www.pewinternet.org/Reports/2010/Mobile-Access-2010/Summary-of-Findings.aspx Source: Pew Internet, July 2010 Percent
    • 200m users accessing Facebook through mobile devices
      • 40% of all Facebook users
      • Mobile usage 2x in 2010
    • “ People that use Facebook on their mobile devices are twice as active on Facebook than non-mobile users”
  • 5. Mobile landscape changes are driving shifts in expectations for enterprise mobility In the past Today and tomorrow Only a few devices supported Many device platforms & form factors (Smartphones, tablets, etc) Communication focused devices Social and collaboration focused devices Phone, mail, calendar contacts, chat, SMS Social collaboration, meetings, VoIP, video Enterprise owned & controlled devices “ Bring your own device” – but enterprise controls management & security policies
  • 6. It’s A New Day In Your Mobile Life Reply email Locate Project Expert Check Tomorrows Schedule Check meeting details Attend a Web Meeting Check Project Details Update Meeting Minutes Private Chat to Expert Update Project Tasks Lotus Notes ® Lotus Notes ® Traveler Lotus Mobile Connect IBM Connections Lotus Sametime ® Update Biz Blog Roaming VPN Travel Customer Home Office Travel
  • 7. IBM Mobile Strategy Enabling users to participate in social business on the move
    • A comprehensive solution for social business delivered as first-class mobile platform experiences
    • Made available on leading devices through the device platforms' associated distribution channel
    • Supported by application development tools to help partners and customers reach their mobile user base by mobilize their information and applications
    • Complete with enterprise governance capabilities that are easily managed on premises, hosted, or in the cloud
  • 8. IBM Mobile Solution for Collaboration Enabling employees to participate in social business on the move Social Business Applications Zero-Install Web Applications Installable Mobile Applications Mail Social XPages, Portlets, Mail, Calendar, Contacts, Chat, Meetings, Activities, Blogs, Wikis, Forums .. . Activity Stream, Embedded Experiences, Application Launcher IBM Social Business Toolkit Device Platforms Device Management Apple Nokia Connectivity, Management, Security IBM Lotus Notes Traveler, IBM Lotus Mobile Connect Android Research in Motion On premises IBM LotusLive TM (IBM cloud) Delivery Methods Calendar Meetings UC
  • 9.
    • IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
    Disclaimer
  • 10. IBM Mobile Solution for Collaboration First-class mobile experiences delivered to leading devices
    • Communication via email, instant messaging, meetings, voice and video
    • Personal management of calendar, contacts and tasks
    • Mobile-optimized experiences for online meetings and collaborative document editing
    • Innovative and open-standards based social networking, centered around a converged activity stream for delivering notifications
  • 11. IBM Mobile Solution – Email, Calendar and Contacts IBM Lotus Notes Traveler for push-based access to email and calendar
    • Quick access to email (including attachments), calendar, address book, journal and to-do list for Lotus mobile users, either through on-premises IBM Lotus Domino® deployments, in the cloud with IBM LotusLive Notes or a mixed hybrid environment.
    • A no-charge mobile solution for entitled Lotus Notes and Domino customers
    • 2011 Next
    • Nokia Symbian 3 Enhancements
    • Android enhancements
      • Calendar Invitation Creations
      • Domino Encrypted Mail
      • Widgets (Calendar, Mail)
      • G2 and G3 Languages
    • Corporate Lookup for Groups
    • 2011 Next +
    • High Availability and failover
    • iPhone “partial wipe”
    • Android Calendar Month view
    This information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
  • 12.
    • Fastest growing business mobile email platform (IDC, September 2010)
    • “ Lotus Notes Traveler product has seen a tremendous spike in interest and supports iPhone, iPad, Symbian, and Windows Mobile, and launched its Android Beta in June 2010. iPhone and Nokia ESeries devices have been key for IBM and Android in 2010, and will have an impact in 2011. In general, IBM is experiencing successful adoption of Notes Traveler as about half of its customer base migrated to Notes/Domino 8.5x.”
    IBM is well positioned to help enterprises harness mobility trends
  • 13. IBM Mobile Solution – Instant Messaging IBM Lotus Sametime ® for access to chat, voice and video
    • Collaborate in real time - virtually anywhere you are working. The Sametime mobile client extends many of the capabilities available from the desktop Sametime client to key mobile devices.
    • 2011 Next
      • Installable application for Android
    • 2011 Next +
      • Installable application for Apple iOS
    • Future
      • Audio and video
    This information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
  • 14. IBM Mobile Solution – Mobile Meetings Optimized experiences for online meetings and document sharing
    • Access to meetings functionality on mobile devices
      • Participate in online meetings
      • View content, add comments
      • Launch from other applications such as calendar
    • 2011 Next
      • RIM BlackBerry application
      • Browser access from iPhone/iPad
    • 2011 Next+
      • Browser access from Android
      • Enhancements
    • Future
      • Audio and video
    This information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
  • 15. Access two services with LotusLive Mobile: Online meetings and email.
    • LotusLive Meetings, LotusLive Notes and LotusLive iNotes – mobile access options:
      • Apple, Android, Nokia and Windows Mobile devices via IBM® Traveler for LotusLive Notes
      • BlackBerry® smartphones via LotusLive Notes Hosted BlackBerry Service
  • 16.
    • Mobile access to enterprise social collaboration services including
    • Available now
      • Browser application for Android, iOS, and Symbian
    • 2011 Next
      • Installable application for major platforms
      • Activity Stream and Embedded Experience
    IBM Mobile Solution – Enterprise Social Collaboration First-class mobile platform experience for Social Business This information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
  • 17. IBM Mobile Design Partner Program
    • IBM Lotus Mobile Design Partner Program begins 1Q2011
    • Members
      • Participate in forum and regular meetings to discuss Mobile topics/futures
      • Have early access to beta software for review and feedback
    • Covers all Mobile products in the Lotus portfolio
    • Be involved and have an impact on IBM Mobile plans. Now open for nominations:
    • https://www-304.ibm.com/software/support/trial/cst/forms/nomination.wss?id=2700
    • For more information: Contact Jan Kenney (email: jank@us.ibm.com)
  • 18. Developing and implementing an enterprise mobile strategy – and what IBM learned Source If Applicable IBM Collaboration Solutions
  • 19. IBM at a glance
    • World’s largest information technology company
    • ~400,000 full time regular employees; ~100,000 contractors
      • 5,970+ executives
      • 39,700+ managers
    • Operations in 170 countries, divided into 5 operating teams and/or markets
      • North America, North East Europe, South West Europe, Asia Pacific, Growth Markets
    • A highly diverse workforce:
    • 50% workforce has less than 5 years of service
    • 50% of employees work remotely – not from a traditional IBM office
    • 71% of our employee population is outside USA
    • 15% of population comes from acquisitions & outsourcing deals
  • 20. Information Technology @ IBM
    • Use what we sell
      • IBM Lotus Notes, IBM Lotus Sametime, IBM Lotus Symphony rich client applications
        • IBM Lotus Notes Traveler and IBM Lotus iNotes software
      • IBM Lotus Connections software
      • IBM LotusLive services in the IBM cloud
      • On Demand Workplace corporate web portal (IBM WebSphere Portal)
    • Employees are encouraged to use social media, both inside and outside the firewall (e.g. Lotus Connections, Facebook, Twitter, LinkedIn etc.)
    • A variety of devices:
      • 100,000 corporate-liable cell phones, data cards and BlackBerry devices
      • Another 50,000 employees are reimbursed for wireless expenses.
        • 30,000 BlackBerry smartphones;
        • 12,000 Apple iOS, Google Android, Symbian, Windows Mobile smartphones and tablets
        • Cell phones
  • 21. IBM initiative: Workplace of the Future
    • Strategic initiative to understand what tools, technology, policies, guidelines and support our workforce will need in the future
    • Information Technology
    • Security
    • Governance
    • Human Resources
    • Legal
    • Learning
    • Communications
  • 22. Bring your own device
    • Employees have the option of using a personally owned laptop, smartphone or tablet for business purposes subject to security requirements
      • Gartner*: By 2014, 90 percent of organizations will support corporate applications on personal devices
    • Mobile devices of greatest interest include Apple iOS, Google Android, BlackBerry, Symbian and Windows Mobile
    • Information Technology (IT) provides services and support to access corporate systems
    * Source: Gartner press release: Gartner Reveals Top Predictions for IT Organizations and Users for 2011 and Beyond, November 30, 2010. http://www.gartner.com/it/page.jsp?id=1480514
  • 23. IBM mobile security policy
    • Lotus Traveler mobile device management
      • Eight character alphanumeric password
        • Expiration every 90 days
        • Device lock after 30 minutes
      • Device wipe
        • Remote
        • After 10 invalid password attempts
      • On device data encryption for high-value data
        • Encryption provided for Android
        • Encryption enforced for Apple iOS
    • RIM BlackBerry Enteprise Server device management
    • Security suite – third party anti-malware and firewall
  • 24. IBM Lotus Mobile Connect software
    • Virtual Private Network (VPN) security software for wireless and wired network connections
    • Helps protect transmission of sensitive information with data encryption
    • Client-less access Access HTTP- or HTTPS-based applications (for example, IBM Lotus iNotes) via browser-based login and authentication
    • Supports a full range of smartphones, tablets as well as PCs and Apple Macintosh
  • 25. IBM Technology Adoption Program
    • Internal program to leverage emerging technology and accelerate internal transformation
    • Brings together the collaboration community, iterative development and emerging technologies
    • IBM Technology Adoption Program Redpaper
      • http://www.redbooks.ibm.com/abstracts/redp4374.html
  • 26. Key learnings – end-user expectations
    • Employees want a single device for business and personal use and are supportive of personally owned devices
    • User attitudes have security implications
      • Users will take the path of least resistance – public services.
        • There is a business need to provide robust mobile services to reduce unsafe computing practices.
      • Wiping an entire device is unpopular with users
        • Separation of personal and corporate data remains a challenge.
      • Device passcode locks are a major employee dissatisfier
        • IT requires device passcode locks but are open to explore biometrics
    • With choices come questions (e.g. What's the best device for me ?)
      • Provide the right information to employees so they can make informed decisions
  • 27. Key learnings – IT considerations
    • External forces
      • Actions by the carriers in countries impact enterprise deployments
      • Enterprise capabilities continue to lag in a consumer-driven market
    • Network access
      • Leverage SSL VPN for email and a separate VPN for general access
    • Security considerations
      • Browser-based “cloud” solutions (e.g. iNotes, LotusLive Notes) provide flexibility and can help address security concerns with data at rest on mobile devices
  • 28. IBM Mobile Enterprise Services
    • Premier provider of security-rich mobile services to enterprises
    • Focus on smartphone and tablet solutions
      • RIM BlackBerry, Apple iPhone/iPad, Google Android etc.
    • Over 150 customers world-wide
    • Complete mobile service portfolio including device management, messaging, collaboration, applications, telecommunication expense management, networking, security etc.
      • On premise and cloud-based services
    Contact Chris Pepin (email: cpepin@us.ibm.com)
  • 29. For more information
    • IBM mobile collaboration software and services:
      • IBM software:
        • http://www.ibm.com/lotus/mobile
      • IBM Mobile Enterprise Services
        • http://www .ibm.com/services/us/index.wss/offerfamily/eus/a1031675
      • IBM Lotus Mobile Design Partner Program
        • https://www .ibm.com/software/support/trial/cst/forms/nomination.wss?id=2700
    • Learning from IBM implementation experience
      • IBM Social Computing Guidelines
        • http://www.ibm.com/blogs/zz/en/guidelines.html
      • IBM Technology Adoption Program Redpaper
        • http://www.redbooks.ibm.com/abstracts/redp4374.html
    Thank you !
  • 30. Legal Disclaimer
    • © IBM Corporation 2011. All Rights Reserved.
    • The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
    • References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
    • IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both.
    • Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.