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  • 1. Chapter 2-Entrepreneurship Skills Business Ownership Spring 2007 Williams C. Greene, (2000). Entrepreneurship Ideas in Action. Cincinnati, OH: South-Western.
  • 2. Lesson 2.1 Communication Skills
    • Businesspeople communicate by writing letters and memos, talking on the telephone, and meeting with customers, suppliers, bankers, employees, and others.
    • Successful entrepreneurs need to master all types of communication
  • 3. Writing Skills
    • The rules of writing effective Business Letters
    • Type all formal correspondences
    • Spell names and addresses correctly
    • Always date the correspondence
    • Use names and titles of people appropriately
    • Be direct and positive
    • Be persuasive and specific
    • Avoid fancy language
    • Be polite
    • Use appropriate closing (Sincerely)
    • Spell Check (pg. 25-26)
  • 4. Memos
    • A memorandum is a short written form of business communication that has a set format.
    • See format on page 26
  • 5. Speaking Skills
    • Telephone Conversations
    • Speak clearly
    • Be cheerful
    • Speak Politely
    • Plan what you are going to say
    • Take notes
    • (pg. 27)
  • 6. Speaking Skills
    • Talking to customers
    • Shake hands and make eye contact
    • Show interest in what customers say
    • Speak clearly
    • Be patient (pg. 28)
    • Thank the person
  • 7. Listening Skills
    • Are you a good listener?
    • Focus on the person speaking
    • Try to understand what the other person is saying
    • Ask questions for clarification
    • Take notes
    • (pg. 29)
  • 8. Class Activity
    • Story Telling Activity
  • 9. Lesson 2.3 Problem-Solving Skills
    • Once you own your own business, you will have to make decisions and solve problems every day
  • 10. Problem Solving Model Define the Problem Gather Information Identify Various Solutions Evaluate Alternatives Take Action Evaluate the Action Model seen on pg. 39 Think of a Problem you currently have?
  • 11. Group Problem Solving
    • Brainstorming is a creative group problem-solving technique that involves generating a large number of fresh ideas.
    • Consensus-Based Decision Making involves a consensus from group members-a consensus is agreement among a group of people (pg. 40-41)