Professional Service
Offerings
As a RIM Systems Integrator Partner, Vox Mobile can support all areas of your
BlackBerry environment through our different professional service offerings.
Blackberry Infrastructure Assessment Application Extension Training
Infrastructure Assessments provide the customer For customers who are looking to implement and
with a complete review of their BlackBerry envi- integrate the BlackBerry Enterprise Solution into
ronment including: their applications, proper planning and design are
critical. Whether the design includes services such
Installed Hardware
as BlackBerry browser, BlackBerry Mobile Data
BES Versioning and Component Topology
System (MDS), Rapid Application Development
Enterprise Messaging, Network and Domain
(RAD) or Java application development our design,
Connectivity
planning and training service provides the guid-
Enterprise Server Configuration
ance to meet these enhanced needs.
Migration/Upgrade Planning &
BES Admin Training
Deployment
Vox Mobile will provide training for the IT adminis-
Provide best practices when implementing a
trators covering a number of areas to help manage
switch-over to a new platform, upgrading to the
your BES environment.
latest BlackBerry smartphone or BES software
Introduction to BES server environments in-
including:
cluding BlackBerry Infrastructure, PIN based
Migration/upgrade project plan
communication and activation data flow.
Analysis data collection document
Administration of BES server demonstration
Design review document
showing how to manage Adding/Removing
Migration and/or Upgrade services checklist
users, IT Policy, Resending service books, Role
High Availability/ Monitoring Planning & based administration, User groups, Software
configuration policies, Security administration
Deployment
and Deployment.
High Availability / Monitor planning provides de-
Configuration Best Practices including Device
tailed design and implementation reviews, as well
Imaging, Device settings, Device deployment
as guidelines and suggestions for maintaining a
and Hardware and Software Upgrades.
BlackBerry Enterprise Solution that facilitates busi-
Basic BES Infrastructure Assessment on the
ness continuity. Partner solutions will also be pre-
Messaging platform, Hardware location, Net-
sented to offer options for getting the most out of
work allocation and User count/location
your Blackberry environment. Customers who
view the BlackBerry Enterprise Solution as mission
Professional Services are managed based upon a
critical will want to implement both the appropri-
Scope of Work completed prior to project kick-off.
ate tools, and the supporting processes.
Vox Mobile
1768 E. 25th St.
Cleveland, OH 44114
www.voxmobile.com