Authorized BES Support
Services Overview
Mobile Technology is penetrating the enterprise at a rapid rate, posing new challenges ranging from
highly technical server architecture and security to named caller support and lifecycle management of de-
vices that are constantly changing. There are many technologies available to make mobile computing an
effective and strategic part of your organization.
Our ABSS offering provides piece of
BES Support Services
24 X 7 Support mind by delivering service level
Vox Mobile’s Authorized BES Support
agreements for :
Services (ABSS) provides comprehen-
Time to resolution
sive technical support and software Named Callers
Speed to answer—inbound call
maintenance services for the Black-
Speed to answer—inbound email
Berry Enterprise Server (BES) through
Software Releases
BES Support team engaged
a flexible, annual subscription based
Incident status reports
program.
BES Administration
Our offering provides the same level
Training
of comfort in knowing that you have Company Overview
support available for issue resolution Vox Mobile was established to provide
Non-Production
as you would with RIM’s Technical unbiased expertise in the manage-
Server Support
Support Services. ment of all aspects of a mobile work
Vox Mobile is RIM certified to deliver environment. Deeply knowledgeable
Incident
authorized support services providing: in mobile technology and the business
Management
Incident support from origination processes of major wireless carriers,
Reporting
to resolution Vox Mobile inspires confidence in our
Constant communication and ability to deliver support to your
Application
status updates for incidents team.
Development
BES service packs and minor 1st RIM Systems Integrator
Incidents
release software Partner
Support Account
Monthly call and incident metric 1st RIM Certified SI Partner
Manager
reports RIM Certified Enterprise Server
Quarterly review sessions Support Technicians
Severity levels are outlined by Vox Engineers and Technicians certi-
25% Professional
Mobile but driven by the level of fied in the design, installation and
Services Discount
importance to your organization. training of wireless platforms.
Vox Mobile
1768 E. 25th St.
Cleveland, OH 44114
www.voxmobile.com