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Istc 2010 chris hadley

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Presentation at ISTC conference, UK, 2010.

Presentation at ISTC conference, UK, 2010.

Published in Technology
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  • Many presentations result in death by bullet point, so trying something a little different...
  • Top illustration = foundations are more solidBottom illustration = as a team we’re moving into the future (technologies, outlook etc) rather than remaining entrenched in the past
  • World = vision, big picture of where we want to goBaton = teamworkWindsurfer = agility/flexibilityArrows = decision-makingJigsaw = integration (of acquisitions)ROI = achieved demonstrable results
  • Birds = migrationsMegaphone = spreading the message of what we’re doing and whyComputers = underestimated the difficulty from a technical viewpointLoremipsum = didn’t understand our content as well as we thoughtMap = didn’t know what we didn’t know; had to work things out as we went along
  • Birds = complete migrationsMap + magnifying glass = improve user experience (search and navigation)Crowd = involve the communityDictionary = finalize standardsPick’n’mix = ad hoc doc requests

Transcript

  • 1. Chaos theory (reversed) – Getting your act together
    Chris Hadley
    Director, Customer Care
  • 2. About Micro Focus
    Financial Services
    Manufacturing
    Health Care
    Telecom
    Retail / other
    • High Growth International Software Company
    • 3. Founded in 1976
    • 4. Global company with 1,500 employees
    • 5. Trebled revenues, more than trebled profits in last four years
    • 6. Top 10 European software company
    • 7. Leader in Enterprise Application Management & Modernisation
    • 8. 15,000 current customers
    • 9. Seven acquisitions in last four years – broad solution and product reach
    • 10. Global partners Microsoft, IBM, Oracle, HP/EDS, Accenture
  • 11. The requirements
    My customers want help doing their jobs
    My company wants more with less, faster, now and into the future
    My team wants to be happy, energised, and recognised as making a difference
  • 12. Blood pressure
    2006 2007 2008 2009 2010 2011 2012
  • 13. 2006
    UK
    US
    CHM
    Help 2.0
    HTML
    Eclipse
    (PDF)
    CVS++
    Mainframe Express
    Net Express
    Server Express
    SOA Express
    ...
    XMetaL with
    MF DTD
  • 14. 2007
    US
    UK
    HAL
    CHM
    Help 2.0
    HTML
    Eclipse
    PDF
    (PDF)
    Bulgaria
    File servers
    CVS++
    Mainframe Express
    Net Express
    Server Express
    SOA Express
    Revolve
    ACU COBOL
    XMetaL with
    MF DTD
    FrameMaker
    RoboHelp
    Word
    DBC/XDBC
    Enterprise View
    Data Express
  • 15. UK
    2009
    US
    HAL
    Bulgaria
    CHM
    MSHC
    HTML
    Eclipse
    PDF
    (PDF)
    CMS
    File servers
    Austria
    CVS++
    Net Express Server Express
    Studio EE Server EE
    MFE EE SOA Express
    Data Express MW
    ACU COBOL RM COBOL
    Revolve Enterprise Link
    Silk Performer Silk CTM
    Silk Test DevPartner
    QADirectorQALoad
    StarTeamCaliber
    AppServerVisiBroker
    Rumba OnWeb Web2Host
    TeamDefine Eclipse
    Open PL/I etc etcetc
    SVN
    XMetaL with DITA
    XMetaL with Borland
    Xmetal with CPWR
    FrameMaker
    RoboHelp
    Word
  • 16. UK
    2010
    US
    HAL
    Bulgaria
    CHM
    MSHC
    HTML
    Eclipse
    PDF
    (PDF)
    CMS
    File servers
    Austria
    CVS++
    Net Express Server Express
    Studio EE Server EE
    MFE EE SOA Express
    Data Express MW
    ACU COBOL RM COBOL
    Revolve Enterprise Link
    Silk Performer Silk CTM
    Silk Test DevPartner
    QADirectorQALoad
    StarTeamCaliber
    AppServerVisiBroker
    Rumba OnWeb Web2Host
    TeamDefine Eclipse
    Open PL/I etc etcetc
    SVN
    XMetaL with DITA
    XMetaL with Borland
    Xmetal with CPWR
  • 17. UK
    2011/2
    US
    CHM
    MSHC
    HTML
    Eclipse
    PDF
    Bulgaria
    CMS
    Austria
    CVS++
    Net Express Server Express
    Studio EE Server EE
    MFE EE SOA Express
    Data Express MW
    ACU COBOL RM COBOL
    Revolve Enterprise Link
    Silk Performer Silk CTM
    Silk Test DevPartner
    QADirectorQALoad
    StarTeamCaliber
    AppServerVisiBroker
    Rumba OnWeb Web2Host
    TeamDefine Eclipse
    Open PL/I etc etcetc
    SVN
    XMetaL with DITA
    Legacy
  • 18. The goal: Help customers do their jobs
    Documentation is good if:
    it’s easy to find what you’re looking for
    information flows naturally
    it answers your question
    it helps you do your job smarter
    X
    Help 2.0
    MSHV 1
    HTML
    Eclipse
    PDF
    +
    +
  • 19. The approach: Consistency and efficiency
    XMetaL with DITA
    XMetaL with Borland
    Xmetal with CPWR
    FrameMaker
    RoboHelp
    Word
    XMetaL with
    DITA
    Legacy
    CMS
    CMS
    File servers
    CVS++
    CVS++
    SVN
    SVN
  • 20. The team: Still overloaded, but...
  • 21. The future
    CHM
    MSHC
    HTML
    Eclipse
    PDF
    XMetaL with
    DITA
    Legacy
    CMS
    ??
  • 22. What has gone well?
  • 23. What could we have done better?
    ?
  • 24. What next?
  • 25. Chris.Hadley@microfocus.com