Portfolio from Jan 2007 to July 2010

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Portfolio from Jan 2007 to July 2010

  1. 1. SQR Results online template system January 2010 How are we performing? January 2010 12 Month January Average 95% 99.45% Flight Information Target 4.20 4.20 95% 97.60% North Accuracy and ease of Terminal 95% 100.00% Achieved 4.26 4.23 finding flight information 95% 97.05% South Target 4.20 4.20 Terminal Results from our passenger surveys 5 = Excellent 1 = Poor Achieved 4.30 4.35 99% 98.16% 12 Month January Average 99% 99.61% Departure Lounge Seating Target 3.80 3.80 99% 99.31% North Ease of finding a seat in the Terminal 99% 99.77% departure lounge Achieved 4.04 4.11 South Target 3.80 3.80 !“#$%&‘()*+,-./0123456789:;<=>? @ A B C DE F G H I J K L M N O P Q R S T U V W X Y Z [ Terminal ] ^ _ `a b c d e f g h i j k l m n o p q r s t u v w x y z { | } Results from our passenger surveys 5 = Excellent 1 = Poor Achieved 3.98 4.13 ~ --- ˇ ? £ ? § ¨ © S ¸ « ¬ -® Z? ° ± ? ? ´ μ ¶ · ¸a? s¸ » Lˇ ? lˇ z? R´ Á  A? Ä L´ C´ Ç Cˇ É E? Ë Eˇ Í Î Dˇ N´ Nˇ Ó Ô O? Ö ¥ 99% 99.19% Rˇ U? Ú U? Ü † T¸ ß r´ á â a? ä l´ c´ ç cˇé e? ë eˇ í î dˇ n´ nˇ ó 12 Month ô o? ö ÷ rˇ u? ú u? ü ‡ 99% 99.67% January Average 99% 99.22% Cleanliness !“#$%&‘()*+,-./0123456789:;<=>? North Target 4.00 4.00 @ A B C DE F G H I J K L M N O P Q R S T U V W X Y 99% 99.93% Overall cleanliness Terminal Z [ ] ^ _ `a b c d e f g h i j k l m n o p q r s t u v w x Achieved 3.98 3.99 y z { | } ~ --- ˇ ? £ ? § ¨ © S ¸ « ¬ -® Z? ° ± ? ? ´ μ ¶ · ¸a? of the terminal s¸ » Lˇ ? lˇ z? R´ Á  A? Ä L´ C´ Ç Cˇ É E? Ë Eˇ Í Î Dˇ N´ Nˇ Ó Ô O? Ö ¥ Rˇ U? Ú U? Ü † T¸ ß r´ á â a? ä l´ c´ ç cˇé e? ë eˇ í î dˇ n´ nˇ ó ô o? ö ÷ rˇ u? ú u? ü ‡ South Target 4.00 4.00 Terminal 92.54% 98.13% Results from our passenger surveys 5 = Excellent 1 = Poor Achieved 3.97 3.99 95.00% Under Review 12 Month January 95.00% 99.89% Average 89.13% 80.31% Wayfinding Target 4.10 4.10 North Ease of finding your way Terminal around the airport Achieved 4.07 4.08 South Target 4.10 4.10 Results from our passenger surveys Terminal 99% 97.74% 5 = Excellent 1 = Poor Achieved 4.03 4.09 99% 99.65% 12 Month 99% 99.24% January Average 99% 99.82% Pier Service North Target 88.39% 88.39% Percentage of passengers Terminal Achieved 94.85% 95.62% embarking and disembarking directly into the terminal Target 94.00% 94.00% South 99% 99.80% building Terminal 97% 99.00% Achieved 97.50% 95.94% For more information and to leave your feedback, go to www.gatwickairport.com Measures defined and targets set by the UK Civil Aviation Authority
  2. 2. Airport signage & DAM homepage graphics
  3. 3. Internal hospital doctor and patient medical forms DRUGS NOT ADMINISTERED DATE TIME DRUG REASON ACTION TAKEN NURSES SIGNATURE SEE CODE BELOW When dose varies with route of AS REQUIRED PRESCRIPTIONS OTHER PRESCRIPTIONS IN USE (Tick Box) IV INFUSION CHART IV FLUID CHART DIABETIC CHART SALBUTAMOL CHART PCA/NCA TPN OF administration prescribe separately DATE TIME DOSE ROUTE GIVEN BY CHECKED BY DATE TIME DOSE ROUTE GIVEN BY CHECKED BY DATE TIME DOSE ROUTE GIVEN BY CHECKED BY DRUG ALLERGIES DOSE CHECKED PRESCRIBER INITIALS MAX DOSE/24 ROUTE ___________ mcg/mg/g/units per kg/___________ Hrs INDICATION WARD CONSULTANT DATE OF ADMISSION SIGNATURE IN FULL PHARMACY START PRINT NAME + BLEEP DRUG ALLERGIES DOSE CHECKED PRESCRIBER ___________ mcg/mg/g/units per kg/___________ INITIALS MAX DOSE/24 Hrs ROUTE BARTS AND THE LONDON CHILDREN’S HOSPITAL TWO WEEK IN-PATIENT MEDICATION PRESCRIPTION INDICATION SIGNATURE IN FULL PHARMACY START PRINT NAME + BLEEP DRUG ALLERGIES DOSE AND ADMINISTRATION RECORD CHECKED PRESCRIBER INITIALS MEDICINES ON ADMISSION (Reconciliation to be completed by pharmacy) MAX DOSE/24 ROUTE ___________ mcg/mg/g/units per kg/___________ Hrs Medications on Admissions: number items Liquid or Tablet PEG / PEJ / NG / NJ Please circle if appropriate INDICATION WHEN DRUG IS NOT ADMINISTERED RECORD THE APPROPRIATE NUMBER IN THE BOX AND DETAIL ACTION TAKEN (OPPOSITE): Œ PATIENT AWAY FROM WARD  PATIENT COULD NOT RECEIVE – CHECK POLICY SIGNATURE IN FULL PHARMACY START Ž PATIENT REFUSED DRUG  DRUG NOT AVAILABLE – OBTAIN A SUPPLY  ON INSTRUCTION OF DOCTOR ‘ OTHER ’ PATIENT SELF ADMINISTERED PRINT NAME + BLEEP DRUG ALLERGIES DOSE CHECKED PRESCRIBER INTRAVENOUS FLUSHES INITIALS MAX DOSE/24 ROUTE ___________ mcg/mg/g/units per kg/___________ Hrs DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY INDICATION DRUG (APPROVED NAME) SIGNATURE IN FULL PHARMACY START DOSE STRENGTH START DATE FREQUENCY PRINT NAME + BLEEP TYPE OF ACCESS PHARM DRUG ALLERGIES DOSE SIGNATURE PRINT NAME AND BLEEP ALL CHECK CHECKED PRESCRIBER ADDITIONAL INSTRUCTIONS INITIALS MAX DOSE/24 ROUTE DRUG (APPROVED NAME) ___________ mcg/mg/g/units per kg/___________ INDICATION Hrs DOSE STRENGTH START DATE FREQUENCY Source: GP (ph) / (written) Pt Parents PODs Notes ............. eTTA ............. Other Recorded by: Initials Contact No. Date TYPE OF ACCESS PHARM SIGNATURE IN FULL PHARMACY START SIGNATURE PRINT NAME AND BLEEP ALL CHECK PRINT NAME + BLEEP ADDITIONAL INSTRUCTIONS TAKE HOME MEDICINES (TTAs) DRUG ALLERGIES CHECKED DOSE DRUG (APPROVED NAME) PHARMACY CHECK DATE COMMENTS PRESCRIBER DOSE STRENGTH START DATE FREQUENCY INITIALS MAX DOSE/24 ROUTE TYPE OF ACCESS PHARM ___________ mcg/mg/g/units per kg/___________ Hrs SIGNATURE PRINT NAME AND BLEEP ALL CHECK DISPOSAL OF PATIENTS OWN MEDICINES INDICATION ADDITIONAL INSTRUCTIONS SIGNATURE IN FULL PHARMACY START DRUG (APPROVED NAME) (See the Trust Policy for the Use of Patients Own Medicines for guidance on when disposal is appropriate). PRINT NAME + BLEEP DOSE STRENGTH START DATE FREQUENCY This section should be completed by the nurse/pharmacist/doctor and signed by the patient or their carer. The medicine DRUG ALLERGIES DOSE TYPE OF ACCESS PHARM must then be sent to the pharmacy for disposal. CHECKED PRESCRIBER SIGNATURE PRINT NAME AND BLEEP ALL CHECK I consent to the disposal of the following medicines: INITIALS Ametop/Emla (circle as appropriate) MAX DOSE/24 ROUTE ADDITIONAL INSTRUCTIONS 1 Hrs 2 Signed INDICATION Patient/Carer SIGNATURE IN FULL PHARMACY START Dated PRINT NAME + BLEEP BLT0110 CUT OUT CUT OUT HOSPITAL NO. ALLERGIES & ADVERSE DRUG REACTIONS (ADR) SURNAME DRUG / OTHER ALLERGENS REACTION SOURCE INITIAL & DATE GIVEN NAME ALLERGY Nil Known Drug (or other) Not Possible to Ascertain Sticker Attach (Confirm ASAP) DATE OF BIRTH SEX M F Weight (kg) Height (cm) BSA(m2) DATE INITIAL DATE INITIAL DATE INITIAL Weight Weight Weight Condition(s) where medications are contraindicated? PRESCRIPTIONS MUST BE REVIEWED AND REWRITTEN EVERY TWO WEEKS OR SOONER REBOARDING CHECKED BY PHARMACIST PRESCRIPTIONS MUST BE REVIEWED AND REWRITTEN EVERY TWO WEEKS OR SOONER REBOARDING CHECKED BY PHARMACIST ENTER DOSE AGAINST REQUIRED USE ONE ROUTE ONLY FOR EACH ENTRY REGULAR PRESCRIPTION MONTH YEAR ENTER DOSE AGAINST REQUIRED USE ONE ROUTE ONLY FOR EACH ENTRY REGULAR PRESCRIPTION MONTH YEAR ALLERGIES STATE INITIAL DATE STATE INITIAL DATE CHECKED DATE TIME ONCE ONLY AND PRE-MEDICATION DRUGS DOSE ROUTE SIGNATURE, PRINT NAME + BLEEP GIVEN BY CHECKED START DATE START DATE PRESCRIBER INITIALS TIME BY PHARM SINCE START CHANGE CHANGE GIVEN CHECKED BY BY SINCE START CHANGE CHANGE GIVEN CHECKED BY BY ADMISSION ADMISSION DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY CHECKED CHECKED ROUTE PRINT NAME ROUTE PRINT NAME PRESCRIBER PRESCRIBER INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP TIME DOSE DOSE DOSE TIME DOSE DOSE DOSE STATE INITIAL DATE STATE INITIAL DATE START DATE START DATE SINCE START CHANGE CHANGE GIVEN CHECKED BY BY SINCE START CHANGE CHANGE GIVEN CHECKED BY BY ADMISSION ADMISSION DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY CHECKED CHECKED ROUTE PRINT NAME ROUTE PRINT NAME PRESCRIBER PRESCRIBER INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP TIME DOSE DOSE DOSE TIME DOSE DOSE DOSE STATE INITIAL DATE STATE INITIAL DATE START DATE SINCE START CHANGE CHANGE GIVEN CHECKED BY BY START DATE SINCE START CHANGE CHANGE GIVEN CHECKED BY BY ADMISSION ADMISSION DRUG BLOOD LEVELS DATE DRUG OTHER INSTRUCTIONS ALLERGIES CHECKED SIGNATURE IN FULL PHARMACY DATE DRUG OTHER INSTRUCTIONS ALLERGIES CHECKED SIGNATURE IN FULL PHARMACY ROUTE PRINT NAME ROUTE PRINT NAME PRESCRIBER PRESCRIBER INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP DRUG DATE/TIME LEVEL COMMENTS / ACTION TAKEN DRUG DATE/TIME LEVEL COMMENTS / ACTION TAKEN TIME DOSE DOSE DOSE TIME DOSE DOSE DOSE STATE INITIAL DATE STATE INITIAL DATE START DATE SINCE START CHANGE CHANGE GIVEN CHECKED BY BY START DATE SINCE START CHANGE CHANGE GIVEN CHECKED BY BY ADMISSION ADMISSION DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY CHECKED CHECKED ROUTE PRINT NAME ROUTE PRINT NAME PRESCRIBER PRESCRIBER INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP INITIALS mcg/mg/g/units per kg/ INITIALS BLEEP TIME DOSE DOSE DOSE TIME DOSE DOSE DOSE
  4. 4. Hospital information leaflets rebranding

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