Contextual Computing - I'm Ready for my Close up, Mr. Jobs -
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I'M READY FOR MY CLOSE UP, MR. JOBS. ...

I'M READY FOR MY CLOSE UP, MR. JOBS.

How contextual aware information systems are changing support.

IT has evolved to become IS, with this change information systems have become contextually aware. Context is based on many factors that change the support dynamic.

The most aggressive use case of IS context is location. Location changes the types of FAQ's a user may ask, changes the way a field tech carry's out his/her daily routine. Technology today is enabling a new breed of services that bring valuable data, tools and metrics that dramatically change the world of support.
- Learn the five key drivers to location aware support.
- Review the metrics that drive knowledge workers when assisted by contextual aware devices and data.
- Top 10 ways you can use location in your support organization today.
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For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.

CHRISTORY- https://www.vizify.com/chrisdancy

CAREER- http://www.linkedin.com/in/chrisdancy

MEET IN PERSON: http://www.servicesphere.com/future-events/

PRESS- http://www.chrisdancy.com

Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.

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  • Get contentAsk Questions in the chat for webext or twitter using the hashtag
  • The past five months of 2013 have been incredible.Major Tech publications like TechCrunch, WiredMain stream publications like The Financial TimesTelevision and RadioAn Awareness of the Future can create a stir. Oddly enough, all I did in the presentation that caused the attention was a really obscure skill from the 90’s….back then we called it “THINKING”
  • I like to travel time in my presentationsSo let’s take a look at:1900-2000 1001980-2020 402020-2030 10
  • Physical Contextual Systems 1900-2000 – 100 years90% in Agro in 1900 - 1% of the Western Economy is still in Agro
  • Astrological   - SPACE, the HEAVENSGeography (Landmarks relationships to other physical things)Local Geo  (Gift shops, food items grocery) –not grocery (fresh outside)
  • 100 years to understand and record the world around us in "CONTEXT"40 years to FORGET, but STILL record the world around us without "CONTEXT”, CONTEXT in the last 40 years has moved from physical things, places and hisotry and moved toward DATA CENTERIC CONTEXT.
  • Wave 1: NetworkedTools: token ringsUses: move around less…the rise of obesity Wave 2: The Internet 1990-2005Tools: BBS, Communities, WebUses: From connected to contextual – happened first in web rings (Blogging), chat rooms, ecommerce,Wave 3: The MobileTools: Laptops, Cell Phones, Portable devices – cameras, music players Uses: Date / Time, Event Based Context
  • Wave 4: SOCIALTools: Social NetworksUses Interest Graph Context (ECOMMERSE v2)Wave 5: DEPENDENTTools: Social AppsUses: Social Graph (People like you like this),Economic Graph (Who and where is the money (LinkedIn),Influence Graph (you friend likes this), Location(You’re here and you might like this)Wave 6: The Internet of ThingsTools: Home and Office devices and sensorsUses:,Environmental graphs,Just In Time Information, Proximity Graph
  • I’m here, but here is a narrative defined historically by social class and others. Ancient mapPaper mapCustom Map (trip as a service) Context paper map (think theme park with coupons for what’s near you,Layered maps from civic /gov orgs), Digital maps (tools like GPS) Crowdsourced location (Yelp)Assisted ambient location!!! (Waze, Location aware shopping, TWIST for friends) BUT, REMAKE reality you need the internet of things and MORE DATA. Hyper digital cartography.
  • Big Data / Hyper Personal DataCivic information in real time (Dog bites)Assisted location (WIKIPEDIA LAYERS) or housing prices (ZILLIOW)LIVE traffic maps, you have ASSISTED Real time locationContextual Location – Anticipated assisted location (Google NOW)Sensors in our cars like the "automatic" we hit the age of Assisted CONTEXTUAL location REMAKING REALITY…it’s not something in the future, it’s something in the past.
  • Types of contextHEALTH – Life Expectancy vs Arable land”Types of ContextReligion (the popestwietter followers)Political (De-crimilization of homosexuality)Both examples of Historical Context
  • The Quantified Enterprise - What are contextual aware systems?Why is the idea of Quantification important today?
  • LAYERED SUPPORT….What to EAT, WHAT NOT TO EATWhere NOT to run (BAD DOG)
  • What about the benefits of a CONTEXTUAL ENTERPRISE
  • 100 years to understand and record the world around us in "CONTEXT"40 years to FORGET, but STILL record the world around us without "CONTEXT"20 years to have Tech MERGED back into the timeline of our livesMany people spend most of their day "recreating" the physical world in a digital world
  • Wave 1: The BiologicalTools: physical Sensors and devicesUses - Enrichment Graph, you ate, slept and movedWave 2: The Hypersigils Tools: Neruohead sets, Neruo games,Uses: NeuroscienceWave 3: Quantum ContextTools: DNAUses: Teams, projects, work, Resume. Next

Contextual Computing - I'm Ready for my Close up, Mr. Jobs - Presentation Transcript

  • 1. Contextual ITSM The Next Wave Of BYOD
  • 2. We are in IT, we should act like IT 2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop Management and IT Support 2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software Vendor, IT Marketing 2009 - Enterprise 2.0, Social Media and IT Support 2010 - Big Data, Social Media and Collaborative Systems 2011 - Mobility, Location, ITSM 2525, Social Media and ITSM 2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity 2013 - Robotics, Mindfulness, Culture 2.0, Existence as a Platform, Contextual ITSM 2014- Disposable Culture, Digital Death, Wearable Tech & LGBT History, Netocracy 2020
  • 3. CONTEXT – EVOLUTION OF CONTEX – PHYSICAL SYSTEM – DIGITAL SYSTEM – CONTEXT DEFINED – QUANTIFIED ENTERPRIS – QUANTUM SYSTEM
  • 4. #ITSMconte @servicesphere Evolution of Context 1900-2030
  • 5. #ITSMconte @servicesphere Physical Systems 1900-2000
  • 6. @servicesphere #ITSMconte
  • 7. #ITSMconte @servicesphere Digital Systems 1980-2020
  • 8. #ITSMconte Digital Contextual System Waves Wave 2 Wave 3 Networked @servicesphere Wave 1 Internet Mobile
  • 9. #ITSMconte Digital Contextual System Waves Wave 5 Wave 6 Social @servicesphere Wave 4 Dependent Internet of Things
  • 10. Health Experience Home Connected Chris Dancy
  • 11. What is Context? – Geographica – Algorithmi – Tempora – Locatio – Life Styl – Proximit – Biologica
  • 12. Arable Land vs. Life Expectancy eligious Affiliation, Homosexual Outlawed and Social Media Hate Speech Geographical Context
  • 13. Algorithmic Context
  • 14. Historical Context
  • 15. Temporal Context
  • 16. Social Info Context
  • 17. Location Context DOCUMENTATION ACCESS MEDIA PEOPLE INFLUENCE APPLICATIONS SERVICES
  • 18. Location Context Mobile Phone Wearable Computing
  • 19. Living Context
  • 20. Life Style Context
  • 21. Proximity Context
  • 22. Correlational Context
  • 23. Biological Context
  • 24. A Day in the Life of Context Leave home now!! Temporal Here’s your car You’re at the airport You’re at the wrong gate Your luggage is here. Do you need a car Location Proximity Location Life Style Proximity
  • 25. Future Context
  • 26. #ITSMconte @servicesphere The Quantified Contextual Enterprise From desktops to RNA
  • 27. #ITSMconte Top 10 Use Cases @servicesphere 1. 2. 3. 4. 5. Support (Dynamic Support UX/UI) Collaboration(Proximity) Task / Assignments (location) Feedback (Survey/Review) Engagement (In location, persistence, presence)
  • 28. #ITSMcontext Top 10 Use Cases @servicesphere 6. Knowledge (Tips/Photos/Advice) 7. Augmented Reality (Sharing) 8. Just in time support (No UI) 9. Geo Layered support (External API's) 10.Analysis and Metrics (Evernote Atlas, heat maps)
  • 29. #ITSMconte Use Cases Hyper Empowered @servicesphere • Security Physical/ Device, Mood, Projects options • Guided Tour (New Employee) • Calendar Appointments? • Contacts? • Meeting New Peers? • Lunch Decisions?
  • 30. #ITSMconte @servicesphere Quantum Systems 2020-2030
  • 31. #ITSMconte Quantum System Epoch 2 Epoch 5 Biological @servicesphere Epoch 1 Hypersigils Quantum
  • 32. CROWD vNext Humanity as a Platform
  • 33. You Pink Elephant BMC Software Shutterstock Peers Mentors Neanderthal Man Chris Dancy Data exhaust cartographer chris_dancy@bmc.com “chrisdancy ” 50500 +1-720-936-9192 @servicesphere