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Geek Squad:  Student Technology Teams Chris Champion,  M.S.Ed.   MCSE, Network+ Brad Shank,  B.S.:   MIS
Introductions <ul><li>Chris Champion, M.S.Ed. </li></ul><ul><ul><li>MCSE, Network+ </li></ul></ul><ul><ul><li>Systems Engi...
1. School Technology “Problems”   2. What Students Do and DON’T Do   3. How We Do It   4. Best Practices / Future Plans
Our Technology “Problems” HARDWARE s TEXT HARDWARE E-MAIL PEBCAK SERVER
1. Our Technology “Problems”   2. What Students Do and DON’T Do   3. How We Do It   4. Best Practices / Future Plans
What Students Do / Don’t Do Printers CD / Floppy Monitor Software Installation Network Equipment Servers Unsupervised Use
1. Our Technology “Problems”   2. What Students Do and DON’T Do   3. How We Do It   4. Best Practices / Future Plans
IT Response Process Teacher Request Dispatch to Student Student Response Teacher Evaluation Student Grade
“ IT Request” Online Form
“ Student Dispatch” Form
“ Student Dispatch” Form  (part 2)
“ Teacher Evaluation” Form
1. Our Technology “Problems”   2. What Students Do and DON’T Do   3. How We Do It   4. Best Practices / Future Plans
Flow Charts Student-created Troubleshooting  Documents
Graphic Arts Classes <ul><li>Student  </li></ul><ul><li>Web  </li></ul><ul><li>Design </li></ul>
Organizations & Curriculum www.studenttechsupport.org www.genyes.org
Organizations & Curriculum Upper Merion (PA) UMiHelp.wikispaces.com
Organizations & Curriculum Mouse.org NYC schools
Sample Documents: <ul><li>http://www.cpavts.org/ITResponse </li></ul>
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Geek Squad

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Presentation given at the 2007 PA Keystone Technology Integrators' Summit

Published in: Economy & Finance, Education
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Transcript of "Geek Squad"

  1. 1. Geek Squad: Student Technology Teams Chris Champion, M.S.Ed. MCSE, Network+ Brad Shank, B.S.: MIS
  2. 2. Introductions <ul><li>Chris Champion, M.S.Ed. </li></ul><ul><ul><li>MCSE, Network+ </li></ul></ul><ul><ul><li>Systems Engineer employment for 10 years </li></ul></ul><ul><ul><li>Cumberland-Perry Computer Teacher for 5 years </li></ul></ul><ul><ul><li>2005 Keystone Technology Integrator </li></ul></ul><ul><ul><li>Master’s of Education, Integrating Technology </li></ul></ul><ul><li>Brad Shank, B.S.: MIS </li></ul><ul><ul><li>Bachelor's of Management Information Services at IUP </li></ul></ul><ul><ul><li>Keystone Summit Intern / Staff 3 years </li></ul></ul>
  3. 3. 1. School Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans
  4. 4. Our Technology “Problems” HARDWARE s TEXT HARDWARE E-MAIL PEBCAK SERVER
  5. 5. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans
  6. 6. What Students Do / Don’t Do Printers CD / Floppy Monitor Software Installation Network Equipment Servers Unsupervised Use
  7. 7. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans
  8. 8. IT Response Process Teacher Request Dispatch to Student Student Response Teacher Evaluation Student Grade
  9. 9. “ IT Request” Online Form
  10. 10. “ Student Dispatch” Form
  11. 11. “ Student Dispatch” Form (part 2)
  12. 12. “ Teacher Evaluation” Form
  13. 13. 1. Our Technology “Problems” 2. What Students Do and DON’T Do 3. How We Do It 4. Best Practices / Future Plans
  14. 14. Flow Charts Student-created Troubleshooting Documents
  15. 15. Graphic Arts Classes <ul><li>Student </li></ul><ul><li>Web </li></ul><ul><li>Design </li></ul>
  16. 16. Organizations & Curriculum www.studenttechsupport.org www.genyes.org
  17. 17. Organizations & Curriculum Upper Merion (PA) UMiHelp.wikispaces.com
  18. 18. Organizations & Curriculum Mouse.org NYC schools
  19. 19. Sample Documents: <ul><li>http://www.cpavts.org/ITResponse </li></ul>
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