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Freelance Musician Customer Care
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Freelance Musician Customer Care

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freelance musician, introduction to concept of customer care, entrepreneurial activity

freelance musician, introduction to concept of customer care, entrepreneurial activity

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Freelance Musician Customer Care Presentation Transcript

  • 1. Freelance Musician Customer Care chris baker www.musicstudentinfo.com
  • 2. Customer Care Lesson aims To introduce the concept of customer care in business to students. To give students the opportunity to demonstrate their understanding of customer care in a business.
  • 3. Customer Care Lesson Outcomes • All students will understand what is meant by customer care in business and why it is important to business. • Students will have taken part in deciding how to find out what customers need. • Most students will also have developed questions to ask customers as part of market research. • Some students will have looked at the wider advantages of good customer care to a business.
  • 4. Materials Needed • Blank paper • Simple Questionnaire Design and Analysis from Teachers’ Toolkit • RBS interactive activity • Merrill Lynch principles
  • 5. Customer Care Activity 1 • Students discuss in pairs. • When you have been shopping, where have you found the best customer care? • Class share examples to establish experience of customer care and generate ideas to work on during the sesson. • E.g. help with finding the right size clothes, help deciding on the right colour, help with ordering etc.
  • 6. Customer Care Activity 2 • Students work in groups. • Run through the following role-play scenario: • Two customers together. Two bank assistants: one assistant, one manager. Bank paying-in machine has “swallowed” a card. • How would you deal with the situation? • Use the following questions to stimulate class discussion: How did each side feel? • Cont’d
  • 7. Customer Care Activity 2 • • • • What do you need to know about your customers? What about a knowledge of the law? Is it needed? How much?
  • 8. Customer Care Activity 3 • Students discuss sections there are in a bank building catering for customers. • Students identify functions that take place in a bank. • Record these. • In pairs students sketch the basic shape of the building & decide where to place each to be helpful for customers. • Students identify verbally or in written form why they chose the areas they did.
  • 9. Customer Care Activity 4 – 10mins • Students come up with methods of finding out what customers want. • What questions would you ask your customers to help you decide the layout of the bank?