Computer Support for small
Keep it Simple!!!
• Most modern companies cannot survive
without a computer
• No computer can mean loss of revenue
• Most computer issues are down to user error
or neglect, software related and relatively
straightforward to fix - for an expert!
IT Issues for small businesses
• Small numbers of PCs/devices makes having an IT
manager impractical for a small business
• Back to base is not ideal unless hardware needs fixing
and call outs are expensive as well as time delaying
• IT maintenance contracts can be expensive and extras
can rapidly up the costs
• Telephone helpdesks – being guided over the phone to
fix a problem is slow and depends on the users
• Do I honestly back up documents and data as often as I
should and do I keep a copy in another location???
• Prevention is better than cure – my device’s health is
• Rapid response to fix problem to reduce downtime
• If internet access is available for the PC a remote
operator accessing my PC can diagnose and fix faults
• Back to base services I would expect to reduce
downtime as much as possible
• Able to download my documents/data from anywhere
in the world should I lose it
• Simple fee structure which covers devices and not
locations – IT is now mobile!
iBizetc – Computer Support
• Provides IT support for devices – PCs, tablets,
• Automatic Data back up service
• Anti Virus & Malware protection
• Online support and information
• Remote fixing of software related issues
• Collection, fix and return service
• Contactable account manager email or phone
How it works
• Each device has a small “App” downloaded onto
it which enables us to remotely monitor your
device whenever it is connected to the internet.
• Remotely we ensure that your computer is kept
up to date with software upgrades e.g. Windows
• When online all your data is automatically backed
• Your account is managed by an account manager
and support team
If I have a problem
• Call the freephone number provided and speak to
an IT adviser (08.00 – 18.00)
• Providing you are connected to the internet, your
problem can be fixed remotely – you can watch,
talk to our adviser or get a cup of tea!
• If the problem cannot be fixed in an hour (or
prevents internet connection) then the problem
is likely to be hardware related and we arrange a
courier collection of your device for back to base
repair. You pay only for parts (if required).
Data Back Up
• Your data is backed up automatically as you
work (when connected to the internet)
• If you lose your data or buy a new PC we will
arrange (again remotely) the transfer of your
data or if repaired e.g. hard drive failure we
will load you data before returning your
• iBizetc is a IT communications company
founded to service small businesses
• “Support” is the first product package, 24/7
support, website packages and telephony are
planned to follow…
• Based in Christchurch
Do not take my word for it…
What Do People Say About Us?
I'll be the first to admit I'm not great with computers, however I work
from home and I'd be lost without it. I had a major problem recently,
if I couldn't solve it quickly I would have lost a £10,000 booking. Dave
was able to take over my computer remotely, fix it for me and within
30 minutes I was working again. Fantastic!
SHARON B. - NOT JUST TRAVEL
What is NOT covered
• Computers running Windows XP or older – we’ll always
try and help with these but we can’t guarantee support
as Microsoft no longer provides any support materials
for these operating systems as they consider them too
• Internet connection issues where we have not supplied
the internet connection
• Repair of PCs under warranty – unless supplied by us as
manufacturers insist you use their registered repairers
• Likewise Apple devices have to be repaired by Apple;
we cannot purchase parts
• Every Package Includes:
* 12 months support contract
* 1 hour guaranteed fix
* Remote desktop support
* Free collect, fix and return service
* Unlimited calls
* No call-out fees
* Free IT advice and support line
Plus we also include for every PC:
* Unlimited data back-up for each PC
* Award Winning Anti-Virus & Anti-Malware protection
*Enter your invitation code CP02 at checkout to receive a discount
Membership Package Options
• 1 PC - £49pm
• Perfect for the home business or solo trader.
We support your PC and you in the running
of your business. Everything is included as
standard. You simply focus on your business.
• 3 PCs - £74pm
• Ideal for the small office or home office.
Protects up to 3 PCs and laptops at once.
Gives discount compared to adding more PCs
later. Maximum protection for minimum
• 5 PCs - £99pm
• Designed for the growing business. Includes
support for PCs and laptops, even those
which are on the move. Make sure you focus
on your business and let us look after your
• Extra PC’s - £15pm each
• Do you have more than 5 PCs? Not a
problem. As you go through the ordering
process, simply add on as many PC’s as you
like, they cost just £15 per PC. You can also
add more later after you have signed up.
iBizetc – Computer Support
• Designed for small businesses
• Simple to use, simple to budget
• A “virtual IT Manager” for your office
Your computers work – you make
Your computers do not work – we lose
money fixing them!
OUR incentive is to keep your
computers working for you!
Simple solution for IT support