Do It Yourself (Online) Public Relations (Questions via hash tag #diypr ) Chris Abraham President and COO [email_address] @chrisabraham US +1 202 657 4769 UK +44 20 81 44 56 71 DE +49 30 70 12 59 80 Site www.abrahamharrison.com Blog www.marketingconversation.com

Before We Start: Don't Be Seduced by the Lure of Astroturfing “ You may be attracted to covert online marketing: special ops, black ops, spycraft – “fifth column marketing,” if you will. Don’t be. The blowback that can result from using a false name, a false email (a Yahoo, Google, or Hotmail address created for the campaign and the false name), and a false bio, isn’t worth it. Even though your reputation online is more defined by your contributions to the conversations rather than who you are, the culture of the Internet doesn’t suffer being fooled, duped, or suckered.” If you are ever found out, you are screwed. Online PR and Marketing

“ Markets are Conversations” “ Through the Internet, the people in your markets are discovering and inventing new ways to converse. They're talking about your business. They're telling one another the truth, in very human voices.” “ These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can't be faked.” The Cluetrain Manifesto, 1999, by Chris Locke, Rick Levine, Doc Searls, David Weinberger http://www.cluetrain.com/book/

“ Through the Internet, the people in your markets are discovering and inventing new ways to converse. They're talking about your business. They're telling one another the truth, in very human voices.”

“ These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can't be faked.”

The Cluetrain Manifesto, 1999, by Chris Locke, Rick Levine, Doc Searls, David Weinberger

http://www.cluetrain.com/book/

Social Media Strategy Set Goals Listen Find Communities Find Influencers Content Strategy Pick Tools Deliver Content Engage Facilitate Measure

Set Goals

Listen

Find Communities

Find Influencers

Content Strategy

Pick Tools

Deliver Content

Engage

Facilitate

Measure

Platform Agnosticism Public Relations needs to become as platform-agnostic as possible Traditional PR has suffered tragically from an inability to be platform-independent Radio, television, newspapers, co-op, telephone, newsletter, email, social networks, blogs, message boards, forums, email lists, etc... Where are your potential customers? Go – and be – there!

Public Relations needs to become as platform-agnostic as possible

Traditional PR has suffered tragically from an inability to be platform-independent

Radio, television, newspapers, co-op, telephone, newsletter, email, social networks, blogs, message boards, forums, email lists, etc...

Where are your potential customers? Go – and be – there!

Cross Pollination is Key Messaging is a continuum Prospecting and engaging is key Create outposts “everywhere” Meet people where they're comfortable, not where you want them to be Help them find their way – and you – there! (Via web sites, email lists, blog posts, direct mailings, etc) Make it – and keep it – super-simple

Messaging is a continuum

Prospecting and engaging is key

Create outposts “everywhere”

Meet people where they're comfortable, not where you want them to be

Help them find their way – and you – there! (Via web sites, email lists, blog posts, direct mailings, etc)

Make it – and keep it – super-simple

Widgets, Badges, Links There are lots of ways to encourage participation Twitter, Facebook, and others offer embed codes and scripts to allow you to cross-post and cross-pollinate between your social network profiles and your web pages and corporate sites – requiring little or no coding! Work hard on getting your boss or your designer to build in links to your profiles directly on your site. Even Fresh Air Fund ended up taking the leap!

There are lots of ways to encourage participation

Twitter, Facebook, and others offer embed codes and scripts to allow you to cross-post and cross-pollinate between your social network profiles and your web pages and corporate sites – requiring little or no coding!

Work hard on getting your boss or your designer to build in links to your profiles directly on your site. Even Fresh Air Fund ended up taking the leap!

Never Build Up a Ghost Town Once you initiate creation of a social network profile, page, blog, or group, mailing list or message board, commit ! There is nothing worse than leaving a ghost town or elephant grave yard Most blogs and pages are abandoned To the persistent and consistent go the spoils Update at least once-a-week forever !

Once you initiate creation of a social network profile, page, blog, or group, mailing list or message board, commit !

There is nothing worse than leaving a ghost town or elephant grave yard

Most blogs and pages are abandoned

To the persistent and consistent go the spoils

Update at least once-a-week forever !

YouTube, MySpace, Flickr, Etc. We're so obsessed with Facebook we often forget the power of Virtual Online Communities such as YouTube (yes, it is a community first), MySpace (it ain't dead yet), and Flickr (yes, also a community first, then a gallery space) Remember the niche social networks as well! Where do you need to be? Golfers? Photographers? Boomers? There are hundreds of niche SNS's with passionate community members (remember Ning?) Are you using the correct platform?

We're so obsessed with Facebook we often forget the power of Virtual Online Communities such as YouTube (yes, it is a community first), MySpace (it ain't dead yet), and Flickr (yes, also a community first, then a gallery space)

Remember the niche social networks as well! Where do you need to be? Golfers? Photographers? Boomers? There are hundreds of niche SNS's with passionate community members (remember Ning?)

Are you using the correct platform?

Brand Grab on Niche Sites There are hundreds of social networks you have never heard of. Grabbing your brand on each site is worthwhile, even if you squat Join every new service you hear of (Google Wave! Aardvard!) because you never know which one will get big! Huge! KnowEm http://knowem.com can help you register all of them for a quick $69 Update them using Ping.fm http://ping.fm

There are hundreds of social networks you have never heard of.

Grabbing your brand on each site is worthwhile, even if you squat

Join every new service you hear of (Google Wave! Aardvard!) because you never know which one will get big! Huge!

KnowEm http://knowem.com can help you register all of them for a quick $69

Update them using Ping.fm http://ping.fm

Engagement Gap The difference between the influence of the Internet in consumer decision making and the amount of spending and effort on the part of corporations, organizations and government agencies in trying to interact with and shape the thinking behind those decisions. Source: CMO Council January 2009

The Engagement Gap What we are seeing is much stronger sensitivity to engage directly with customers and learn more about what shapes, influences and impacts purchasing decisions and intentions to do business. The move to quantify "customer affinity" and increase "customer advocacy" has become a new measure of marketing effectiveness. Source: CMO Council January 2009

Monitoring Conversations Only 16% of US companies are monitoring the online conversations for mentions of their brand. Source: AdAge

What Is Influencing Your Audience Today? Search Engines News Engines Other Websites Blogs Micro blogging Peer Reviews Comments Feeds Podcasts Video Social Networks Social News Sites Tagging

Search Engines

News Engines

Other Websites

Blogs

Micro blogging

Peer Reviews

Comments

Feeds

Podcasts

Video

Social Networks

Social News Sites

Tagging

New Media Relations Strategy Direct to the public Bloggers New online media properties Online Journalists Traditional Journalists News Sites Social News Sites

Direct to the public

Bloggers

New online media properties

Online Journalists

Traditional Journalists

News Sites

Social News Sites

Social Networks Engagement

Does the separation of work and home life exist? Should it? People are attracted to the flaws in other people. Being human is a selling point. “ Wearing your baseball cap to the office” “ Attend the party in your bowler hat” Controlled openness The Bowler Hat Versus the Baseball Cap

Does the separation of work and home life exist? Should it?

People are attracted to the flaws in other people.

Being human is a selling point.

“ Wearing your baseball cap to the office”

“ Attend the party in your bowler hat”

Controlled openness

Like Social Networks, dinner parties are fun Candor and insight are valued at dinner parties Dinner parties are civilized events “ Don't discuss religion or politics in polite company” Don't be scared, but realize, always, your vicar and boss are “in the room” That said, there's a lot to be had at a PG rating! Dinner Party with the Boss and the Vicar

Like Social Networks, dinner parties are fun

Candor and insight are valued at dinner parties

Dinner parties are civilized events

“ Don't discuss religion or politics in polite company”

Don't be scared, but realize, always, your vicar and boss are “in the room”

That said, there's a lot to be had at a PG rating!

Twitter Engagement

Twitter doesn't care if you believe in Twitter Twitter allows anyone to do anything with twitter and use it any way you like – except hurt others I guess Twitter is a Libertarian! You can use Twitter however you want: news feed, “what I'm doing,” for business, pleasure, engagement or voyeurism Twitter Behaves Like a Digital Dial Tone

Twitter doesn't care if you believe in Twitter

Twitter allows anyone to do anything with twitter and use it any way you like – except hurt others

I guess Twitter is a Libertarian!

You can use Twitter however you want: news feed, “what I'm doing,” for business, pleasure, engagement or voyeurism

There are many “best practices” that people are writing about Twitter Reject Twitterati dogma! Only rule: “do no harm” Create ten account or one! @chrisabraham @robochris @abrahamharrison @marcon Try one for your business and one for yourself Have some fun! Don't Take too Much Advice on Twitter

There are many “best practices” that people are writing about Twitter

Reject Twitterati dogma!

Only rule: “do no harm”

Create ten account or one! @chrisabraham @robochris @abrahamharrison @marcon

Try one for your business and one for yourself

Have some fun!

@FreshAirFund as Exemplar

Following People on Twitter

Following-Back and Unfollowing Non-Followers

Follow the Influencers and the People They Follow

Follow the Influencers and the People They Follow

FAF Twitter Message Modeling

Crossposting Retweets via Ping.fm

Seesmic Desktop is our new fave tool to help manage, update, and respond to multiple campaigns from one desktop too. TweedDeck now offers multi-account tools and a web services that allows you to maintain state across multiple platforms and machines (Apple and PC) Managing Multiple Twitter Accounts

Seesmic Desktop is our new fave tool to help manage, update, and respond to multiple campaigns from one desktop too.

TweedDeck now offers multi-account tools and a web services that allows you to maintain state across multiple platforms and machines (Apple and PC)

Automating Tedious Twitter Tasks

Resist the Auto-Welcome DM Temptation

Twitter is Now: When You Should Tweet While they may call Twitter a microblogging platform, please don't confuse tweeting with blogging. Twitter has more in common with IM, ham radio, and commercial radio than it has with blogging

While they may call Twitter a microblogging platform, please don't confuse tweeting with blogging.

Twitter has more in common with IM, ham radio, and commercial radio than it has with blogging

Growth of @FreshAirFund Over Time Since we have implemented the strategies we have outlined, we have been able to blow the carbon out of the @FreshAirFund Twitter campaign. Cross-promoting the @FreshAirFund Twitter account via email, Facebook Groups and Pages has helped accelerate the profile of their Twitter account.

Since we have implemented the strategies we have outlined, we have been able to blow the carbon out of the @FreshAirFund Twitter campaign.

Cross-promoting the @FreshAirFund Twitter account via email, Facebook Groups and Pages has helped accelerate the profile of their Twitter account.

Twitter Isn't a Broadcast Medium

Twitter Isn't a Broadcast Medium #followfriday is a weekly opportunity for tweeple, tweeps, and Twitterers to share the people who they're currently following who they recommend for others to follow. What a gift of support!

#followfriday is a weekly opportunity for tweeple, tweeps, and Twitterers to share the people who they're currently following who they recommend for others to follow. What a gift of support!

Search and Engage with Your Tweeps

Search and Engage with Your Tweeps

Search Twitter for mentions persistently: Search for company: “Abraham Harrison” Search for services: “digital PR” or “social media marketing,” “blogger relations” Search for products: “blogger outreach” Search for staff: “chris abraham” Search for locale: “Berlin,” “Washington” Search for yourself: “abrahamharrison” Search for questions you can answer Follow them, answer questions, reach out, say hello! Search and Engage with Your Tweeps

Search Twitter for mentions persistently:

Search for company: “Abraham Harrison”

Search for services: “digital PR” or “social media marketing,” “blogger relations”

Search for products: “blogger outreach”

Search for staff: “chris abraham”

Search for locale: “Berlin,” “Washington”

Search for yourself: “abrahamharrison”

Search for questions you can answer

Follow them, answer questions, reach out, say hello!

No Twitter Community-Building Panacea All community-building takes time There are many promises but few panaceas If you're a big celebrity or brand already, you're golden!

All community-building takes time

There are many promises but few panaceas

If you're a big celebrity or brand already, you're golden!

From Your Blog to Twitter's Sphere

From Your Blog to Twitter's Sphere

Facebook Engagement

Facebook is awesome & everyone uses it FB is a walled-garden I have over 4k friends You can only reach people who are your friends – remember that Profiles are for people only; other uses break Terms-of-Services Choose Pages for corporate work Facebook Profiles Versus “Fan” Pages

Facebook is awesome & everyone uses it

FB is a walled-garden

I have over 4k friends

You can only reach people who are your friends – remember that

Profiles are for people only; other uses break Terms-of-Services

Choose Pages for corporate work

What you do is who you are, or part facebook.com/chrisabraham Feel free to share with your friends I accept all friend requests and have over 4,000 My FB friends are as valuable as a lobbyist's fabled “Rolodex” Both many friends and a broad base of friends People don't read everything but they get to know you as a person Facebook Personal Profiles

What you do is who you are, or part

facebook.com/chrisabraham

Feel free to share with your friends

I accept all friend requests and have over 4,000

My FB friends are as valuable as a lobbyist's fabled “Rolodex”

Both many friends and a broad base of friends

People don't read everything but they get to know you as a person

Pages are more like Personal Profiles than ever and becoming more like Twitter too Personal URL with > 100 fans faceook.com/abrahamharrison All updates run through the same status updates personal updates to, now. Pages can be open to the Internet Very hard to prospect for new fans short of promoting for money through Facebook Facebook Pages

Pages are more like Personal Profiles than ever and becoming more like Twitter too

Personal URL with > 100 fans

faceook.com/abrahamharrison

All updates run through the same status updates personal updates to, now.

Pages can be open to the Internet

Very hard to prospect for new fans short of promoting for money through Facebook

On Facebook and Twitter – and on your blog – your followers and friends will tell you where the line is Update your status too often and your friends will ask you to cut it out, in the best case, and will unfollow you in droves; in the worst case, they'll block you and report you as spam! Aggregate too many RSS feeds in or Retweet badly or cross promote wily-nilly, and the same thing, or worse Please don't be afraid, experiment, just listen! PS: I have made all the mistakes and I am still OK. Your Followers Will Tell You When Not To

On Facebook and Twitter – and on your blog – your followers and friends will tell you where the line is

Update your status too often and your friends will ask you to cut it out, in the best case, and will unfollow you in droves; in the worst case, they'll block you and report you as spam!

Aggregate too many RSS feeds in or Retweet badly or cross promote wily-nilly, and the same thing, or worse

Please don't be afraid, experiment, just listen!

PS: I have made all the mistakes and I am still OK.

Blogging is Not Dead!

Blogging Still Rules! The demise of blogging has been greatly exaggerated! I encourage students to blog their way into jobs I encourage companies to blog their way into: Their own online conversation Respected authority Internet celebrity (#114 on Power150) Organic search domination

The demise of blogging has been greatly exaggerated!

I encourage students to blog their way into jobs

I encourage companies to blog their way into:

Their own online conversation

Respected authority

Internet celebrity (#114 on Power150)

Organic search domination

Why Blog? Zero barrier-to-entry – free services like Wordpress.com and Blogger are as good and as prestigious as fancy blogs – and sometimes better! Blogs are highly-textual – blogs have more pages, more text, and more links than your corporate web site, quadruply so if your site is Flash Blogs are application – they offer comments, RSS news feeds, permalinks, user-readable URLs, social tools, and so much more! Blogs are like cat-nip to Google!

Zero barrier-to-entry – free services like Wordpress.com and Blogger are as good and as prestigious as fancy blogs – and sometimes better!

Blogs are highly-textual – blogs have more pages, more text, and more links than your corporate web site, quadruply so if your site is Flash

Blogs are application – they offer comments, RSS news feeds, permalinks, user-readable URLs, social tools, and so much more!

Blogs are like cat-nip to Google!

Using Your Blog to Flirt Search for all the blogs and bloggers in your industry and space, even competitors Subscribe in Google Reader, etc. Read their posts once-a-day (both for news and to foster ideas for your blog) Visit their blog and make yourself known by commenting Even better, blog a response and link back

Search for all the blogs and bloggers in your industry and space, even competitors

Subscribe in Google Reader, etc.

Read their posts once-a-day (both for news and to foster ideas for your blog)

Visit their blog and make yourself known by commenting

Even better, blog a response and link back

Using Your Blog as Cred The reason why I am so successful in digital PR is because I am a blogger The Law of “Who the Hell are You?” Bloggers use Google and will Fisk! Blogger engagement by bloggers is key The who concept of “By us, for us.” Otherwise, you're a shill or a user...

The reason why I am so successful in digital PR is because I am a blogger

The Law of “Who the Hell are You?”

Bloggers use Google and will Fisk!

Blogger engagement by bloggers is key

The who concept of “By us, for us.”

Otherwise, you're a shill or a user...

Blogger Engagement

Blogger Harvesting and Prospecting Who do you need to reach? Activists, animal lovers, educators, parents, moms, dads, politicos, the faithful, shoppers, travelers, sports fans, marketers, democrats, environmentalists, foodies, greens, Los Angelinos, New Yorkers, college grads, Pennsylvanians, etc… Where do they spend time and doing what? Are they bloggers, on Facebook, Twittering, on YouTube, etc…

Who do you need to reach?

Activists, animal lovers, educators, parents, moms, dads, politicos, the faithful, shoppers, travelers, sports fans, marketers, democrats, environmentalists, foodies, greens, Los Angelinos, New Yorkers, college grads, Pennsylvanians, etc…

Where do they spend time and doing what?

Are they bloggers, on Facebook, Twittering, on YouTube, etc…

Blogger Harvesting and Prospecting 3. Develop lists of blogs and their bloggers Search Google for exactly what you want “Top mommy blogs,” “best green blogs” Leverage blogrolls like you would endnotes Bloglines’ Most Popular Feeds, http://www.bloglines.com/topblogs Technorati Top 100 Blogs, http://technorati.com/pop/blogs Technorati Blog Directory http://technorati.com/blogs/directory/ AllTop http://alltop.com/

3. Develop lists of blogs and their bloggers

Search Google for exactly what you want “Top mommy blogs,” “best green blogs”

Leverage blogrolls like you would endnotes

Bloglines’ Most Popular Feeds, http://www.bloglines.com/topblogs

Technorati Top 100 Blogs, http://technorati.com/pop/blogs

Technorati Blog Directory http://technorati.com/blogs/directory/

AllTop http://alltop.com/

Topic Universe Example

We have tried many different styles and this is where we are: Short, terse, minimal, highly textual, with a clear message and a clear request Any verbiage that sounds like it is selling or marketing must be removed All assets, graphics, movies, or videos are collected into a “microsite” or “SMNR” Do not include conversion GIFs, hyperlinks, hot emails, images, or attachments Example of an Outgoing Message

We have tried many different styles and this is where we are:

Short, terse, minimal, highly textual, with a clear message and a clear request

Any verbiage that sounds like it is selling or marketing must be removed

All assets, graphics, movies, or videos are collected into a “microsite” or “SMNR”

Do not include conversion GIFs, hyperlinks, hot emails, images, or attachments

Example of an Outgoing Message

The SMNR (Steal this Content) As you might have noticed, our pitches are very spare We offload all content, message, keywords, images, links, and videos onto what is essentially a microsite It is convenient for our clients and handy for our outreaches We can get metrics and not have to change our clients’ websites

As you might have noticed, our pitches are very spare

We offload all content, message, keywords, images, links, and videos onto what is essentially a microsite

It is convenient for our clients and handy for our outreaches

We can get metrics and not have to change our clients’ websites

SMNR For Fresh Air Fund http://freshair-newsrelease.com/

Respond Quickly & With Love At Abraham Harrison, we don’t use autoresponders or let emails wait until morning. When we send out an email outreach, we staff the INBOX almost constantly over the next hours and days If a blogger gets pissed off by a pitch, we have only minutes to respond A personal, immediate, and human response can make the difference between earning a blog post or being forwarded to Bad Pitch Blog When you respond, never lock horns or rise to the bait – people have busy, complex, lives: "Be kind, for everyone you meet is fighting a hard battle" -- Philo of Alexandria Always respond with either support or desperate Mea Maxima Culpa!

At Abraham Harrison, we don’t use autoresponders or let emails wait until morning. When we send out an email outreach, we staff the INBOX almost constantly over the next hours and days

If a blogger gets pissed off by a pitch, we have only minutes to respond

A personal, immediate, and human response can make the difference between earning a blog post or being forwarded to Bad Pitch Blog

When you respond, never lock horns or rise to the bait – people have busy, complex, lives:

"Be kind, for everyone you meet is fighting a hard battle" -- Philo of Alexandria

Always respond with either support or desperate Mea Maxima Culpa!

Respond Quickly & With Love

Tracking Responses & Mentions Be sure to always track who replies. Also, be sure to remove anyone who asks immediately. Don’t hesitate to ask your bloggers to pop you the link to their post when they say that they will Also, don’t hesitate to hold a blogger accountable for posting if he offers

Be sure to always track who replies.

Also, be sure to remove anyone who asks immediately.

Don’t hesitate to ask your bloggers to pop you the link to their post when they say that they will

Also, don’t hesitate to hold a blogger accountable for posting if he offers

Follow-Up Boldly and Proudly

Proof is in the Pudding

Earned Media Mentions

Earned Media Mentions

Metrics & Reporting

Metrics & Reporting These charts represent volume of social media mentions over time The green dots represent our blogger PR outreach Spikes in conversation map perfectly with our digital PR engagement

These charts represent volume of social media mentions over time

The green dots represent our blogger PR outreach

Spikes in conversation map perfectly with our digital PR engagement

Metrics & Reporting This chart compares the same time frame in two different years

This chart compares the same time frame in two different years

Metrics & Reporting This chart breaks online mentions into social media platform

This chart breaks online mentions into social media platform

Reputation Management

Online Reputation Management Defined Online reputation management , or ORM , is the practice of consistent research and analysis of one’s personal or professional, business or industry reputation as represented by the content across all types of online media. It is also sometimes referred to as online reputation monitoring, maintaining the same acronym. AKA Search Engine Image Protection (SEIP) Also known as Search Engine Reputation Management (SERM)

Online reputation management , or ORM , is the practice of consistent research and analysis of one’s personal or professional, business or industry reputation as represented by the content across all types of online media. It is also sometimes referred to as online reputation monitoring, maintaining the same acronym.

AKA Search Engine Image Protection (SEIP) Also known as Search Engine Reputation Management (SERM)

Online Reputation Management Defined ORM partly formed from a need to manage consumer generated media (CGM) The Cluetrain Manifesto speaks to the ease with which one may initiate and amplify conversation online … You need to participate, engage, communicate!

ORM partly formed from a need to manage consumer generated media (CGM)

The Cluetrain Manifesto speaks to the ease with which one may initiate and amplify conversation online …

You need to participate, engage, communicate!

Google Alerts & Tweet Beep Google Alerts are your friend Use it liberally Learn Google search arguments “ chris abraham” [chris abraham] chris+abraham chris OR abraham Chris-abraham www.google.com/alerts

Google Alerts are your friend

Use it liberally

Learn Google search arguments

“ chris abraham”

[chris abraham]

chris+abraham

chris OR abraham

Chris-abraham

www.google.com/alerts

Mandatory Alerts and Monitoring Negative conversation can still start on message boards Twitter can be like wild fire Blogs are still powerful Keep your eyes on the Web!

Negative conversation can still start on message boards

Twitter can be like wild fire

Blogs are still powerful

Keep your eyes on the Web!

If You Can't Remove It, Hide It

Countermeasure: Decoys, Chaff, Flares A countermeasure is a system (usually for a military application) designed to prevent sensor-based weapons from acquiring and/or destroying a target. Preemptive action of countermeasures is directed to generally prevent lock-on of a threat sensor to a certain target. It is based on altering the signature of the target by either concealing the platform signature or enhancing the signature of the background, thus minimizing the contrast between the two.

A countermeasure is a system (usually for a military application) designed to prevent sensor-based weapons from acquiring and/or destroying a target.

Preemptive action of countermeasures is directed to generally prevent lock-on of a threat sensor to a certain target. It is based on altering the signature of the target by either concealing the platform signature or enhancing the signature of the background, thus minimizing the contrast between the two.

Reactive action of countermeasures is directed toward break-lock of a threat already homing in on a certain target. It is based on the tactics of signature imitation, augmentation, or reduction. One or more of the following actions may be taken to provide softkill : - Reduction of signature Going stealth or going offline - Augmentation of signature Duck decoys, squid ink, anti surface-to-air missile flares and chaff Countermeasure: Decoys, Chaff, Flares

Reactive action of countermeasures is directed toward break-lock of a threat already homing in on a certain target. It is based on the tactics of signature imitation, augmentation, or reduction.

One or more of the following actions may be taken to provide softkill :

- Reduction of signature

Going stealth or going offline

- Augmentation of signature

Duck decoys, squid ink, anti surface-to-air missile flares and chaff

Preemptive Countermeasures: Inoculation Chris Abraham Blog Marketing Conversation Abraham Harrison LLC Twitter Page Facebook Profile LinkedIn Profile YouTube Director Flickr Profile Friendster Profile Jaiku Page Pownce Page (RIP) Tumblr Page Utterli Profile Friendfeed Profile QIK Profile

Chris Abraham Blog

Marketing Conversation

Abraham Harrison LLC

Twitter Page

Facebook Profile

LinkedIn Profile

YouTube Director

Flickr Profile

Friendster Profile

Jaiku Page

Pownce Page (RIP)

Tumblr Page

Utterli Profile

Friendfeed Profile

QIK Profile

Dominate Your Search Results

Cleaning Up a Crime Scene Most clients want a clean up Generally, clean ups are done after the reputation “crime” occurs Sometimes, we're retained during the crime, to minimize exposure Crisis management ORM campaigns are like repairing homes during a rocket attack

Most clients want a clean up

Generally, clean ups are done after the reputation “crime” occurs

Sometimes, we're retained during the crime, to minimize exposure

Crisis management ORM campaigns are like repairing homes during a rocket attack

Case Study: The Poor Maligned Pig

Each Search Engine is Very Different

Each Search Engine is Very Different

Chum Thyself into Social Networks autoki.com autoki.de bebo.com blip.tv blogger.com blorkut.com bluedot.com broadcaster.com buzznet.com classmates.com crackle.com cyloop.com dandelife.com del.icio.us digg.com en.netlog.com en.sevenload.com facebook.com flickr.com flixster.com flugpo.com friendster.com gather.com gawkk.com hi5.com hollywood.com imdb.com imeem.com indenti.ca jaiku.com jappy.de kewego.com librarything.com librarything.de linkedin.com livejournal.com livevideo.com login.live.com lusitaniansonline.com megavideo.com metacafe.com migente.com multiply.com my.opera.com mychurch.com mychurch.org mycorners.com mygrito.com myspace.com ning.com photobucket.com ping.fm plazes.com plurk.com quepasa.com rateitall.com searchles.com shelfari.com skyrock.com sonico.com soundpedia.com spaces.live.com spanglish.ie spock.com stumbleupon.com tabulas.com tagged.com takingitglobal.org travbuddy.com tumblr.com twango.com twitter.com upcoming.yahoo.com utterli.com viddler.com video.msn.com video.yahoo.com videos.google.com vidoosh.tv vimeo.com vostu.com vox.com wamba.com wordpress.com xanga.com xing.com xuqa.com yahoo.com yasni.de yelp.com youtube.com

autoki.com

autoki.de

bebo.com

blip.tv

blogger.com

blorkut.com

bluedot.com

broadcaster.com

buzznet.com

classmates.com

crackle.com

cyloop.com

dandelife.com

del.icio.us

digg.com

en.netlog.com

en.sevenload.com

facebook.com

flickr.com

flixster.com

flugpo.com

friendster.com

gather.com

gawkk.com

hi5.com

hollywood.com

imdb.com

imeem.com

indenti.ca

jaiku.com

jappy.de

kewego.com

librarything.com

librarything.de

linkedin.com

livejournal.com

livevideo.com

login.live.com

lusitaniansonline.com

megavideo.com

metacafe.com

migente.com

multiply.com

my.opera.com

mychurch.com

mychurch.org

mycorners.com

mygrito.com

myspace.com

ning.com

photobucket.com

ping.fm

plazes.com

plurk.com

quepasa.com

rateitall.com

searchles.com

shelfari.com

skyrock.com

sonico.com

soundpedia.com

spaces.live.com

spanglish.ie

spock.com

stumbleupon.com

tabulas.com

tagged.com

takingitglobal.org

travbuddy.com

tumblr.com

twango.com

twitter.com

upcoming.yahoo.com

utterli.com

viddler.com

video.msn.com

video.yahoo.com

videos.google.com

vidoosh.tv

vimeo.com

vostu.com

vox.com

wamba.com

wordpress.com

xanga.com

xing.com

xuqa.com

yahoo.com

yasni.de

yelp.com

youtube.com

Domain Name Strategy Google indexes domain names the way it indexes page text. Domain names are the cheapest part of the entire online reputation game $6-$25/year, depending Registrar? Private registration? Too many folks get frugal here

Google indexes domain names the way it indexes page text.

Domain names are the cheapest part of the entire online reputation game

$6-$25/year, depending

Registrar?

Private registration?

Too many folks get frugal here

Every URL is Sacred

Defensive SEO We'll often populate a number of domains with a number of blogs using a number of platforms – by hand over time... Our job is to promote deep links that are positive and neutral and ignore negative listings We'll create between 5-25+ of these “aggregator” and “boing boing” sites in order to bring attention to deep, old links

We'll often populate a number of domains with a number of blogs using a number of platforms – by hand over time...

Our job is to promote deep links that are positive and neutral and ignore negative listings

We'll create between 5-25+ of these “aggregator” and “boing boing” sites in order to bring attention to deep, old links

Defensive SEO The goal is not to promote the sites we build Our goal is to promote everybody else's sites At least all the POS and NEUT stuff! We only use real content. We promote all listings that are positive and neutral, even “off-brand” Deep search results are pretty spacey “ Chris Wilson of 235 North Abraham Lane”

The goal is not to promote the sites we build

Our goal is to promote everybody else's sites

At least all the POS and NEUT stuff!

We only use real content.

We promote all listings that are positive and neutral, even “off-brand”

Deep search results are pretty spacey

“ Chris Wilson of 235 North Abraham Lane”

Thank You for Attending Today! To get slide show decks and videos , check here: http://www.slideshare.net/chrisabraham http://youtube.com/chrisabraham Chris Abraham President and COO [email_address] @chrisabraham

To get slide show decks and videos , check here:

http://www.slideshare.net/chrisabraham

http://youtube.com/chrisabraham