The Future of HCI: Intelligent User Interfaces as Agents of Change

Future of HCI: Intelligent User Interfaces as Agents of Change Dr Christopher Khalil News Digital Media 7/2/2009 1

Future is hard to predict "I think there is a world market for maybe five computers." -- Thomas Watson, chairman of IBM, 1943 "Heavier-than-air flying machines are impossible." -- Lord Kelvin, president, Royal Society, 1895. "This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." -- Western Union internal memo, 1876. "We don't like their sound, and guitar music is on the way out." -- Decca Recording Co. rejecting the Beatles, 1962.

Evolution of Man

Evolution slow

We have a Stone Age brain The Brains we are born with today are practically identical to those of Cro- Magnon man of 40,000 years ago “Since the time of Cro-Magnon man there has been no marked increase in man’s cranial capacity and probably little or no increase in his inherent intellectual ability… the intellectual evolution of the race, no less than physical, has slowed down until it has practically stopped” The Direction of Human Evolution By Edwin Grant Conklin

If Cro-Magnon man was around today He’d be just like us

Facing lots of information http://www.softwaremag.com/images/2008-07-08/2008-07-08-cont-mgmt-fig1.jpg

Hitting us fast http://www.theequitykicker.com/wp-content/uploads/2009/04/twitter-curve.jpg

But with a Stone Age brain Cro-Magnon man met as many people in year as we do in one day, PLUS all the information we have to deal with http://farm4.static.flickr.com/3113/2595830716_1f928cc2a3.jpg

It’s like Running the Internet It’s possible but not necessarily desirable On a Commodore 64

Information is: incessant, relentless & everywhere

How can we cope?

We augment I can’t see well

The physical I can’t get to places quickly

Computer Augments the Memory Who remembers phone numbers nowadays?

Computer Augments the Memory Anyone else think their spelling has deteriorated? “We shape our tools, whereafter our tools shape us.” – Marshal Macluhan

Yet, augmentation is failing Direct Manipulation is over 30 years old Apple Lisa: 1984 Xerox Alto: 1973

Hasn’t changed much Windows 7: 2009

Makes us do unnecessary interactions GOAL: I want to store information for later retrieval: ‘Save’ 1. Open Save ‘Dialog’: 2. Find appropriate file location (multiple appropriate places) 3. Place file ‘Retrieve’ 1. ‘Open’ dialog 2. Attempt recall at where you placed it 3. Search multiple places/versions 4. ‘Open File’

Not everything has a GUI Internet of things: Ambient Intelligence http://www.w3.org/2007/Talks/03-MW20/BigPicture.jpg

Augmented Reality/ UBICOMP http://www.crunchbase.com/assets/images/original/0002/7070/27070v2.jpg http://www.howstuffworks.com/augmented-reality.htm

Visual Bandwidth Limited Interfaces • Mobile • How to perform complex interactions? • On the move?

Another Metaphor From inanimate objects: To: Assistants

Indirect Management An Intelligent Agent is an autonomous entity which observes and acts upon an environment and directs its activity towards achieving goals Knows about you | Gets better with experience | Understands context | Proactive

Been tried before

Why now? semantic web computing power recommendation engines social connectivity location aware networked natural language processing multi-channel integration speech recognition planning and reasoning capabilities

Early Example: CALO DARPA Project - CALO: Cognitive Assistant that Learns and Organizes Gigantic Join: Composing and Integrating Data across Applications Where should I go on holiday? How do I get the best fare? What What is it like there? How Travel Travel Where Services Interests Who Places Where should I stay? to go What People who have been there What do I need to know about it? Photos, blogs, news stories http://caloproject.sri.com/

Agents leverage their Networks Me

Overcomes some problems Ambient Intelligence: • ‘Keep it warm in here, stock up on food’ Mobile on-the-go: • ‘Find me a cheap flight that leaves in 2 hours’ Augmented: • ‘I know you hate driving in the CBD so I’m going to try and find a better route, is that ok?’

10,20,50,100,500 years… Technology will come What’s the problem?

Trust Disruptive technologies bring fear – loss of control

Gen Z Never known a life without the internet Never known a life without mobiles

What for us Wireframes: Specify literal behaviour Contracts: Define boundaries •Closer to Service Design than IxD •Emergent System Intelligence •Unpredictable

HCI or HCSymbiosis Symbiosis of human/machine is not coming, its already here Humans splintering their personality – Avatars live on in virtual world once they have ‘disconnected’

Human Evolution Pt 2 Symbiogenesis The biologist Lynn Margulis contends that symbiosis is a major driving force behind evolution. She considers Darwin's notion of evolution, driven by competition, as incomplete and claims that evolution is strongly based on co-operation, interaction, and mutual dependence among organisms. According to Margulis and Dorion Sagan: "Life did not take over the globe by combat, but by networking.”

Agents of Change UI Agents could be agents of change: For better: For Worse:

Thanks Email: christopherkhalil@yahoo.co.uk Twitter: chris_khalil Web: www.chriskhalil.com

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The Future of HCI: Intelligent User Interfaces as Agents of Change

by Christopher Khalil on Jul 01, 2009

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The Future of HCI: Intelligent User Interfaces as Agents of Change — Presentation Transcript