Difficult Tenants  Putting On A Winning Game Face Presented by Brent Davies
Landlord Required Tools <ul><li>Know the Law (RT Act) </li></ul><ul><li>Have Your Winning Game Face </li></ul><ul><li>How ...
New  Real Estate Investors <ul><li>Find property </li></ul><ul><li>Buy property </li></ul><ul><li>Obtain financing </li></...
Equity Building Tenants <ul><li>Pay the rent on time </li></ul><ul><li>Rarely call to complain </li></ul><ul><li>Keep the ...
Tenant Warning Signs <ul><li>Avoid You </li></ul><ul><li>Call to give you grief about the property </li></ul><ul><li>Compl...
Sometime in the Future <ul><li>Rent cheque is late </li></ul><ul><li>You call the Tenant </li></ul><ul><li>“ the cheque is...
No Longer an  Equity Building Tenant <ul><li>1 month rent outstanding </li></ul><ul><li>Mortgage is outstanding </li></ul>...
 
All is Not Lost <ul><li>By learning how to deal with problem tenants, you will minimize the stress they can cause </li></u...
What is the Worst  That Can Happen? <ul><li>Lose several months of rent </li></ul><ul><li>Unable to collect all damages ow...
 
Now How Do You Feel? <ul><li>Scared </li></ul><ul><li>Angry </li></ul><ul><li>Taken advantage of  </li></ul><ul><li>Betray...
Tenants Can  <ul><li>Make my blood boil </li></ul><ul><li>Raise my blood pressure  </li></ul><ul><li>Make me do stupid thi...
What You Do Now?   <ul><li>Rush over to the tenant’s place? </li></ul><ul><li>Bang on the door?  </li></ul><ul><li>Tell th...
This is How Your  Tenant Sees You!
What you want the Tenant to See
Not This  Person
My Policy <ul><li>“ I Will Address the Issues” </li></ul><ul><li>“ You Will Pay the Rent” </li></ul><ul><li>Not “I Will Fi...
Amateur VS Professional <ul><li>Emotional vs Rational </li></ul><ul><li>Want Tenant to feel sorry for him vs don’t disclos...
What the Tenant Does Not Care About <ul><li>Your cash flow </li></ul><ul><li>The value of your </li></ul><ul><li>Investmen...
What the Tenant  Does Care About <ul><li>Safe and secure place to live </li></ul><ul><li>Their money </li></ul><ul><li>The...
Now You have 3 Choices <ul><li>Ignore the situation and hope the tenant fixes it </li></ul><ul><li>Visit the tenant to dis...
Straight Talk with Tenants <ul><li>What are the issues?  </li></ul><ul><li>Can we resolve the issues? </li></ul><ul><li>Fo...
Why Not Just Serve  the Notice Now? <ul><li>Once the notice is served the relationship is changed forever </li></ul><ul><l...
No More Mr Nice Guy <ul><li>That’s it, no more chances </li></ul><ul><li>“ Pay up or Get out” </li></ul><ul><li>You must b...
New Game Face
Reasons for Eviction  <ul><li>Non payment of rent, 90% of all evictions  </li></ul><ul><li>Noise, damages, illegal activit...
Alberta Eviction Rules <ul><li>Non payment of rent is a substantial breach of lease </li></ul><ul><li>14 day notice period...
Serve the Eviction Notice <ul><li>Serve the notice in person or post on the door. </li></ul><ul><li>Must be given directly...
Common Eviction Mistakes <ul><li>“ Your partner said I could…” </li></ul><ul><li>“ I thought you were not serious” </li></...
Tactical Errors <ul><li>Cutting off utilities  </li></ul><ul><li>Changing the locks </li></ul><ul><li>Entering the suite w...
Winning Techniques <ul><li>Only 1 person to deal with tenant </li></ul><ul><li>Be firm, you pay or leave </li></ul><ul><li...
What is Your New Game Face? <ul><li>The Baby </li></ul>
What is Your New Game Face? <ul><li>The Professional </li></ul>
What is Your New Game Face <ul><li>The Enforcer </li></ul>
Your New Game Face
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Dealing with Difficult Tenants

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Brent Davies' presentation to REIN (the Real Estate Investment Network) in Calgary Alberta on November 5th, 2008. Copies will be posted on http://www.brentdavies.com and http://www.chrisdavies.ca.

The basic idea? You need to present a professional face to your tenants. Brent mentions some of the usual faces people use, the pitfalls associated with them, and the face you need to develop. Watch for the slidecast, coming soon!

Photos are linked to the source and appropriate fees have been paid.

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Dealing with Difficult Tenants

  1. 1. Difficult Tenants Putting On A Winning Game Face Presented by Brent Davies
  2. 2. Landlord Required Tools <ul><li>Know the Law (RT Act) </li></ul><ul><li>Have Your Winning Game Face </li></ul><ul><li>How The Courts Work </li></ul><ul><li>The “Secret” to Finding the Best Tenant </li></ul>
  3. 3. New Real Estate Investors <ul><li>Find property </li></ul><ul><li>Buy property </li></ul><ul><li>Obtain financing </li></ul><ul><li>Rent out the property </li></ul><ul><li>Find another property </li></ul>
  4. 4. Equity Building Tenants <ul><li>Pay the rent on time </li></ul><ul><li>Rarely call to complain </li></ul><ul><li>Keep the property clean and in good condition </li></ul>
  5. 5. Tenant Warning Signs <ul><li>Avoid You </li></ul><ul><li>Call to give you grief about the property </li></ul><ul><li>Complain about Repairs </li></ul><ul><li>Call the Health Board </li></ul><ul><li>Elaborate story about the situation </li></ul>
  6. 6. Sometime in the Future <ul><li>Rent cheque is late </li></ul><ul><li>You call the Tenant </li></ul><ul><li>“ the cheque is in the mail” </li></ul><ul><li>Cheque arrives 2 weeks later </li></ul><ul><li>Bank returns cheque NSF </li></ul>
  7. 7. No Longer an Equity Building Tenant <ul><li>1 month rent outstanding </li></ul><ul><li>Mortgage is outstanding </li></ul><ul><li>When am I going to get my money? </li></ul><ul><li>Now what? </li></ul>
  8. 9. All is Not Lost <ul><li>By learning how to deal with problem tenants, you will minimize the stress they can cause </li></ul><ul><li>If you act promptly in a professional manner </li></ul>
  9. 10. What is the Worst That Can Happen? <ul><li>Lose several months of rent </li></ul><ul><li>Unable to collect all damages owing </li></ul><ul><li>Lose everything </li></ul>
  10. 12. Now How Do You Feel? <ul><li>Scared </li></ul><ul><li>Angry </li></ul><ul><li>Taken advantage of </li></ul><ul><li>Betrayed </li></ul>
  11. 13. Tenants Can <ul><li>Make my blood boil </li></ul><ul><li>Raise my blood pressure </li></ul><ul><li>Make me do stupid things </li></ul><ul><li>Turn a rational person into an idiot </li></ul>
  12. 14. What You Do Now? <ul><li>Rush over to the tenant’s place? </li></ul><ul><li>Bang on the door? </li></ul><ul><li>Tell them all your troubles? </li></ul><ul><li>Demand your money??? </li></ul>
  13. 15. This is How Your Tenant Sees You!
  14. 16. What you want the Tenant to See
  15. 17. Not This Person
  16. 18. My Policy <ul><li>“ I Will Address the Issues” </li></ul><ul><li>“ You Will Pay the Rent” </li></ul><ul><li>Not “I Will Fix If You Pay” </li></ul><ul><li>I Provide Good Homes for Good People </li></ul>
  17. 19. Amateur VS Professional <ul><li>Emotional vs Rational </li></ul><ul><li>Want Tenant to feel sorry for him vs don’t disclose his personal details to tenant </li></ul><ul><li>Listens to sob stories vs know the story does not affect the situation </li></ul><ul><li>Does not knows the rules vs knows the rules </li></ul>
  18. 20. What the Tenant Does Not Care About <ul><li>Your cash flow </li></ul><ul><li>The value of your </li></ul><ul><li>Investment </li></ul><ul><li>Your Time </li></ul><ul><li>Your mental health </li></ul>
  19. 21. What the Tenant Does Care About <ul><li>Safe and secure place to live </li></ul><ul><li>Their money </li></ul><ul><li>Their time </li></ul>
  20. 22. Now You have 3 Choices <ul><li>Ignore the situation and hope the tenant fixes it </li></ul><ul><li>Visit the tenant to discuss the issues </li></ul><ul><li>Proceed directly to eviction process </li></ul>
  21. 23. Straight Talk with Tenants <ul><li>What are the issues? </li></ul><ul><li>Can we resolve the issues? </li></ul><ul><li>Formalize a payment plan </li></ul><ul><li>Date and sign the payment plan </li></ul><ul><li>Add if payment not made, it all becomes due and payable </li></ul>
  22. 24. Why Not Just Serve the Notice Now? <ul><li>Once the notice is served the relationship is changed forever </li></ul><ul><li>I have found most people will pay if treated with respect </li></ul>
  23. 25. No More Mr Nice Guy <ul><li>That’s it, no more chances </li></ul><ul><li>“ Pay up or Get out” </li></ul><ul><li>You must be firm and decisive </li></ul>
  24. 26. New Game Face
  25. 27. Reasons for Eviction <ul><li>Non payment of rent, 90% of all evictions </li></ul><ul><li>Noise, damages, illegal activities </li></ul><ul><li>Selling the property </li></ul><ul><li>Change of use, condo, owner to occupy </li></ul>
  26. 28. Alberta Eviction Rules <ul><li>Non payment of rent is a substantial breach of lease </li></ul><ul><li>14 day notice period </li></ul><ul><li>Notice is void if rent is paid within the notice period </li></ul>
  27. 29. Serve the Eviction Notice <ul><li>Serve the notice in person or post on the door. </li></ul><ul><li>Must be given directly to an adult who apparently resides in the unit. </li></ul><ul><li>Document time, date of service and name of person who served the notice. </li></ul>
  28. 30. Common Eviction Mistakes <ul><li>“ Your partner said I could…” </li></ul><ul><li>“ I thought you were not serious” </li></ul><ul><li>“ Changing your mind” </li></ul>
  29. 31. Tactical Errors <ul><li>Cutting off utilities </li></ul><ul><li>Changing the locks </li></ul><ul><li>Entering the suite without proper notice </li></ul><ul><li>Intimidation- yelling, swearing, threats </li></ul>
  30. 32. Winning Techniques <ul><li>Only 1 person to deal with tenant </li></ul><ul><li>Be firm, you pay or leave </li></ul><ul><li>4 days later, call to set up move out inspection </li></ul><ul><li>4 days to go, call to confirm the appointment </li></ul>
  31. 33. What is Your New Game Face? <ul><li>The Baby </li></ul>
  32. 34. What is Your New Game Face? <ul><li>The Professional </li></ul>
  33. 35. What is Your New Game Face <ul><li>The Enforcer </li></ul>
  34. 36. Your New Game Face
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