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  • Businesses and homes that are at risk of burglary or have a duty of care to the public are required to have installed intruder detection and fire alarm systems.The intruder or fire system has to send alarms over a communications network (such as a telephone line or mobile telephone network) to an “Alarm Receiving Centre” (ARC). An ARC is like a call centre. Operators see alarms arrive on a screen and a script tells the operator who to call to resolve the alarm. This may be a call to the police or fire brigade, or to the person who manages the remote site such as the owner of the property.The WebWay system communicates the alarm over the internet using either a “fixed line” – it a physical line using broadband technology. If the fixed line is faulty or has been tampered with by an intruder to stop it working, the alarm can be sent over the “wireless” communications path – this is the same technology we all use for mobile internet connections etc.Transmitting alarms over the internet is cheaper and faster than sending alarms over the traditional telephone line network.The WebWay system also provides valuable remote diagnostics for faults with the alarm systems and the communicaitons networks.This information can save on engineering visits providing a remote fix or first visit fix to problems (ie the engineer can arrive on site with the right equipment to fix a problem).
  • Businesses and homes that are at risk of burglary or have a duty of care to the public are required to have installed intruder detection and fire alarm systems.The intruder or fire system has to send alarms over a communications network (such as a telephone line or mobile telephone network) to an “Alarm Receiving Centre” (ARC). An ARC is like a call centre. Operators see alarms arrive on a screen and a script tells the operator who to call to resolve the alarm. This may be a call to the police or fire brigade, or to the person who manages the remote site such as the owner of the property.The WebWay system communicates the alarm over the internet using either a “fixed line” – it a physical line using broadband technology. If the fixed line is faulty or has been tampered with by an intruder to stop it working, the alarm can be sent over the “wireless” communications path – this is the same technology we all use for mobile internet connections etc.Transmitting alarms over the internet is cheaper and faster than sending alarms over the traditional telephone line network.The WebWay system also provides valuable remote diagnostics for faults with the alarm systems and the communicaitons networks.This information can save on engineering visits providing a remote fix or first visit fix to problems (ie the engineer can arrive on site with the right equipment to fix a problem).
  • Businesses and homes that are at risk of burglary or have a duty of care to the public are required to have installed intruder detection and fire alarm systems.The intruder or fire system has to send alarms over a communications network (such as a telephone line or mobile telephone network) to an “Alarm Receiving Centre” (ARC). An ARC is like a call centre. Operators see alarms arrive on a screen and a script tells the operator who to call to resolve the alarm. This may be a call to the police or fire brigade, or to the person who manages the remote site such as the owner of the property.The WebWay system communicates the alarm over the internet using either a “fixed line” – it a physical line using broadband technology. If the fixed line is faulty or has been tampered with by an intruder to stop it working, the alarm can be sent over the “wireless” communications path – this is the same technology we all use for mobile internet connections etc.Transmitting alarms over the internet is cheaper and faster than sending alarms over the traditional telephone line network.The WebWay system also provides valuable remote diagnostics for faults with the alarm systems and the communicaitons networks.This information can save on engineering visits providing a remote fix or first visit fix to problems (ie the engineer can arrive on site with the right equipment to fix a problem).

Transcript

  • 1. WebWay- Unified digital signalling for alarms, diagnostics, servicing and more
    “I saved telephone line rentals and call charges, and got better security service.”
    WebWay gives you 3 revolutionary products in one single device, on 1 shared line.
    IP, GPRS, PSTN
    Intruder
    Fire
    Temperature
    Audio
    DVR tamper
    Adpro
    Remote service all leading alarm panels
  • 2. Today – A service managed by the customer
    End users with analogue signalling have purchased install, maintenance and monitoring.
    System faults are reported to the key holder or alarm panel locally.
    It is up to the end user to call the installer, arrange visits to diagnose and revisits to fix.
    If the system can be remotely access, transmission is outside the security of the alarm transmission
    system (ATS).
    The whole process is time consuming, expensive and low value.
    Customer managed service
    Information poverty
    Visit to diagnose, revisit to fix
    Remote management outside the ATS
    Expensive
  • 3. Tomorrow – Managed Customer Service
    Switching to WebWay means an improved service all round.
    The WebWay alarm transmission service unifies the security communications.
    Detailed alarm events, fault diagnostics and encrypted alarm system access mean that security
    providers deliver a better Managed Customer Service.
    Business interruption for the end user decreases, remote audit trails for alarms improve and
    Additional applications can be integrated over the WebWay ATS securely.
    Managed customer service
    Information quality
    Remote or first visit fix
    Everything over the ATS
    Value add
  • 4. WebWay – Helping you reduce costs, not security
    Switching to WebWay to reduce costs but not security is simple:
    • No need to change your alarm panel
    • 5. No need to change your security installer or partner
    • 6. Available from all National Alarm Receiving Centres
    • 7. Tested and certified to all European and UK standards
    • 8. Proven in thousands of locations, for all risks with top brands
    Proven, reliable, secure
    The Co-Operative Group has installed
    WebWay signalling in 3000 stores
    throughout the UK, protecting, saving,
    and future proofing.