“The Cloud, The Group and The Yield:  How you can have it all in a PMS”
Who We Are  Australian based software company – Global presence  Celebrating 30 years in 2012  Member of STAYWYSE  First H...
Who We Are  Three of largest southern hemisphere hostel groups:     Base Backpackers, YHA NZ, YHA AU  Installed at one of ...
The Cloud Definition of “Cloud” Computing: “Cloud computing is simply a way to describe how organizations can take some or...
The Cloud – How it works                                        • No software at the hostel                               ...
Case Study                               Three Hostels, two in Hanoi, one in Hue - VietnamThe Problem….. Managers excelle...
The Group                                             Opt to look at one hostel, or all hostels  Regional Availability –...
Case Study                            Base Backpackers - hostels across Australia & NZThe Problem: No controls from head ...
The YieldYield Manager to control rate via the PMS Closes off low yielding rates when availability becomeshigh Manually ...
Case Study                                St Christophers Hostels – 22 Sites across EuropeThe Problem: High occupancy hos...
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The Cloud, The Group and The Yield: How you can have it all in a PMS - Craig Dennington von GuestCentrix

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The Cloud, The Group and The Yield: How you can have it all in a PMS - Guest Centrix CMS Hostel Software

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The Cloud, The Group and The Yield: How you can have it all in a PMS - Craig Dennington von GuestCentrix

  1. 1. “The Cloud, The Group and The Yield: How you can have it all in a PMS”
  2. 2. Who We Are Australian based software company – Global presence Celebrating 30 years in 2012 Member of STAYWYSE First Hostel late 1990’s – Auckland Central Backpackers First GuestCentrix, 2002 - WakeUp Sydney Central
  3. 3. Who We Are Three of largest southern hemisphere hostel groups: Base Backpackers, YHA NZ, YHA AU Installed at one of Europes largest hostel groups: St Christophers Hostels
  4. 4. The Cloud Definition of “Cloud” Computing: “Cloud computing is simply a way to describe how organizations can take some or all of their existing IT infrastructure and operations and hand it over to someone else” “Geeks” Definition of “Cloud” Computing: "Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software and information are provided to computers and other devices as a utility (like the electricity grid) over a network (typically the Internet)”
  5. 5. The Cloud – How it works • No software at the hostel • Needs reliable internet • Can access GuestCentrix anywhere • Suitable for small hostels with no IT support • Suitable for Hostel Groups to Share data
  6. 6. Case Study Three Hostels, two in Hanoi, one in Hue - VietnamThe Problem….. Managers excellent hostel operators, not IT professionals Virus laden computer systems Too many 3rd party software applications installed (iTunes…..?!)The Solution…… Install GuestCentrix in the Cloud – via Rackspace Hosting Access via Windows Remote Desktop Rackspace servers managed in Hong Kong, with full antivirus, user restrictions
  7. 7. The Group  Opt to look at one hostel, or all hostels  Regional Availability – see beds and dorms across multiple sites  Make cross hostel bookings  Centrally Report Statistics, Revenue & Debtors  Central user security – one user name, many hostels  Membership database connections  Central
  8. 8. Case Study Base Backpackers - hostels across Australia & NZThe Problem: No controls from head office Hostels operating independentlyThe Solution Centralised databases, with common Guest Profile, Market Segments, Agents Consolidated online booking solutions – using OTA methods “Base Jumping” loyalty and membership solution
  9. 9. The YieldYield Manager to control rate via the PMS Closes off low yielding rates when availability becomeshigh Manually close rates when higher occupancy isexpectedYield manage on line channels Multiple Channels – SiteMinder / Gomio / HW / Hostelbookers Add Yield Rules – based on beds to sell Increase rates per bed or dorm Eu/$$/GBP etc
  10. 10. Case Study St Christophers Hostels – 22 Sites across EuropeThe Problem: High occupancy hostels, insufficient control of rates Many online booking channelsThe Solution: GuestCentrix Channel Manager – with built in rules to increase rates based on occ % Lead rates to automatically assign lower rates for set bed counts on low occ days
  11. 11. Thank You!

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