Selecting And Retaining Great Staff And Best Practices For Your Hostel

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Selecting And Retaining Great Staff And Best Practices For Your Hostel

  1. 1. Selecting and Retaining Great Staff & Best Practices for your Hostel Jim Kennett HI-Portland, Northwest Hostel Oregon, USA
  2. 2. Overview• Hiring Great Staff• Keeping Your Staff Happy• Marketing in the Off-Season• Wow! Factors at Your Hostels
  3. 3. 4 Hostels in Oregon
  4. 4. Northwest Portland International Hostel
  5. 5. Hiring Great Staff• Caliber of Person• Interview by Committee
  6. 6. Maja
  7. 7. Peace Corps Hotline Google: peace corps hotline jobsHotline is published on the 1st and 15thof each month, and reaches more than6,000 returned Peace Corps Volunteers
  8. 8. Our Staff
  9. 9. Keeping Your Staff Happy• Opportunities to take ownership• Appreciate them – genuinely• Evaluate them – regularly• Cool ways to thank them!
  10. 10. Marketing in the Off-Season • Convention list: who’s coming • Lodging lists • Groups • Schools, classes, workshops, trainings • Long termers
  11. 11. Wow! Factors at Your Hostel• What’s a Wow! Factor? – Location/Building/Spaces – Service
  12. 12. Our WOW factors Location
  13. 13. Our Buildings
  14. 14. Service & Staff
  15. 15. Your Input & Questions• What do you do? – Hiring Great Staff – Keeping Your Staff Happy – Marketing in the Off-Season – Wow! Factors at Your Hostels
  16. 16. Selecting and Retaining Great Staff & Best Practices for your Hostel Jim Kennett HI-Portland, Northwest Hostel Oregon, USA jim@nwportlandhostel.com
  17. 17. What are your Wow! Factors?

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