Selecting And Retaining Great Staff And Best Practices For Your Hostel

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  • 1. Selecting and Retaining Great Staff & Best Practices for your Hostel Jim Kennett HI-Portland, Northwest Hostel Oregon, USA
  • 2. Overview• Hiring Great Staff• Keeping Your Staff Happy• Marketing in the Off-Season• Wow! Factors at Your Hostels
  • 3. 4 Hostels in Oregon
  • 4. Northwest Portland International Hostel
  • 5. Hiring Great Staff• Caliber of Person• Interview by Committee
  • 6. Maja
  • 7. Peace Corps Hotline Google: peace corps hotline jobsHotline is published on the 1st and 15thof each month, and reaches more than6,000 returned Peace Corps Volunteers
  • 8. Our Staff
  • 9. Keeping Your Staff Happy• Opportunities to take ownership• Appreciate them – genuinely• Evaluate them – regularly• Cool ways to thank them!
  • 10. Marketing in the Off-Season • Convention list: who’s coming • Lodging lists • Groups • Schools, classes, workshops, trainings • Long termers
  • 11. Wow! Factors at Your Hostel• What’s a Wow! Factor? – Location/Building/Spaces – Service
  • 12. Our WOW factors Location
  • 13. Our Buildings
  • 14. Service & Staff
  • 15. Your Input & Questions• What do you do? – Hiring Great Staff – Keeping Your Staff Happy – Marketing in the Off-Season – Wow! Factors at Your Hostels
  • 16. Selecting and Retaining Great Staff & Best Practices for your Hostel Jim Kennett HI-Portland, Northwest Hostel Oregon, USA jim@nwportlandhostel.com
  • 17. What are your Wow! Factors?