E-Government Services @ Your Library

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E-Government Services @ Your Library

  1. 1. Suzanne Sears December 5, 2008 E-Government
  2. 2. What is E-Government? <ul><li>Transaction between the general public and a government agency performed online </li></ul><ul><ul><li>Forms </li></ul></ul><ul><ul><li>Online submission </li></ul></ul><ul><ul><li>Chat </li></ul></ul>
  3. 3. FEMA <ul><li>Federal Emergency Management Agency </li></ul><ul><li>http://www.fema.gov/ </li></ul><ul><li>Apply for assistance online or by phone </li></ul><ul><li>Find floodplain information </li></ul>
  4. 8. IRS <ul><li>Internal Revenue Service </li></ul><ul><li>http://www.irs.gov/ </li></ul><ul><li>Forms </li></ul><ul><ul><li>Can fill out some of them online </li></ul></ul><ul><ul><li>Business forms can be ordered online </li></ul></ul><ul><ul><li>Online filing </li></ul></ul><ul><li>List of recognized non-profits </li></ul><ul><li>Check status online </li></ul>
  5. 12. FAFSA <ul><li>Free Application for Federal Student Aid </li></ul><ul><li>http://www.fafsa.ed.gov/ </li></ul><ul><li>Online filing </li></ul><ul><li>PIN numbers </li></ul><ul><li>Online results </li></ul><ul><li>Check status online </li></ul><ul><li>Amend forms </li></ul><ul><li>Lookup school codes </li></ul>
  6. 14. USCIS <ul><li>U.S. Citizenship and Immigration Services </li></ul><ul><li>http://www.uscis.gov/portal/site/uscis </li></ul><ul><li>File online </li></ul><ul><li>Check case status </li></ul><ul><li>Schedule appointments </li></ul><ul><li>Update address </li></ul><ul><li>Naturalization self test </li></ul><ul><li>E-verify for employers </li></ul>
  7. 18. VA <ul><li>Department of Veterans Affairs </li></ul><ul><li>http://www.va.gov/ </li></ul><ul><li>Forms </li></ul><ul><ul><li>Online filing for some </li></ul></ul><ul><li>Benefit information </li></ul><ul><li>Gravesite locator </li></ul>
  8. 20. SSA <ul><li>Social Security Administration </li></ul><ul><li>http://www.ssa.gov/ </li></ul><ul><li>Online services section </li></ul><ul><ul><li>http://www.ssa.gov/onlineservices/ </li></ul></ul><ul><li>Forms </li></ul><ul><li>Online Filing </li></ul><ul><li>Check benefits </li></ul><ul><li>Change address </li></ul>
  9. 22. Medicare <ul><li>http://www.medicare.gov/ </li></ul><ul><li>Prescription drug plan finder </li></ul><ul><li>Long term care planning tool </li></ul><ul><li>Replacement cards </li></ul><ul><li>Compare hospitals, nursing homes, home health agencies </li></ul>
  10. 24. USPS <ul><li>U.S. Postal Service </li></ul><ul><li>http://www.usps.com/ </li></ul><ul><li>Check zip codes </li></ul><ul><li>Purchase stamps </li></ul><ul><li>Calculate postage </li></ul>
  11. 26. Passports U.S. Department of State <ul><li>http://travel.state.gov/passport/passport_1738.html </li></ul><ul><li>Renewals </li></ul><ul><li>Check status </li></ul><ul><li>Forms </li></ul>
  12. 28. SSS <ul><li>Selective Service System </li></ul><ul><li>http://www.sss.gov/ </li></ul><ul><li>Register online </li></ul><ul><li>Check a registration </li></ul>
  13. 30. Portals <ul><li>Federal Government </li></ul><ul><ul><li>http://www.usa.gov/ </li></ul></ul><ul><li>Government Benefits </li></ul><ul><ul><li>http://www.govbenefits.gov </li></ul></ul><ul><li>Small Business </li></ul><ul><ul><li>http://www.business.gov/ </li></ul></ul><ul><li>Government Forms </li></ul><ul><ul><li>http://forms.gov </li></ul></ul><ul><li>Government Regulations </li></ul><ul><ul><li>http://www.regulations.gov </li></ul></ul>
  14. 34. Benefits.gov
  15. 35. Business.gov
  16. 36. Forms.gov
  17. 37. Regulations.gov
  18. 38. E-Government and Libraries
  19. 39. What is E-Government?
  20. 40. E-Government Origins http://www.whitehouse.gov/omb/egov/
  21. 41. Statistics <ul><li>89% of state and federal websites have services that are fully executable online, compared with 86% in 2007 </li></ul><ul><li>3% of government websites are accessible through personal digital assistants (PDAs), pagers or mobile phones, up from 1% last year </li></ul><ul><li>73% of government websites have some form of privacy policy available online (the same as last year), and 58% have a visible security policy (up from 52% last year) </li></ul><ul><li>40% of government websites offer some type of foreign language translation, up from 22% last year </li></ul><ul><li>64% of government websites are written at the 12 th -grade reading level or higher, which is much higher than that of the average American </li></ul>Source: State and Federal Electronic Government in the United States, 2008, by Darrell M. West
  22. 42. <ul><li>7% of government websites have user fees </li></ul><ul><li>25% of federal websites and 19% of state websites are accessible to the disabled </li></ul><ul><li>The top-ranking federal websites are: </li></ul><ul><ul><li>National portal USA.gov </li></ul></ul><ul><ul><li>Department of Agriculture </li></ul></ul><ul><ul><li>General Services Administration </li></ul></ul><ul><ul><li>Postal Service </li></ul></ul><ul><ul><li>Internal Revenue Service </li></ul></ul><ul><ul><li>Department of Education </li></ul></ul><ul><ul><li>Small Business Administration </li></ul></ul><ul><ul><li>Library of Congress </li></ul></ul><ul><ul><li>Department of Treasury </li></ul></ul><ul><ul><li>Federal Reserve Board </li></ul></ul>Source: State and Federal Electronic Government in the United States, 2008, by Darrell M. West
  23. 43. What are the implications for libraries?
  24. 44. What role do libraries play in E-Government?
  25. 45. Real Life Situations
  26. 46. SUZANNE SEARS HEAD, GOVERNMENT DOCUMENTS DEPARTMENT PHONE: 940-565-2868 EMAIL: [email_address] <ul><li>University of North Texas Willis Library Government Documents Department 1155 Union Circle #305190 Denton, Texas 76203-5017 </li></ul><ul><li>phone: 940-565-2870 fax: 940-565-2599 </li></ul><ul><li>website: http://www.library.unt.edu/govinfo </li></ul>

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