Suzanne Sears December 5, 2008 E-Government

What is E-Government? Transaction between the general public and a government agency performed online Forms Online submission Chat

Transaction between the general public and a government agency performed online

Forms

Online submission

Chat

FEMA Federal Emergency Management Agency http://www.fema.gov/ Apply for assistance online or by phone Find floodplain information

Federal Emergency Management Agency

http://www.fema.gov/

Apply for assistance online or by phone

Find floodplain information

IRS Internal Revenue Service http://www.irs.gov/ Forms Can fill out some of them online Business forms can be ordered online Online filing List of recognized non-profits Check status online

Internal Revenue Service

http://www.irs.gov/

Forms

Can fill out some of them online

Business forms can be ordered online

Online filing

List of recognized non-profits

Check status online

FAFSA Free Application for Federal Student Aid http://www.fafsa.ed.gov/ Online filing PIN numbers Online results Check status online Amend forms Lookup school codes

Free Application for Federal Student Aid

http://www.fafsa.ed.gov/

Online filing

PIN numbers

Online results

Check status online

Amend forms

Lookup school codes

USCIS U.S. Citizenship and Immigration Services http://www.uscis.gov/portal/site/uscis File online Check case status Schedule appointments Update address Naturalization self test E-verify for employers

U.S. Citizenship and Immigration Services

http://www.uscis.gov/portal/site/uscis

File online

Check case status

Schedule appointments

Update address

Naturalization self test

E-verify for employers

VA Department of Veterans Affairs http://www.va.gov/ Forms Online filing for some Benefit information Gravesite locator

Department of Veterans Affairs

http://www.va.gov/

Forms

Online filing for some

Benefit information

Gravesite locator

SSA Social Security Administration http://www.ssa.gov/ Online services section http://www.ssa.gov/onlineservices/ Forms Online Filing Check benefits Change address

Social Security Administration

http://www.ssa.gov/

Online services section

http://www.ssa.gov/onlineservices/

Forms

Online Filing

Check benefits

Change address

Medicare http://www.medicare.gov/ Prescription drug plan finder Long term care planning tool Replacement cards Compare hospitals, nursing homes, home health agencies

http://www.medicare.gov/

Prescription drug plan finder

Long term care planning tool

Replacement cards

Compare hospitals, nursing homes, home health agencies

USPS U.S. Postal Service http://www.usps.com/ Check zip codes Purchase stamps Calculate postage

U.S. Postal Service

http://www.usps.com/

Check zip codes

Purchase stamps

Calculate postage

Passports U.S. Department of State http://travel.state.gov/passport/passport_1738.html Renewals Check status Forms

http://travel.state.gov/passport/passport_1738.html

Renewals

Check status

Forms

SSS Selective Service System http://www.sss.gov/ Register online Check a registration

Selective Service System

http://www.sss.gov/

Register online

Check a registration

Portals Federal Government http://www.usa.gov/ Government Benefits http://www.govbenefits.gov Small Business http://www.business.gov/ Government Forms http://forms.gov Government Regulations http://www.regulations.gov

Federal Government

http://www.usa.gov/

Government Benefits

http://www.govbenefits.gov

Small Business

http://www.business.gov/

Government Forms

http://forms.gov

Government Regulations

http://www.regulations.gov

Benefits.gov

Business.gov

Forms.gov

Regulations.gov

E-Government and Libraries

What is E-Government?

E-Government Origins http://www.whitehouse.gov/omb/egov/

Statistics 89% of state and federal websites have services that are fully executable online, compared with 86% in 2007 3% of government websites are accessible through personal digital assistants (PDAs), pagers or mobile phones, up from 1% last year 73% of government websites have some form of privacy policy available online (the same as last year), and 58% have a visible security policy (up from 52% last year) 40% of government websites offer some type of foreign language translation, up from 22% last year 64% of government websites are written at the 12 th -grade reading level or higher, which is much higher than that of the average American Source: State and Federal Electronic Government in the United States, 2008, by Darrell M. West

89% of state and federal websites have services that are fully executable online, compared with 86% in 2007

3% of government websites are accessible through personal digital assistants (PDAs), pagers or mobile phones, up from 1% last year

73% of government websites have some form of privacy policy available online (the same as last year), and 58% have a visible security policy (up from 52% last year)

40% of government websites offer some type of foreign language translation, up from 22% last year

64% of government websites are written at the 12 th -grade reading level or higher, which is much higher than that of the average American

7% of government websites have user fees 25% of federal websites and 19% of state websites are accessible to the disabled The top-ranking federal websites are: National portal USA.gov Department of Agriculture General Services Administration Postal Service Internal Revenue Service Department of Education Small Business Administration Library of Congress Department of Treasury Federal Reserve Board Source: State and Federal Electronic Government in the United States, 2008, by Darrell M. West

7% of government websites have user fees

25% of federal websites and 19% of state websites are accessible to the disabled

The top-ranking federal websites are:

National portal USA.gov

Department of Agriculture

General Services Administration

Postal Service

Internal Revenue Service

Department of Education

Small Business Administration

Library of Congress

Department of Treasury

Federal Reserve Board

What are the implications for libraries?

What role do libraries play in E-Government?

Real Life Situations

SUZANNE SEARS HEAD, GOVERNMENT DOCUMENTS DEPARTMENT PHONE: 940-565-2868 EMAIL: [email_address] University of North Texas Willis Library Government Documents Department 1155 Union Circle #305190 Denton, Texas 76203-5017 phone: 940-565-2870 fax: 940-565-2599 website: http://www.library.unt.edu/govinfo

University of North Texas Willis Library Government Documents Department 1155 Union Circle #305190 Denton, Texas 76203-5017

phone: 940-565-2870 fax: 940-565-2599

website: http://www.library.unt.edu/govinfo