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UX Design Process: Unplugged

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Slides from a presentation by Sandra Loop of Sybase iAnywhere to the UX Group of Waterloo Region on Oct 18/07. Outlined a group discussion about activities commonly performed in UX design.

Slides from a presentation by Sandra Loop of Sybase iAnywhere to the UX Group of Waterloo Region on Oct 18/07. Outlined a group discussion about activities commonly performed in UX design.

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UX Design Process: Unplugged UX Design Process: Unplugged Presentation Transcript

  • UX Design Process: Unplugged Sandra Loop, Sybase iAnywhere <insert your name here>
  • UX Design Process: Unplugged
    • High-level description of need …
    • … to an application that meets the user and business needs with a fantastic user experience.
    • Interactive & informative … covering the whole process in various depths.
  • Scenario
    • Mobile trouble ticket application
    • Appliances R Us , Repair & Maintenance Division
    • “ Appliance Repair Engineer downloads the tickets to the mobile device. He reviews the tickets and reports what action was taken (eg. fixed, ordered part, replaced part). The status of the ticket can be sent to the back end so that the ticket dispatcher can track progress and assign/reassign tickets to the Appliance Repair Engineers. The updated tickets will be uploaded to the back-end for processing and immediate billing.”
    • Define boundaries of system
    • Define business needs and ROI with specific metrics
    • Understand users’ characteristics
    • Personas (of users and clients)
    • Job shadowing
    • Document as scenarios or use cases
    • Design Information Architecture
    • Design lexicon
    • Design User Interface / Experience (with increasing level of fidelity)
    • Non-functional requirements
    • Design branding / look and feel
    • Write test cases
    • Design for testability & supportability
    • Document the system
    • Involve the trainers
    • Formal usability
    • Design checkpoints
    • Competitive benchmarking
    • Beta
    • Pilot
    • Measure success against metrics
    What Activities Can We Do?
  • Mockup: Stakeholder Review
  • Mockup: Stakeholder Review
  • Mockup v.2: User Review
  • Mockup v.3: User “in the Field”
  • Mockup v.3: User “in the Field”