UX Design Process: Unplugged

UX Design Process: Unplugged Sandra Loop, Sybase iAnywhere <insert your name here>

UX Design Process: Unplugged
High-level description of need …
… to an application that meets the user and business needs with a fantastic user experience.
Interactive & informative … covering the whole process in various depths.

Scenario
Mobile trouble ticket application
Appliances R Us , Repair & Maintenance Division
“ Appliance Repair Engineer downloads the tickets to the mobile device. He reviews the tickets and reports what action was taken (eg. fixed, ordered part, replaced part). The status of the ticket can be sent to the back end so that the ticket dispatcher can track progress and assign/reassign tickets to the Appliance Repair Engineers. The updated tickets will be uploaded to the back-end for processing and immediate billing.”

Define boundaries of system
Define business needs and ROI with specific metrics
Understand users’ characteristics
Personas (of users and clients)
Job shadowing
Document as scenarios or use cases
Design Information Architecture
Design lexicon
Design User Interface / Experience (with increasing level of fidelity)
Non-functional requirements
Design branding / look and feel
Write test cases
Design for testability & supportability
Document the system
Involve the trainers
Formal usability
Design checkpoints
Competitive benchmarking
Beta
Pilot
Measure success against metrics
What Activities Can We Do?

Mockup: Stakeholder Review

Mockup v.2: User Review

Mockup v.3: User “in the Field”

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UX Design Process: Unplugged

by Robert Barlow-Busch on Oct 23, 2007

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UX Design Process: Unplugged — Presentation Transcript