SAP CRM Technical Course Content
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SAP CRM Technical Course Content

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SAP CRM Technical Course Content

SAP CRM Technical Course Content

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    SAP CRM Technical Course Content SAP CRM Technical Course Content Document Transcript

    • SAP CRM Technical Course ContentStructure of the CRM Role Concept• Web Client User Interface • General Information about the Role• Overview of the User Interface Concept• Detailed Analysis of the User Interface • Marketing Professional• Navigation Bar • Sales Professional• Header Area • Service Professional• Work Area • IC Agent• Navigating in the User Interface • Technical Description of the Role• Personalizing the User Interface Concept• Logging On to the CRM Web Client • Role and Profile Dependencies• Prerequisites and Performance Optimization • Navigation Bar Profile • Technical Profile • Layout Profile • Layout Profile • Role Configuration Key • Authorization Role • Organizational Model and Role AssignmentEnhancing and Customizing the Navigation • Practical Example: Business RoleBar • Creating an Authorization Role• Configuring the Navigation Bar • Creating a Business Role (Service)• Navigation from the Navigation Bar • Using the Organizational Model to• Integrating a Transaction Launcher• Prerequisites and Limitations• Creating New Transactions• Integration into the Navigation BarProfile Assign the Business Role • Logging On and Testing the New Business Role• Changing an Existing Transaction • Practical Example: Customizing the• Copying and Deleting Transactions Corporate Identity• Practical Example: Navigation Bar• Creating and Assigning a RoleConfiguration Key• Deactivating a Work Center Page• Adding a Work Center Page• Practical Example: Transaction • Localizing the Data on SAP NetWeaverLauncher Application Server • Replacing the Company Logo • Customizing the Color and Font• Setting Up a Logical System • Content of Important Files at a Glance• Using the Transaction Launcher toIntegrate the Application• Integrating the Application into theNavigation Bar
    • SAP CRM Technical Course ContentEnhancing and Customizing the Work Area• UI Configuration Tool• Configuration Access Sequence Enhancing and Customizing the Header Area• Calling the UI Configuration Tool • Configuring the Header Area• Technical Information (F2 Key) • Defining the Navigation Frame• Structure of the UI Configuration Tool • Defining the Layout Components • Displaying the Central Search • Using the Working ContextEnhancing and Customizing the Header Area• Configuring the Header Area Structure of the CRM• Defining the Navigation Frame • Web Client User Interface• Defining the Layout Components • Overview of the User Interface• Displaying the Central Search • Detailed Analysis of the User Interface• Using the Working Context • Navigation Bar • Header Area • Work AreaRole Concept • Navigating in the User Interface• General Information about the Role • Personalizing the User InterfaceConcept • Logging On to the CRM Web Client• Marketing Professional • Prerequisites and Performance• Sales Professional Optimization• Service Professional• IC Agent• Technical Description of the RoleConcept• Role and Profile Dependencies Enhancing and Customizing the Navigation• Navigation Bar Profile Bar• Technical Profile • Configuring the Navigation Bar• Layout Profile • Navigation from the Navigation Bar• Layout Profile • Integrating a Transaction Launcher• Role Configuration Key • Prerequisites and Limitations• Authorization Role • Creating New Transactions• Organizational Model and Role • Integration into the Navigation BarAssignment Profile• Practical Example: Business Role • Changing an Existing Transaction• Creating an Authorization Role • Copying and Deleting Transactions• Creating a Business Role (Service) • Practical Example: Navigation Bar• Using the Organizational Model to • Creating and Assigning a RoleAssign the Business Role Configuration Key• Logging On and Testing the New • Deactivating a Work Center PageBusiness Role • Adding a Work Center Page• Practical Example: Customizing the • Practical Example: TransactionCorporate Identity Launcher• Localizing the Data on SAP NetWeaver • Setting Up a Logical SystemApplication Server • Using the Transaction Launcher to• Replacing the Company Logo Integrate the Application• Customizing the Color and Font • Integrating the Application into the• Content of Important Files at a Glance Navigation Bar
    • SAP CRM Technical Course ContentApplicationIntegration and Authorization• SAP NetWeaver Business WarehouseIntegration• Basic SAP NetWeaver BusinessWarehouse Configuration• Links for Cross-Component Navigation• Integrating Reports into the User Enhancing and Customizing the Work AreaInterface • UI Configuration Tool• Integration into Custom Components • Configuration Access Sequence• Integration into SAP NetWeaver Portal • Calling the UI Configuration Tool• Prerequisites and Functional Scope • Technical Information (F2 Key)• Communication Between the ABAP • Structure of the UI Configuration ToolSystem and the Portal • Role-Based Customizing of the User• Uploading Business Roles from the CRM InterfaceSystem • Design Layer• Integrating Business Roles into the • Structure of the Design LayerPortal • UI Object Types• Tips and Tricks for CRM Web Client • Design Layer Data ModelIntegration • General Field Customizing• Authorization Concept • Modifying the Shared Memory Settings• Basic Principles of Authorization • Easy Enhancement Workbench• Implementing Authorization • Differences Between the EEWB and the• Example of Setting Up an Authorization UI Configuration ToolConcept • Structure of the Easy Enhancement• Creating a Business Role Workbench• Creating and Assigning an Authorization • Field Enhancement with the EasyRole Enhancement Workbench• Preparing an Authorization Concept forthe User InterfaceWeb Client UI Framework• Basic Principles• BSP Programming Models • Troubleshooting• Web Client UI Framework • Notes on the Easy Enhancement• Tag Libraries Workbench• Web Client Component • Practical Example: Using the UI• Component Workbench Configuration Tool• Component Structure Browser • Customizing the Overview Page• Detailed Overview • Customizing the Search Page• View Navigation • Showing Input Fields in a View• Runtime Repository Editor BOL Model • Changing Field Labels in a ViewBrowser • Practical Example: Using the Design Layer • Creating a Design Object • Assigning the Design Object to the Context Node • Practical Example: Using the Easy Enhancement Workbench • Creating a New Field with the EEWB • Adding the Field to the View with the UI Configuration Tool
    • SAP CRM Technical Course Content UI Component Architecture • View • View ControllerCreating Configurable Views and Pages • View Context• Form View • Event Handler• Table View • Plugs• Buttons • View Layout (BSP Page• One-Click Actions (OCAs) • View Set• Tree View • Window• Search Pages • Controller and Context• Overview Pages • Component Controller• Work Center Pages • Custom Controller • Context Nodes and Attributes • Context Note BindingUI Component Enhancement Concept • Model Integration• Enhancement Set • Dependent Model Nodes• Enhancing UI Components • Navigation• Enhancement Set in the Component • Navigating with Navigational LinksWorkbench • Cross-Component Navigation • Component Interface • Interface View • Context • Events • UI Component UsageGeneric Interaction Layer – GenIL Business Object Layer — BOL• Benefits of the Generic Interaction Layer • BOL Entities• GenIL Object Model • Working with Collections• GenIL Components and Component • Access Using IteratorsSets • Filtering Collections• GenIL Objects • Sorting Collections• Relationships Between GenIL Objects • BOL Core• Tools for Displaying Object Models • Searching for BOL Entities• GenIL Model Browser • Traversing via the Object Model• GenIL BOL Browser • Locking BOL Entities• Enhancing Object Models • Accessing BOL Entities• Enhancing the Business Partner Model • Generating BOL Entities• Enhancing the Business Transaction • Transaction ContextModel • Messages from the APIs• Simple GenIL Objects• Web Service Consumption Tool (WSCT)• Practical Example: Creating a SimpleGenIL Object